Hampton Inn Gatlinburg

967 Parkway, Gatlinburg, TN 37738 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Ripley's Aquarium of the Smokies
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Very Good
4.0/5

Based on 1440 guest reviews

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  • Free breakfast
  • Free WiFi
  • Wheelchair-accessible pool
  • Number of outdoor pools - 1
  • Outdoor seasonal pool
  • Smoke-free property
  • Stair-free path to entrance
  • Free self parking
  • Fitness facilities
Select Your Room:
08/19/2022 - 08/20/2022
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2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Hampton Inn Gatlinburg

Below are the verified reviews from guests that we have booked recently:
"Very nice and very nice hospitable staff."
Overall Score5.0/ 5
The room was very neat and clean. A
(Individual traveler, booked 1 room), from US flag
20-Nov-2021 Verified Review, stayed from Tue Nov 16 to Thu Nov 18 2021 at a $178.13 average nightly rate.
"Everyone friendly, breakfast excellent."
Overall Score5.0/ 5
I had the creek view and it was very relaxing to hear the water flow. The room was clean and the location was excellent!
(Individual traveler, booked 1 room), from US flag
25-Sep-2021 Verified Review, stayed from Fri Sep 24 to Sun Sep 26 2021 at a $289.00 average nightly rate.
"Not terrible…but disappointing!"
Overall Score3.0/ 5
When I booked, I was promised a balcony overlooking a creek. Wasn’t told that creek was on the other side of the swimming pool and the hot air from the room air conditioner blows directly onto the balcony making it unbearable. Was expecting a much nicer room for the money. Location is good. Was celebrating our 50th anniversary so desired something a little more classy. Parking was not ideal either…no spot promised with room. Room was clean with no bugs so I guess it was a win!
(Individual traveler, booked 1 room), from US flag
19-Jun-2021 Verified Review, stayed from Thu Jun 17 to Sat Jun 19 2021 at a $222.99 average nightly rate.
"Hampton"
Overall Score3.0/ 5
I've stayed at many many Hampton Inn's. The staff was very friendly and professional. The only complaint that I have is that the mattress was very uncomfortable. .unlike the other Hampton Inn's I've stayed.
(Individual traveler, booked 1 room), from US flag
26-Apr-2021 Verified Review, stayed from Wed Apr 21 to Sat Apr 24 2021 at a $196.99 average nightly rate.
"Everything was clean."
Overall Score4.0/ 5
Enjoyed our stay, everything was clean, however, in the breakfast room that sofa and chair at the tables is low it is very difficult eat there. You need to replace that area of the breakfast room. Breakfast was very good, organized and clean.
(Individual traveler, booked 1 room), from US flag
26-Apr-2021 Verified Review, stayed from Tue Apr 20 to Sat Apr 24 2021 at a $169.99 average nightly rate.
"Very displeased with service."
Overall Score2.0/ 5
No trash removal. No fresh towels. Bed not made. Room not cleaned. No coffee left for 2cd day. Rude desk worker said my 74 year old husband could walk down and get coffee. we were in the room furthest from the office. He also said no services due to covid. Did I mention we paid more than $500.00 for these two nights. Really should get partial refund!
(Individual traveler, booked 1 room), from US flag
22-Apr-2021 Verified Review, stayed from Wed Apr 07 to Fri Apr 09 2021 at a $204.99 average nightly rate.
"Very clean room and courteous attendants."
Overall Score5.0/ 5
Great stay. Location is so good to all the shops down town. Will come here again.
(Individual traveler, booked 1 room), from US flag
23-Mar-2021 Verified Review, stayed from Mon Mar 22 to Wed Mar 24 2021 at a $160.99 average nightly rate.
"Nice"
Overall Score4.0/ 5
Very nice clean resonable rate. Thumbs up!
(Individual traveler, booked 1 room), from US flag
16-Mar-2021 Verified Review, stayed from Sun Mar 14 to Mon Mar 15 2021 at a $154.99 average nightly rate.
"Staff"
Overall Score5.0/ 5
Staff terrific! Warm and welcoming. Facility very clean.
(Individual traveler, booked 1 room), from US flag
19-Sep-2020 Verified Review, stayed from Tue Sep 15 to Fri Sep 18 2020 at a $139.99 average nightly rate.
"Aweful customer service."
Overall Score1.0/ 5
I tried to cancel my hotel reservation due the COVID 19 pandemic. First I called the Hampton Inn one 800 number and someone actually answered. However, when she found out that I was cancelling due to the pandemic she said she would transfer my call at which time I was disconnected. When I tried calling the actual Hampton Inn Gatlinburg local number I was never able to speak to a human being. Each teleprompt option I chose gave the same message followed by a quick disconnection. Conveniently for Hampton Inn I was not able to get my money refunded. I will never stay at another Hampton Inn ever!
(Individual traveler, booked 1 room), from US flag
21-Mar-2020 Verified Review, stayed from Fri Mar 20 to Sat Mar 21 2020 at a $167.04 average nightly rate.
"Exceptional Service"
Overall Score5.0/ 5
Front desk clerks were excellent.
(Individual traveler, booked 1 room), from US flag
03-Jul-2019 Verified Review, stayed from Fri Jun 28 to Sat Jun 29 2019 at a $191.04 average nightly rate.
"Disappointing"
Overall Score2.0/ 5
First we reserved a king size no smoking balcony room that was creekside, but ours faced the parking lot. had one electrical outlet in bathroom and only one socket worked. Making it hard to more than one item plugged in at the same time. There was NO exhaust fan in bathroom, so when a shower was taken the steam and humidity came out into the room, not to say when someone would use the toliet and the smell! Room was very small but was clean, modern and had a fireplace that worked. Not worth the money we spent on two nights to stay there. The front desk did text us to see how our room check in went and we voiced our issue with the balcony not facing the creekside and they said they could upgrade us to a double queen room. We declined as we are rather large ppl and cannot sleep comfortably in a queen size bed.Great location for being close to everything on the main parkway.
(Individual traveler, booked 1 room), from US flag
24-Apr-2019 Verified Review, stayed from Fri Apr 19 to Sun Apr 21 2019 at a $170.72 average nightly rate.

Summary of Verified Reviews

88
Excellent

Summary of 919 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 88/100 based on reviews from all travelers.

Very good hotel. Fantastic service. Great location.

Service

95/100
179 reviews

Reception and housekeeping are great and service is attentive.

Location

94/100
241 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping.

Breakfast

84/100
125 reviews

Great and affordable breakfast.

Wellness Area

76/100
13 reviews

Great wellness & sports facilities.

Cleanliness

72/100
151 reviews

Rooms and pool area moderately clean but bathrooms are poorly cleaned. Moderately clean hotel facilities.

Room

69/100
258 reviews

Mostly clean rooms, with great balconies and views. Weakness include A/C, furnishings, and bathroom cleanliness. Small, outdated rooms in need of better maintenance. Shower can be a problem.

Comfort

39/100
115 reviews

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

Rated 81/100 based on reviews from families.

Friendly service. Fantastic service.

Location

95/100
41 reviews

Great location and easy parking.

Service

94/100
31 reviews

Friendly service.

Breakfast

83/100
22 reviews

Tasty breakfast.

Pool

77/100
7 reviews

Great pool.

Cleanliness

70/100
25 reviews

Cleanliness is lacking in rooms and bathrooms.

Room

65/100
46 reviews

Rooms are somewhat clean but have fantastic views. Guests complained about the beds, room size, and cleaning and maintenance.

Amenities

63/100
10 reviews

Average hotel building.

Comfort

41/100
23 reviews

Uncomfortable, cramped rooms, with poor beds.

Rated 81/100 based on reviews from couples.

Wonderful sightseeing. Nice balcony.

Service

93/100
23 reviews

Friendly service.

Location

93/100
32 reviews

Great location with good parking availability.

Breakfast

82/100
25 reviews

Tasty breakfast.

Cleanliness

68/100
22 reviews

Room cleanliness is acceptable.

Room

60/100
32 reviews

Room is okay, but bathrooms are below average and beds are poor.

Food

46/100
7 reviews

Food could be better.

Comfort

38/100
20 reviews

Uncomfortable, noisy rooms with poor beds.

Rated 83/100 based on reviews from all travelers.

Very good hotel. Fantastic service. Great location.

Service

95/100
179 reviews

Reception and housekeeping are great and service is attentive.

Location

94/100
240 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping.

Breakfast

84/100
124 reviews

Great and affordable breakfast.

Wellness Area

76/100
13 reviews

Great wellness & sports facilities.

Cleanliness

72/100
151 reviews

Rooms and pool area moderately clean but bathrooms are poorly cleaned. Moderately clean hotel facilities.

Room

69/100
257 reviews

Mostly clean rooms, with great balconies and views. Weakness include A/C, furnishings, and bathroom cleanliness. Small, outdated rooms in need of better maintenance. Shower can be a problem.

Comfort

39/100
114 reviews

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

Rated 82/100 based on reviews from families.

Friendly service. Fantastic service.

Location

95/100
41 reviews

Great location and easy parking.

Service

94/100
31 reviews

Friendly service.

Breakfast

83/100
22 reviews

Tasty breakfast.

Pool

77/100
7 reviews

Great pool.

Cleanliness

70/100
25 reviews

Cleanliness is lacking in rooms and bathrooms.

Room

65/100
46 reviews

Rooms are somewhat clean but have fantastic views. Guests complained about the beds, room size, and cleaning and maintenance.

Amenities

63/100
10 reviews

Average hotel building.

Comfort

41/100
23 reviews

Uncomfortable, cramped rooms, with poor beds.

Rated 78/100 based on reviews from couples.

Wonderful sightseeing. Nice balcony.

Service

93/100
23 reviews

Friendly service.

Location

93/100
32 reviews

Great location with good parking availability.

Breakfast

82/100
25 reviews

Tasty breakfast.

Cleanliness

68/100
22 reviews

Room cleanliness is acceptable.

Room

60/100
32 reviews

Room is okay, but bathrooms are below average and beds are poor.

Food

46/100
7 reviews

Food could be better.

Comfort

38/100
20 reviews

Uncomfortable, noisy rooms with poor beds.

Review Semantics by TrustYou

Property Description

With a stay at Hampton Inn Gatlinburg, you'll be centrally located in Gatlinburg, steps from Smoky Mountain Brewery and 4 minutes by foot from Gatlinburg SkyLift Park. This hotel is 0.4 mi (0.6 km) from Great Smoky Mountains National Park and 0.5 mi (0.7 km) from Gatlinburg Convention Center.

For your convenience, a complimentary breakfast is served daily.

Make yourself at home in one of the 97 guestrooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ober Gatlinburg Aerial Tramway - 0.1 km / 0.1 mi
Ripley's Haunted Adventure - 0.1 km / 0.1 mi
Star Cars Museum - 0.1 km / 0.1 mi
Smoky Mountain Brewery - 0.2 km / 0.1 mi
Hollywood Star Cars Museum - 0.2 km / 0.1 mi
Ole Smoky Moonshine Distillery - 0.2 km / 0.1 mi
Gatlinburg Space Needle - 0.3 km / 0.2 mi
Ripley's Believe It Or Not Museum - 0.3 km / 0.2 mi
Gatlinburg SkyLift Park - 0.4 km / 0.2 mi
Gatlinburg Ziplines - 0.5 km / 0.3 mi
Fort Fun - 0.5 km / 0.3 mi
Great Smoky Mountains National Park - 0.6 km / 0.4 mi
Mysterious Mansion - 0.7 km / 0.4 mi
Guinness World Records Museum - 0.7 km / 0.5 mi
Gatlinburg Convention Center - 0.7 km / 0.5 mi

The preferred airport for Hampton Inn Gatlinburg is McGhee Tyson Airport (TYS) - 68 km / 42.2 mi

Featured amenities include a business center, a 24-hour front desk, and a safe deposit box at the front desk. Free self parking is available onsite.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Wheelchair accessible (may have limitations)
  • Free breakfast
  • Business center
  • Wheelchair-accessible path to elevator
  • 24-hour front desk
  • Free WiFi
  • Daily
  • Number of outdoor pools - 1
  • Year Built - 1992
  • Total number of rooms - 97
  • Number of floors - 4
  • Professional property host/manager
  • LGBTQ friendly
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Outdoor seasonal pool
  • Safe-deposit box at front desk
  • Smoke-free property
  • Coffee/tea in common areas
  • Elevator
  • Free self parking
  • Fitness facilities

Airport & Shuttle Information

McGhee-Tyson Airport (TYS). Approximately 45 miles. One way taxi fee estimated $50.00. Shuttle not available.

Local Shuttle Info: Loacl trolley provides transportation in Gatlinburg and to Pigeon Forge, Dollywood and Sevierville. $.50 charge per person each time you board. Charges to connecting cities will be slightly more.

Breakfast Information

Full hot breakfast served each day from 6am to 10am!!

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 75

Maximum number of pets per room 2

Only dogs and cats are allowed

Pet maximum weight in kg is 34

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

pets are not allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The seasonal pool will be open from May to October.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property confirms they are implementing enhanced cleaning measures

About Hampton Inn

  • All US locations offer coffee & tea in the lobby at no cost
  • Free Hot Breakfast serving fresh-baked waffles and oatmeal with toppings
  • Offer 'On the Run' breakfast bags during the week if you're in a hurry
  • Free daily newspaper on weekdays

The Hampton Inn highlights above are subject to change without notice.

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