SureStay Plus Hotel by Best Western Gatlinburg

218 Ski Mountain Road, Gatlinburg, TN 37738 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Ripley's Aquarium of the Smokies
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.5/5

Based on 701 guest reviews

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  • Swimming pool
  • Pool hoist on site
  • Free WiFi
  • Number of outdoor pools - 1
  • Stair-free path to entrance
  • Free continental breakfast
  • Free breakfast
  • Outdoor seasonal pool
  • Free self parking
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10/05/2022 - 10/06/2022
Searching all hotel inventory networks
10 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of SureStay Plus Hotel by Best Western Gatlinburg

Below are the verified reviews from guests that we have booked recently:
"Very nice and clean."
Overall Score4.0/ 5
This hotel had been remodeling the bathrooms from tub to walk in shower everything was nice and clean. Very nice.
(Individual traveler, booked 1 room), from US flag
13-Apr-2022 Verified Review, stayed from Thu Mar 24 to Fri Mar 25 2022 at a $73.99 average nightly rate.
"I like Best Western."
Overall Score4.0/ 5
I Like Best Western.
(Individual traveler, booked 1 room), from US flag
27-Mar-2022 Verified Review, stayed from Thu Mar 24 to Fri Mar 25 2022 at a $73.99 average nightly rate.
Response from Management on 30-Mar-2022:
We are so glad that you enjoyed your stay with us! We appreciate your positive feed back and hope to have you with us again in the future.
"Top notch hotel!"
Overall Score5.0/ 5
Large and clean room with a comfortable bed and basic breakfast. That was all I needed for my one night stay. Oh and not to forget, the staff was very nice.
(Individual traveler, booked 1 room), from US flag
14-Mar-2022 Verified Review, stayed from Fri Mar 11 to Sat Mar 12 2022 at a $122.99 average nightly rate.
Response from Management on 21-Mar-2022:
We are so glad that you enjoyed your stay with us! We appreciate you positive feed back and hope to have you with us again in the future.
"Very big room."
Overall Score4.0/ 5
We had a king suite and was very roomy. Also the room was clean. Convenient to Gatlinburg town.
(Individual traveler, booked 1 room), from US flag
28-Jul-2021 Verified Review, stayed from Fri Jul 23 to Sun Jul 25 2021 at a $264.99 average nightly rate.
"Nasty rooms with bugs."
Overall Score2.0/ 5
We stayed two nights and had a big group of people and booked multiple rooms. Pics looks good, but not what you get. Rooms smell bad, had bugs all over the rooms. two stars for breakfast options despite covid, swimming pool.
(Group coordinator, booked 3 rooms), from US flag
15-Jul-2021 Verified Review, stayed from Mon Jul 12 to Wed Jul 14 2021 at a $138.99 average nightly rate.
"Gatlinburg Stay"
Overall Score3.0/ 5
Great service, people are helpful in the middle of renovation. It will be great when finished.
(Individual traveler, booked 1 room), from US flag
22-Jun-2021 Verified Review, stayed from Wed Jun 16 to Fri Jun 18 2021 at a $129.99 average nightly rate.
"Great location, close to everything."
Overall Score5.0/ 5
Very Satisfied
(Individual traveler, booked 1 room), from US flag
16-Oct-2020 Verified Review, stayed from Mon Oct 12 to Fri Oct 16 2020 at a $158.99 average nightly rate.
"Pleasant"
Overall Score4.0/ 5
Overall a clean and comfortable room. Staff was very accommodating.
(Individual traveler, booked 1 room), from US flag
01-Dec-2018 Verified Review, stayed from Thu Nov 29 to Sat Dec 01 2018 at a $77.03 average nightly rate.
"Clean, inexpensive, good location"
Overall Score4.0/ 5
Impressed with the cleanliness of the hotel. Breakfast was good and plenty of food and options. Staff was friendly and efficient. The only downside was the shower was narrow and the shower head low if you are over 5 9.
(Individual traveler, booked 1 room), from US flag
27-Oct-2018 Verified Review, stayed from Sun Oct 21 to Wed Oct 24 2018 at a $93.60 average nightly rate.
Response from Management on 30-Mar-2022:
We are so glad that you enjoyed your stay with us! We appreciate your positive feed back and hope to have you with us again in the future. Also all of our bathrooms are currently being remodeled and I'm sure you'll be happy with the new walk in showers if you stay with us again.

Summary of Verified Reviews

Rated 79/100 based on reviews from all travelers.

Good family hotel. Close to Smokey Mountains. Close to restaurants, bars and shopping areas.

Location

89/100
234 reviews

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

Service

75/100
196 reviews

Friendly but unprofessional service. Average management, reception and housekeeping.

Room

62/100
410 reviews

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Small rooms and poorly cleaned bathrooms. Old rooms with substandard TV's, furniture and air conditioning. Shower can be a problem.

Comfort

61/100
208 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Spacious rooms but small bathrooms and substandard A/C.

Breakfast

52/100
73 reviews

Affordable, fairly tasty breakfasts.

Cleanliness

35/100
228 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

26/100
76 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 75/100 based on reviews from families.

Great shopping. Wonderful sightseeing.

Location

88/100
141 reviews

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

Food

74/100
6 reviews

Delicious food.

Service

74/100
105 reviews

Friendly service with adequate reception, housekeeping, and management.

Room

58/100
227 reviews

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Small rooms and poorly cleaned bathrooms. Old rooms with poor furniture and TV's. Shower can be a problem.

Comfort

57/100
110 reviews

Beds are decent and generally comfortable. Big rooms, but small bathrooms.

Breakfast

54/100
43 reviews

Affordable, fairly tasty breakfasts.

Cleanliness

30/100
128 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

25/100
42 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 73/100 based on reviews from couples.

Terrific location. Good service.

Location

92/100
58 reviews

Great location, near nice bars and restaurants.

Service

75/100
45 reviews

Friendly service, and reception was okay.

Comfort

64/100
58 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Big rooms, but small bathrooms.

Room

63/100
108 reviews

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Small rooms and poorly cleaned bathrooms. Old rooms with poor furniture and TV's. Shower can be a problem.

Breakfast

50/100
20 reviews

Breakfast is average.

Cleanliness

35/100
52 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

25/100
22 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Rated 74/100 based on reviews from solo travelers.

Great location. Fantastic service.

Location

90/100
10 reviews

Great location.

Service

75/100
9 reviews

Fantastic service.

Comfort

58/100
5 reviews

Comfortable.

Room

55/100
16 reviews

Rooms are acceptable but need cleaning.

Cleanliness

34/100
6 reviews

Rooms could be cleaner.

Rated 72/100 based on reviews from business travelers.

Fantastic service.

Service

73/100
5 reviews

Fantastic service.

Comfort

58/100
6 reviews

Comfortable.

Room

55/100
5 reviews

Room is all right.

Cleanliness

37/100
6 reviews

Could use a good cleaning.

Rated 73/100 based on reviews from all travelers.

Good family hotel. Close to Smokey Mountains. Close to restaurants, bars and shopping areas.

Location

89/100
230 reviews

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

Food

77/100
11 reviews

Delicious food.

Service

75/100
192 reviews

Friendly but unprofessional service. Average management, reception and housekeeping.

Room

62/100
403 reviews

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Small rooms and poorly cleaned bathrooms. Old rooms with substandard TV's, furniture and air conditioning. Shower can be a problem.

Comfort

61/100
206 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Spacious rooms but small bathrooms and substandard A/C.

Breakfast

52/100
69 reviews

Affordable, fairly tasty breakfasts.

Cleanliness

36/100
224 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

26/100
76 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 72/100 based on reviews from families.

Great shopping. Wonderful sightseeing.

Location

88/100
137 reviews

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

Service

74/100
102 reviews

Friendly service with adequate reception, housekeeping, and management.

Food

74/100
6 reviews

Delicious food.

Room

58/100
220 reviews

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Small rooms and poorly cleaned bathrooms. Old rooms with poor furniture and TV's. Shower can be a problem.

Comfort

56/100
108 reviews

Beds are decent and generally comfortable. Big rooms, but small bathrooms.

Breakfast

54/100
40 reviews

Affordable, fairly tasty breakfasts.

Cleanliness

31/100
124 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

25/100
42 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 72/100 based on reviews from couples.

Delicious food.

Location

92/100
58 reviews

Great location, near nice bars and restaurants.

Service

76/100
44 reviews

Friendly service, and reception was okay.

Comfort

64/100
58 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Big rooms, but small bathrooms.

Room

63/100
108 reviews

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Small rooms and poorly cleaned bathrooms. Old rooms with poor furniture and TV's. Shower can be a problem.

Breakfast

51/100
19 reviews

Breakfast is average.

Cleanliness

35/100
52 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

25/100
22 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Rated 71/100 based on reviews from solo travelers.

Great location. Fantastic service.

Location

90/100
10 reviews

Great location.

Service

75/100
9 reviews

Fantastic service.

Comfort

58/100
5 reviews

Comfortable.

Room

55/100
16 reviews

Rooms are acceptable but need cleaning.

Cleanliness

34/100
6 reviews

Rooms could be cleaner.

Rated 72/100 based on reviews from business travelers.

Fantastic service.

Service

73/100
5 reviews

Fantastic service.

Comfort

58/100
6 reviews

Comfortable.

Room

55/100
5 reviews

Room is all right.

Cleanliness

37/100
6 reviews

Could use a good cleaning.

Rated 81/100 based on reviews from all travelers.

Good family hotel. Close to Smokey Mountains. Close to restaurants, bars and shopping areas.

Room

58/100
7 reviews

Room is all right.

Rated 83/100 based on reviews from families.

Room

58/100
7 reviews

Room is all right.

Review Semantics by TrustYou

Property Description

With a stay at SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg, you'll be on a river, within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyLift Park. This hotel is 1 mi (1.6 km) from Ripley's Aquarium of the Smokies and 2.8 mi (4.5 km) from Ober Gatlinburg Ski Resort and Amusement Park.

A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Make yourself at home in one of the 52 air-conditioned rooms featuring microwaves and LED televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Great Smoky Mountains National Park - 0.2 km / 0.2 mi
Ober Gatlinburg Aerial Tramway - 0.5 km / 0.3 mi
Smoky Mountain Brewery - 0.5 km / 0.3 mi
Hollywood Star Cars Museum - 0.8 km / 0.5 mi
Ole Smoky Moonshine Distillery - 0.8 km / 0.5 mi
Gatlinburg Space Needle - 0.9 km / 0.6 mi
Arcadia - 0.9 km / 0.6 mi
Ripley's Believe It Or Not Museum - 1 km / 0.6 mi
Gatlinburg SkyLift Park - 1.1 km / 0.7 mi
Mysterious Mansion - 1.2 km / 0.7 mi
Gatlinburg Ziplines - 1.2 km / 0.7 mi
Gatlinburg Convention Center - 1.3 km / 0.8 mi
Fannie Farkle's Family Fun Parlor - 1.4 km / 0.9 mi
Ripley's Aquarium of the Smokies - 1.5 km / 0.9 mi
Guinness World Records Museum - 1.5 km / 0.9 mi

The preferred airport for SureStay Plus Hotel by Best Western Gatlinburg is McGhee Tyson Airport (TYS) - 67.8 km / 42.1 mi

Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in a common area.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Wheelchair accessible (may have limitations)
  • Vending machine
  • Parking (limited spaces)
  • Swimming pool
  • Wheelchair-accessible registration desk
  • Pool hoist on site
  • Television in common areas
  • Free WiFi
  • Designated smoking areas
  • Braille or raised signage
  • Number of outdoor pools - 1
  • Well-lit path to entrance
  • In-room accessibility
  • Internet access in public areas - high speed
  • Total number of rooms - 52
  • Number of floors - 7
  • Professional property host/manager
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Accessible bathroom
  • Free continental breakfast
  • Off-street parking
  • Free breakfast
  • 24-hour front desk
  • Daily
  • Outdoor seasonal pool
  • Coffee/tea in common areas
  • Designated smoking areas (fines apply)
  • Elevator
  • Free self parking
  • Wheelchair accessible path of travel

Airport & Shuttle Information

McGee Tyson Airport. Approx. 1hour and 20 minutes away.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Free breakfast. Consists of cereals, oatmeal, bagels, pastries, scrambled eggs, sausage, biscuits, gravy, yogurt, make your own waffles, fruit, coffee and juices.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals not allowed

Pets not allowed

no pets allowed

Parking Info

No charge for parking. No bus parking available.

Internet / WiFI

Free WIFI

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available for breakfast

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About SureStay

  • The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
  • SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
  • Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
  • The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
  • SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.

The SureStay highlights above are subject to change without notice.

Seasonality of Hotel Rates at SureStay Plus Hotel by Best Western Gatlinburg

Rate fluctuations of SureStay Plus Hotel by Best Western Gatlinburg

The graph above is seasonality of room rates for both group/meeting rates and the lowest online individual rates our system could find at the time the group/meeting bid was placed. The most competitive group rate shown is 12.4% in February 2021 and the highest average individual rate is $228 in the month of December 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at SureStay Plus Hotel by Best Western Gatlinburg in a month when rates are lower.

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