Black Bear Inn & Suites

1100 Parkway, Gatlinburg , TN TN37738 US
View Map Reservations: +1-800-760-7718
3.0 Star Property
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Average
3.0/5

Based on 1121 guest reviews

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  • With an indoor pool!
  • Free breakfast available
  • Fitness center on property
  • 130 sleeping rooms in hotel
  • Hotel has 7 floors
  • Hotel has 41 suites
  • Check in: 4:00pm
  • Groups/Meetings rating of 10.0/10
  • 2 meeting rooms in property
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08/19/2022 - 08/20/2022
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9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of Verified Reviews

70
Fair

Summary of 1,271 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 70/100 based on reviews from all travelers.

Close to Great Smoky Mountains. Room needs to be improved. Pool should be renewed. Vibe is not too good. Great location.

Location

94/100
366 reviews

Great location. Central location with great sightseeing, dining out and shopping. Average parking. Affordable parking.

Breakfast

71/100
329 reviews

Great and affordable breakfast.

Service

67/100
244 reviews

Friendly, acceptably professional service with great waitstaff and okay housekeeping. Guests complain about reception staff and management. Booking process should be better organized.

Value

56/100
74 reviews

Fairly good value for money. Fair breakfast prices.

Pool

48/100
94 reviews

Pool in need of cleaning.

Comfort

40/100
179 reviews

Uncomfortable, cramped rooms, with poor beds. Small bathrooms and inadequate A/C.

Room

37/100
518 reviews

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem. Average view. Adequate balcony.

Cleanliness

29/100
265 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Vibe

29/100
102 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel could be more stylish. Awesome for families.

Amenities

19/100
176 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Handicap accessible facilities can be a problem. Architecture not so nice.

Wellness Area

17/100
45 reviews

Wellness & sports facilities could use better cleaning.

WiFi

15/100
25 reviews

Wifi quality could be improved.

Rated 63/100 based on reviews from families.

Good restaurant service. Friendly service.

Location

93/100
150 reviews

Great location with good parking availability. Excellent sightseeing, restaurants and bars nearby.

Service

64/100
110 reviews

Relatively friendly and professional service. Guests complained about the staff at reception and housekeeping. Good restaurant service.

Breakfast

60/100
135 reviews

Affordable, fairly tasty breakfasts.

Value

53/100
31 reviews

Fairly good value for money. Fair breakfast prices.

Pool

49/100
50 reviews

Pool should be renewed.

Comfort

39/100
59 reviews

Bathrooms and rooms are small, lacking in comfort with below-average beds. Noise level is acceptable.

Room

35/100
198 reviews

Older, poorly maintained rooms with subpar kitchenettes and furniture. Small, poorly cleaned rooms with uncomfortable beds and poor TV's. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Average view. Adequate balcony.

Vibe

29/100
42 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

24/100
106 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

19/100
71 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Handicap accessible facilities can be a problem.

WiFi

17/100
11 reviews

Wifi quality could be improved.

Wellness Area

15/100
20 reviews

Wellness & sports facilities could be improved.

Rated 66/100 based on reviews from couples.

Wonderful sightseeing. Great shopping.

Location

95/100
103 reviews

Great location with good parking availability. Great sightseeing, restaurants and shopping nearby.

Breakfast

79/100
100 reviews

Great and affordable breakfast.

Service

72/100
67 reviews

Staff are kind and fairly professional, but reception was lacking.

Pool

47/100
15 reviews

Pool should be renewed.

Comfort

42/100
61 reviews

Small rooms, lacking comfort, with subpar beds and A/C.

Room

39/100
149 reviews

Small, poorly-maintained rooms with inadequate A/C. Rooms are older and poorly cleaned, with substandard beds. Guests disliked the TVs and furnishing, as well as bathroom cleanliness. Shower can be a problem. Adequate balcony. Average view.

Cleanliness

34/100
78 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

24/100
23 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Amenities

19/100
51 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Wellness Area

16/100
11 reviews

Wellness & sports facilities could be improved.

WiFi

6/100
5 reviews

Complaints about WiFi.

Rated 64/100 based on reviews from solo travelers.

Good breakfast.

Breakfast

73/100
6 reviews

Tasty breakfast.

Room

29/100
8 reviews

Poorly cleaned rooms and unsightly furniture.

Cleanliness

26/100
6 reviews

Rooms could be cleaner.

Rated 61/100 based on reviews from all travelers.

Close to Great Smoky Mountains. Room needs to be improved. Pool should be renewed. Vibe is not too good. Great location.

Location

94/100
362 reviews

Great location. Central location with great sightseeing, dining out and shopping. Average parking. Affordable parking.

Breakfast

71/100
325 reviews

Great and affordable breakfast.

Service

67/100
242 reviews

Friendly, acceptably professional service with great waitstaff and okay housekeeping. Guests complain about reception staff and management. Booking process should be better organized.

Value

56/100
74 reviews

Fairly good value for money. Fair breakfast prices.

Pool

48/100
94 reviews

Pool in need of cleaning.

Comfort

40/100
178 reviews

Uncomfortable, cramped rooms, with poor beds. Small bathrooms and inadequate A/C.

Room

37/100
516 reviews

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem. Average view. Adequate balcony.

Cleanliness

29/100
261 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Vibe

29/100
101 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel could be more stylish.

Amenities

19/100
176 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Handicap accessible facilities can be a problem. Architecture not so nice.

Wellness Area

17/100
45 reviews

Wellness & sports facilities could use better cleaning.

WiFi

15/100
25 reviews

Wifi quality could be improved.

Rated 59/100 based on reviews from families.

Good restaurant service.

Location

93/100
148 reviews

Great location with good parking availability. Excellent sightseeing, restaurants and bars nearby.

Service

64/100
108 reviews

Relatively friendly and professional service. Guests complained about the staff at reception and housekeeping. Good restaurant service.

Breakfast

61/100
132 reviews

Affordable, fairly tasty breakfasts.

Value

53/100
31 reviews

Fairly good value for money. Fair breakfast prices.

Pool

49/100
50 reviews

Pool should be renewed.

Comfort

39/100
59 reviews

Bathrooms and rooms are small, lacking in comfort with below-average beds. Noise level is acceptable.

Room

35/100
197 reviews

Older, poorly maintained rooms with subpar kitchenettes and furniture. Small, poorly cleaned rooms with uncomfortable beds and poor TV's. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Average view. Adequate balcony.

Vibe

29/100
42 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

24/100
103 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

19/100
71 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Handicap accessible facilities can be a problem.

WiFi

17/100
11 reviews

Wifi quality could be improved.

Wellness Area

15/100
20 reviews

Wellness & sports facilities could be improved.

Rated 63/100 based on reviews from couples.

Wonderful sightseeing. Great shopping.

Location

95/100
103 reviews

Great location with good parking availability. Great sightseeing, restaurants and shopping nearby.

Breakfast

79/100
100 reviews

Great and affordable breakfast.

Service

72/100
67 reviews

Staff are kind and fairly professional, but reception was lacking.

Pool

47/100
15 reviews

Pool should be renewed.

Comfort

42/100
61 reviews

Small rooms, lacking comfort, with subpar beds and A/C.

Room

39/100
149 reviews

Small, poorly-maintained rooms with inadequate A/C. Rooms are older and poorly cleaned, with substandard beds. Guests disliked the TVs and furnishing, as well as bathroom cleanliness. Shower can be a problem. Adequate balcony. Average view.

Cleanliness

34/100
78 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

24/100
23 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Amenities

19/100
51 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Wellness Area

16/100
11 reviews

Wellness & sports facilities could be improved.

WiFi

6/100
5 reviews

Complaints about WiFi.

Rated 61/100 based on reviews from solo travelers.

Good breakfast.

Breakfast

73/100
6 reviews

Tasty breakfast.

Room

29/100
8 reviews

Poorly cleaned rooms and unsightly furniture.

Cleanliness

26/100
6 reviews

Rooms could be cleaner.

Review Semantics by TrustYou

Property Description

The charming Black Bear Inn & Suites hotel is ideally located in the downtown area, one block from the Gatlinburg Convention Center and 100 yards from the beautiful Great Smoky Mountains National Park. Family fun is abundant in the area; with nearby attractions like Ripley's Aquarium of the Smokies and the Ober Gatlinburg ski area, aerial tramway and amusement park. This Gatlinburg, TN hotel is also convenient to Dollywood theme park and Dolly Parton's Dixie Stampede dinner attraction, both located in neighboring Pigeon Forge. The city of Knoxville and the University of Tennessee Knoxville are about one-half hour away.You will find something for everyone at the unique Great Smoky Arts and Crafts Community, one of the largest groups of independent artists in North America. Browse the many exciting exhibits and displays which include paintings, ceramics, stained glass, carvings, photography and much more.Gatlinburg's finest shops, entertainment venues, restaurants and cocktail lounges are located in the surrounding area, many within walking distance from the hotel.Black Bear Inn & Suites Gatlinburg has (3) three meeting spaces totaling over 3,500 square feet combined. The first is the ONLY rooftop Ballroom in the city, 2,500 square feet, which is ideal for banquets and larger meetings of over 50 people. The second is the Trolley Room, 800 square feet, which is great for smaller receptions and meetings of less than 50 people and the third is the Gallery - great for a game room, small meetings less than 50 people. .The hotel offers many fabulous features and amenities, including:Free high-speed Internet access Free full breakfast Free coffee, hot tea or hot chocolate - 24 hours.Free weekday newspaper Free local calls After a busy day of meetings or sightseeing, guests of this Gatlinburg, TN hotel are invited to take advantage of the enclosed heated pool and hot tub.

Amenities / Features


  • Check In: 3:00 pm
  • Check Out: 11:00 am
  • Air conditioning
  • Alarm clock
  • Central location
  • Complimentary breakfast
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Free WiFi Internet
  • Jacuzzi
  • Kitchenette in room
  • Laundry facilities
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Radio in room
  • Refrigerator
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

McGhee Tyson Airport, approximately 44 miles from Gatlinburg, A Touch of Paradise Taxi- $50 one-way

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Free, hot breakfast. Cooked to order omelets, biscuits & gravy, sausage, scrambled eggs, grits, hash browns, cereal, bagels, muffins, English muffins, Belgian waffles, oatmeal, juices and coffee.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

Free secured parking. Ample parking for buses.

Internet / WiFI

Free Wi-Fi throughout property.