Springhill Suites by Marriott Pigeon Forge

120 Christmas Tree Lane, Pigeon Forge, TN 37863 US
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Island at Pigeon Forge
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Very Good
4.0/5

Based on 953 guest reviews

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  • Swimming pool
  • Free wired internet
  • Free WiFi
  • Number of indoor pools - 1
  • Free breakfast
  • Fitness facilities
  • Wheelchair-accessible pool
  • Free breakfast to go
  • Outdoor seasonal pool
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08/19/2022 - 08/20/2022
Searching all hotel inventory networks
7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Our Hotel Planner Expert Reviews of Springhill Suites Pigeon Forge

Our expert planners periodically visit and review the hotels we represent in person.
"Great Hotel in a Great Location"
Overall Score5.0/ 5
This hotel is located right off the main Parkway next to anything and everything you could want to eat or buy. It is also one of the newest hotels in the area, and was a completely custom build. This build style will make you feel like you are in a rustic, yet modern setting - surrounded with fresh colors, earth tones, wood and stone.Breakfast is served daily in the large and comforting lobby. I was unable to see rooms during the visit due to the hotel being at 100% occupancy, but given the traveler reviews and awards this hotel has accumulated, I would doubt they could be anything less than stunning. I do know the rooms are all-suites, and there is an onsite fitness center with an indoor AND outdoor pool as well. PROS: Custom build, gorgeous property, location is superb, and it is an all-suite property, breakfast is included, indoor pool for the colder months, outdoor pool for summer monthsCONS: Slightly higher rated but still some good deals
Aedan W from US flag
19-Nov-2013 Verified Review

Verified Reviews of Springhill Suites by Marriott Pigeon Forge

Below are the verified reviews from guests that we have booked recently:
"Great Place"
Overall Score5.0/ 5
It is very clean, nice comfortable beds, staff very polite and helpful. Highly recommend!
(Individual traveler, booked 1 room), from US flag
18-Jun-2022 Verified Review, stayed from Fri Jun 17 to Sun Jun 19 2022 at a $186.99 average nightly rate.
"Friendly staff and efficient hotel."
Overall Score4.0/ 5
Friendly staff and efficient hotel.
(Individual traveler, booked 1 room), from US flag
31-Jan-2022 Verified Review, stayed from Sat Jan 29 to Mon Jan 31 2022 at a $130.99 average nightly rate.
"Ms"
Overall Score4.0/ 5
Friendly and clean.
(Individual traveler, booked 1 room), from US flag
30-May-2021 Verified Review, stayed from Fri May 28 to Sun May 30 2021 at a $299.00 average nightly rate.
"Hum m m."
Overall Score3.0/ 5
Wi fi is really bad. Heat/ac noisy as it shifts from off to on. A little disappointed. Bed was comfortable. Breakfast was good considering the covid problems.
(Individual traveler, booked 1 room), from US flag
07-Mar-2021 Verified Review, stayed from Fri Mar 05 to Sun Mar 07 2021 at a $139.99 average nightly rate.
"Very Enjoyable"
Overall Score5.0/ 5
Clean and employee very nice felt like home have stayed here several times and it’s always been comfortable and relaxing.
(Individual traveler, booked 1 room), from US flag
07-Dec-2019 Verified Review, stayed from Tue Dec 03 to Thu Dec 05 2019 at a $91.00 average nightly rate.
"Didn’t have an accessible room so it was difficult!"
Overall Score3.0/ 5
Very upset you’ve taken away the 24/7 coffee as that was one reason I always stay at Marriotts it was a nice perc! But now you need to provide Keurigs in the rooms for your quest as these coffee makers you have are junk! And taking the coffee away is just stupid take away the suckers you pay more for them then the coffee I’m sure quit being cheap like the other hotels!
(Individual traveler, booked 1 room), from US flag
06-May-2019 Verified Review, stayed from Wed May 01 to Thu May 02 2019 at a $87.00 average nightly rate.
"Good rooms but horrible room maintenance service."
Overall Score3.0/ 5
Tmwhowver ckea Ed the room didn’t clean. The room st all did it vacuums, didn’t replace are dirty sheet that we purposely put on the ground to be replaced. Horrible job and after coming back from two baseball games it was a bad feeling seeing the minor mess we made not cleaned up when paying top dollar for this hotel. Breakfast was, front seat was helpful but room cleaning person did the worst job I am ever experienced and I travel a lot and I am a platinum rewards member.
(Individual traveler, booked 1 room), from US flag
09-Mar-2019 Verified Review, stayed from Fri Mar 08 to Sun Mar 10 2019 at a $216.65 average nightly rate.

Summary of Verified Reviews

89
Excellent

Summary of 930 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 89/100 based on reviews from all travelers.

Very good business hotel. Fantastic service. Great pool. Great location. Awesome vibe.

Location

96/100
117 reviews

Great location. Great sightseeing, restaurants and shopping nearby.

Service

83/100
201 reviews

Friendly, professional service, and decent reception, but less well rated housekeeping. Recreation staff is nice.

Pool

82/100
54 reviews

Great pool.

Vibe

76/100
43 reviews

Awesome vibe. Pleasant entrance area. Relatively modern hotel. Atmosphere could be friendlier. Good for business people. Awesome for families.

Breakfast

67/100
81 reviews

Breakfast is average.

Room

65/100
272 reviews

Decent beds and views, and clean enough rooms. Poorly maintained rooms with bathrooms that need some cleaning and subpar TVs. Poorly rated A/C, minibars, and furniture. Rooms spacious and relatively new. Shower can be a problem.

Cleanliness

58/100
184 reviews

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

Wellness Area

57/100
37 reviews

Fitness area is subpar but wellness area/options are acceptable.

Value

42/100
16 reviews

Value for money could be better.

Food

40/100
8 reviews

Food could be better.

WiFi

22/100
6 reviews

Wifi quality could be improved.

Rated 84/100 based on reviews from families.

Great pool. Clean hotel facilities.

Location

97/100
30 reviews

Great location with excellent sightseeing.

Pool

83/100
17 reviews

Great pool.

Service

80/100
37 reviews

Friendly service.

Breakfast

64/100
19 reviews

Breakfast is average.

Room

63/100
61 reviews

Large, reasonably clean rooms and comfortable beds. Badly reviewed bathrooms and A/C.

Comfort

61/100
32 reviews

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

Cleanliness

59/100
34 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Wellness Area

59/100
8 reviews

Sufficient wellness & sports facilities.

Rated 81/100 based on reviews from couples.

Awesome vibe. Friendly service.

Location

97/100
10 reviews

Great location.

Service

82/100
11 reviews

Friendly service.

Breakfast

67/100
11 reviews

Breakfast is average.

Cleanliness

61/100
14 reviews

Room cleanliness is acceptable.

Comfort

58/100
17 reviews

Beds are decent and generally comfortable.

Room

57/100
24 reviews

Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms.

Value

38/100
5 reviews

Value for money could be better.

Rated 79/100 based on reviews from all travelers.

Very good business hotel. Fantastic service. Great pool. Great location. Awesome vibe.

Location

96/100
116 reviews

Great location. Great sightseeing, restaurants and shopping nearby.

Service

83/100
201 reviews

Friendly, professional service, and decent reception, but less well rated housekeeping. Recreation staff is nice.

Pool

82/100
54 reviews

Great pool.

Vibe

76/100
43 reviews

Awesome vibe. Pleasant entrance area. Relatively modern hotel. Atmosphere could be friendlier.

Breakfast

67/100
81 reviews

Breakfast is average.

Room

65/100
272 reviews

Decent beds and views, and clean enough rooms. Poorly maintained rooms with bathrooms that need some cleaning and subpar TVs. Poorly rated A/C, minibars, and furniture. Rooms spacious and relatively new. Shower can be a problem.

Cleanliness

58/100
184 reviews

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

Wellness Area

57/100
37 reviews

Fitness area is subpar but wellness area/options are acceptable.

Value

42/100
16 reviews

Value for money could be better.

Food

40/100
8 reviews

Food could be better.

WiFi

22/100
6 reviews

Wifi quality could be improved.

Rated 83/100 based on reviews from families.

Great pool. Clean hotel facilities.

Location

97/100
29 reviews

Great location with excellent sightseeing.

Pool

83/100
17 reviews

Great pool.

Service

80/100
37 reviews

Friendly service.

Breakfast

64/100
19 reviews

Breakfast is average.

Room

63/100
61 reviews

Large, reasonably clean rooms and comfortable beds. Badly reviewed bathrooms and A/C.

Comfort

61/100
32 reviews

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

Cleanliness

59/100
34 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Wellness Area

59/100
8 reviews

Sufficient wellness & sports facilities.

Rated 74/100 based on reviews from couples.

Awesome vibe. Friendly service.

Location

97/100
10 reviews

Great location.

Service

82/100
11 reviews

Friendly service.

Breakfast

67/100
11 reviews

Breakfast is average.

Cleanliness

61/100
14 reviews

Room cleanliness is acceptable.

Comfort

58/100
17 reviews

Beds are decent and generally comfortable.

Room

57/100
24 reviews

Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms.

Value

38/100
5 reviews

Value for money could be better.

Review Semantics by TrustYou

Property Description

Located in Pigeon Forge, SpringHill Suites by Marriott Pigeon Forge is in a national park, within a 15-minute walk of Island at Pigeon Forge and Titanic Museum. This hotel is 5.4 mi (8.7 km) from Dollywood and 9.2 mi (14.8 km) from Ripley's Aquarium of the Smokies.

Grab a bite from the snack bar/deli serving guests of SpringHill Suites by Marriott Pigeon Forge. A complimentary on-the-go breakfast is served daily from 7:00 AM to 9:00 AM.

Make yourself at home in one of the 112 guestrooms featuring microwaves and LCD televisions. Your bed comes with premium bedding, and all rooms are furnished with twin sofa beds. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Pigeon Forge Snow - 0.3 km / 0.2 mi
MagiQuest - 0.3 km / 0.2 mi
The Track - 0.7 km / 0.4 mi
Arcade City - 0.8 km / 0.5 mi
Great Smoky Mountain Murder Mystery Dinner Show - 0.8 km / 0.5 mi
Island at Pigeon Forge - 0.8 km / 0.5 mi
Great Smoky Mountain Wheel - 0.8 km / 0.5 mi
Elvis Museum - 0.9 km / 0.6 mi
Dolly Parton's Smoky Mountain Adventures - 0.9 km / 0.6 mi
Castle Of Chaos - 1 km / 0.6 mi
Hollywood Wax Museum - 1 km / 0.6 mi
Lumberjack Feud - 1.1 km / 0.7 mi
Country Tonite Theatre - 1.1 km / 0.7 mi
Memories Theatre - 1.2 km / 0.8 mi
Titanic Museum - 1.2 km / 0.8 mi

The preferred airport for SpringHill Suites by Marriott Pigeon Forge is McGhee Tyson Airport (TYS) - 56.8 km / 35.3 mi

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Pigeon Forge? This hotel has facilities measuring 1700 square feet (158 square meters), including conference space. Free self parking is available onsite.

Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Spending a day of fun is easy with the theme park shuttle (surcharge).

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Conference space size (meters) - 158
  • Swimming pool
  • Free wired internet
  • Free WiFi
  • Number of spa tubs - 1
  • Braille or raised signage
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Fireplace in lobby
  • Free breakfast
  • Visual alarms in hallways
  • Electric car charging station
  • Daily
  • Wheelchair-accessible meeting spaces/business center
  • Theme park shuttle (surcharge)
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Mountain biking nearby
  • Number of buildings/towers - 1
  • Year Built - 2010
  • Total number of rooms - 112
  • Number of floors - 5
  • Professional property host/manager
  • LGBTQ friendly
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible
  • Express check-in
  • Wheelchair-accessible van parking
  • Assistive listening devices in meeting rooms
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Free breakfast to go
  • Express check-out
  • Business center
  • 24-hour front desk
  • Outdoor seasonal pool
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Sauna
  • Free self parking
  • Conference space
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 1700
  • 24-hour business center

Airport & Shuttle Information

Knoxville: estimated 50 minutes. Could be more based on traffic.

Local Shuttle Info: Trolley service that takes you to different areas of Pigeon Forge and Gatlinbug.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No Pets

Cleaning Policies

Property is cleaned with disinfectant

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Property confirms they are implementing enhanced cleaning measures

About Marriott Hotels and Resorts

  • 3,900 hotels spanning 72 countries
  • The Marriott Rewards is a free program where members can earn points before, during, and after their stay and redeem points for hotel stays, shopping, and travel
  • Free Wi-Fi for reward members
  • Mobile check-in services

The Marriott Hotels and Resorts highlights above are subject to change without notice.

Seasonality of Hotel Rates at Springhill Suites Pigeon Forge

Rate fluctuations of Springhill Suites Pigeon Forge

The chart above shows seasonality of prices for both group quotes and the best individual traveler rates we could find at the time the group/meeting bid was entered. The lowest group deal shown is 48.8% in March 2021 and the highest average individual rate is $354 in the month of October 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Springhill Suites Pigeon Forge in a month when rates are lower.

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