Comfort Suites Mountain Mile Area

2423 Teaster Ln, Pigeon Forge, TN 37863 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Titanic Museum
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Average
3.0/5

Based on 1099 guest reviews

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  • Pool hoist on site
  • Free WiFi
  • Wheelchair-accessible pool
  • Number of outdoor pools - 1
  • Free newspapers in lobby
  • Free continental breakfast
  • Free area shuttle
  • Free breakfast
  • Smoke-free property
Select Your Room:
08/19/2022 - 08/20/2022
Searching all hotel inventory networks
8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Comfort Suites Mountain Mile Area

Below are the verified reviews from guests that we have booked recently:
"We had to change our bed."
Overall Score3.0/ 5
Very poor our heater didn't work spiders out side and Webb's.
(Individual traveler, booked 1 room), from US flag
31-Dec-2021 Verified Review, stayed from Tue Dec 21 to Mon Dec 27 2021 at a $137.29 average nightly rate.
"Rating!"
Overall Score3.0/ 5
Motel was clean, rooms were spacious, A/C worked well, motel needs upgraded!
(Individual traveler, booked 1 room), from US flag
10-Jul-2021 Verified Review, stayed from Mon Jul 05 to Fri Jul 09 2021 at a $113.90 average nightly rate.
"Staff was friendly but needed more help."
Overall Score3.0/ 5
In need of overall cleaning and updating inside and out.
(Individual traveler, booked 1 room), from US flag
21-Jun-2021 Verified Review, stayed from Mon Jun 14 to Fri Jun 18 2021 at a $121.34 average nightly rate.
"Not Good"
Overall Score1.0/ 5
When arrived the manager/owner was arguing with a customer. He told the guy to go find him another hotel to stay. We booked the Mountain View/balcony room. As we checked in the lady at the front desk informed us that they had no housekeeping. When we arrived to our room that isn’t what we got. Our view was of the awning. We had no wash cloths, the refrigerator didn’t work, the air was barely blowing out air. I normally don’t complain but this was ridiculous. We won’t be back.
(Individual traveler, booked 1 room), from US flag
07-Jun-2021 Verified Review, stayed from Fri Jun 04 to Sun Jun 06 2021 at a $173.25 average nightly rate.
"Short Staffed"
Overall Score4.0/ 5
Staff could not keep up with everything due to being short handed but one could tell that a few of the workers that they do have truly care for the hotel and they were doing all they could to get things done. One lady worked two or three double shifts just in the short four days that we were there(her and the maintenance man deserve a raise). Even with their long hours, they were still very friendly and stopped to chat when you seen them. Our room was nice. We were in and out enough we just grabbed towels, etc. as we passed through the lobby and did not require any type of room service. I would visit here again.
(Individual traveler, booked 1 room), from US flag
13-Apr-2021 Verified Review, stayed from Mon Apr 05 to Thu Apr 08 2021 at a $188.10 average nightly rate.
"Not coming back."
Overall Score2.0/ 5
We had a continuous leak in the sink during our stay that required constant replacement of bath towels lest we experience flooding. Management indicated they would get a plumber rather than give us a different room plumber never came. In room phones could not be reached from outside the hotel because no one knew how to connect an incoming call we received messages from the desk that someone had called.
(Individual traveler, booked 1 room), from US flag
27-Nov-2020 Verified Review, stayed from Fri Nov 20 to Sun Nov 22 2020 at a $174.15 average nightly rate.
"They bed had dirty comforter and no one was at front desk."
Overall Score2.0/ 5
When we arrived we took a very long time to check in and no one else was there but us. The comforter on the bed was dirty and we had to put in floor and could not use. When we went to check out we never saw anybody at front desk, I just had to write a note and leave keys on counter. There was also a man there trying to check in and he just left and said he was going somewhere else because no one was at counter to check him in. I was also not able to get a receipt for my stay which I needed.
(Individual traveler, booked 1 room), from US flag
02-Nov-2020 Verified Review, stayed from Fri Oct 30 to Mon Nov 02 2020 at a $108.99 average nightly rate.
"Bad Experience,"
Overall Score1.0/ 5
The bed was broken and the manger was very rude.
(Individual traveler, booked 1 room), from US flag
12-Sep-2020 Verified Review, stayed from Sat Sep 05 to Thu Sep 10 2020 at a $94.35 average nightly rate.
"Don’t Book!"
Overall Score1.0/ 5
We called ahead to let the hotel know we wouldn’t be arriving until two am. Doors were locked and no one was at the front desk when we arrived. Had to call and call to get someone to come to the door. This was frustrating after a 9 hour drive with two young children. Couldn’t understand anything the manager or housekeeping was saying. Had to go to the store and buy shower sponges because they wouldn’t give us wash cloths. Bathroom vanity was all broken down, the wall was coming away from the ceiling and the list goes on. We will not book here again and I suggest you don’t either.
(Individual traveler, booked 1 room), from US flag
20-Jun-2020 Verified Review, stayed from Mon Jun 15 to Sat Jun 20 2020 at a $97.75 average nightly rate.
"Under staff not clean need cosmetic repairs Ice machines broken."
Overall Score1.0/ 5
Under staff not clean only one elevator working only one ice machine working dirty carpets.
(Individual traveler, booked 1 room), from AU flag
16-Mar-2020 Verified Review, stayed from Fri Mar 13 to Mon Mar 16 2020 at a $107.10 average nightly rate.
"Brown recluse spider, ants, broken closet, filthy carpet."
Overall Score3.0/ 5
Staff was ok. Breakfast was not very good. Room was clean (except carpet). Closet door was broken. Really needs some updating very badly. This is the third time I have been at this hotel in last 6 years. Every time they have been in the process of remodeling or about to remodel but you can't tell by looking. Don't think I will stay there anymore. I gave them a fair chance.
(Individual traveler, booked 1 room), from US flag
01-Oct-2019 Verified Review, stayed from Thu Sep 26 to Sun Sep 29 2019 at a $121.50 average nightly rate.
"Good location, friendly staff, and clean"
Overall Score4.0/ 5
We enjoyed our stay. The staff was very helpful and friendly. The location was great and the motel was clean. We will likely to stay there again.
(Individual traveler, booked 1 room), from US flag
29-Jul-2019 Verified Review, stayed from Tue Jul 23 to Thu Jul 25 2019 at a $103.50 average nightly rate.
"Pigeon Forge hotel."
Overall Score4.0/ 5
Quiet. Comfortable, clean, friendly, pleasant staff, delicious hot breakfast, efficient.
(Individual traveler, booked 1 room), from US flag
26-May-2019 Verified Review, stayed from Mon May 20 to Fri May 24 2019 at a $96.75 average nightly rate.

Summary of Verified Reviews

60
Poor

Summary of 1,222 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 60/100 based on reviews from all travelers.

Good for sightseeing and has nearby restaurants and bars. Inadequate rooms with subpar service. Pool should be renewed. Vibe is not too good.

Location

92/100
172 reviews

Well-located, although unfortunately the parking isn't easy. Excellent sightseeing, restaurants and bars nearby.

Breakfast

46/100
160 reviews

Breakfast affordable but not highly reviewed.

Service

44/100
374 reviews

Unprofessional, low rated restaurant service. Service is relatively friendly but housekeeping is not great. Guests complain about reception staff and management. Room service could have been improved. Hotel security can be an issue.

Room

42/100
554 reviews

Outdated, rooms with poor cleanliness and maintenance. Substandard furniture, beds and balcony. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Comfort

39/100
264 reviews

Generally poor comfort, particularly the beds, and A/C is lacking. A bit too noisy and some complaints about the size of the bathrooms.

Vibe

37/100
77 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

WiFi

37/100
21 reviews

Wifi quality could be improved.

Pool

32/100
85 reviews

Pool in need of cleaning.

Amenities

29/100
132 reviews

Guests like the grounds but not the buildings or lobby. Elevator in need of updating. Adequate terrace.

Food

28/100
38 reviews

Poor dining experience, with dining area needing more cleaning and so-so desserts. Unappetizing pork dishes and side dishes.

Cleanliness

23/100
365 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Dirty in the dining and pool areas. Wellness & sports facilities could use better cleaning.

Rated 50/100 based on reviews from families.

Terrific location.

Location

93/100
44 reviews

Great location.

Breakfast

44/100
55 reviews

Breakfast can be improved.

Comfort

37/100
78 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

Vibe

37/100
23 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Room

34/100
140 reviews

Complaints about maintenance and cleanliness in rooms and bathrooms. Substandard furniture, beds and balcony. Rooms are older, with low rated A/C, TV's and kitchenettes. Shower can be a problem. Great view.

Service

33/100
98 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved.

Pool

29/100
34 reviews

Pool in need of cleaning.

Amenities

28/100
37 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Food

28/100
12 reviews

Food could be better.

Cleanliness

16/100
86 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

WiFi

16/100
6 reviews

Wifi quality could be improved.

Rated 57/100 based on reviews from couples.

Terrific location.

Location

93/100
53 reviews

Great location.

Service

48/100
67 reviews

Generally poor but acceptably friendly service. Guests complain about reception staff and management. Housekeeping can be a problem.

Breakfast

47/100
36 reviews

Breakfast can be improved.

Room

45/100
99 reviews

Complaints about maintenance and cleanliness in rooms and bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Room size is OK, although rooms look old with poor air conditioning. Shower can be a problem.

Pool

35/100
8 reviews

Pool should be renewed.

Amenities

28/100
29 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Food

28/100
6 reviews

Food could be better.

Vibe

27/100
14 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

23/100
67 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

WiFi

16/100
6 reviews

Wifi quality could be improved.

Rated 96/100 based on reviews from business travelers.

Great location.

Location

94/100
20 reviews

Great location.

Room

60/100
23 reviews

Complaints about cleanliness and beds.

Service

58/100
20 reviews

Service is relatively friendly.

Breakfast

55/100
9 reviews

Breakfast is average.

Amenities

42/100
9 reviews

Hotel buildings could use some improvement.

Pool

41/100
7 reviews

Pool should be renewed.

Cleanliness

40/100
20 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 50/100 based on reviews from all travelers.

Good for sightseeing and has nearby restaurants and bars. Inadequate rooms with subpar service. Pool should be renewed. Vibe is not too good.

Location

92/100
171 reviews

Well-located, although unfortunately the parking isn't easy. Excellent sightseeing, restaurants and bars nearby.

Breakfast

46/100
160 reviews

Breakfast affordable but not highly reviewed.

Service

44/100
370 reviews

Unprofessional, low rated restaurant service. Service is relatively friendly but housekeeping is not great. Guests complain about reception staff and management. Room service could have been improved. Hotel security can be an issue.

Room

42/100
549 reviews

Outdated, rooms with poor cleanliness and maintenance. Substandard furniture, beds and balcony. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Comfort

39/100
263 reviews

Generally poor comfort, particularly the beds, and A/C is lacking. A bit too noisy and some complaints about the size of the bathrooms.

Vibe

37/100
77 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

WiFi

37/100
21 reviews

Wifi quality could be improved.

Pool

32/100
84 reviews

Pool in need of cleaning.

Amenities

29/100
132 reviews

Guests like the grounds but not the buildings or lobby. Elevator in need of updating. Adequate terrace.

Food

28/100
38 reviews

Poor dining experience, with dining area needing more cleaning and so-so desserts. Unappetizing pork dishes and side dishes.

Cleanliness

24/100
362 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Dirty in the dining and pool areas. Wellness & sports facilities could use better cleaning.

Rated 47/100 based on reviews from families.

Terrific location.

Location

93/100
44 reviews

Great location.

Breakfast

44/100
55 reviews

Breakfast can be improved.

Comfort

37/100
78 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

Vibe

37/100
23 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Room

34/100
139 reviews

Complaints about maintenance and cleanliness in rooms and bathrooms. Substandard furniture, beds and balcony. Rooms are older, with low rated A/C, TV's and kitchenettes. Shower can be a problem. Great view.

Service

33/100
98 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved.

Pool

29/100
34 reviews

Pool in need of cleaning.

Amenities

28/100
37 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Food

28/100
12 reviews

Food could be better.

Cleanliness

17/100
85 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

WiFi

16/100
6 reviews

Wifi quality could be improved.

Rated 56/100 based on reviews from couples.

Terrific location.

Location

93/100
53 reviews

Great location.

Service

48/100
67 reviews

Generally poor but acceptably friendly service. Guests complain about reception staff and management. Housekeeping can be a problem.

Breakfast

47/100
36 reviews

Breakfast can be improved.

Room

45/100
99 reviews

Complaints about maintenance and cleanliness in rooms and bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Room size is OK, although rooms look old with poor air conditioning. Shower can be a problem.

Pool

35/100
8 reviews

Pool should be renewed.

Amenities

28/100
29 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Food

28/100
6 reviews

Food could be better.

Vibe

27/100
14 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

23/100
67 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

WiFi

16/100
6 reviews

Wifi quality could be improved.

Rated 95/100 based on reviews from business travelers.

Great location.

Location

94/100
20 reviews

Great location.

Room

60/100
23 reviews

Complaints about cleanliness and beds.

Service

58/100
20 reviews

Service is relatively friendly.

Breakfast

55/100
9 reviews

Breakfast is average.

Amenities

42/100
9 reviews

Hotel buildings could use some improvement.

Pool

41/100
7 reviews

Pool should be renewed.

Cleanliness

40/100
20 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Review Semantics by TrustYou

Property Description

With a stay at Comfort Suites Mountain Mile Area in Pigeon Forge, you'll be within a 15-minute walk of Titanic Museum and Island at Pigeon Forge. This hotel is 0.5 mi (0.8 km) from Hollywood Wax Museum and 0.7 mi (1.1 km) from Great Smoky Mountain Wheel.

A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.

Make yourself at home in one of the 75 guestrooms featuring refrigerators and microwaves. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Pigeon Forge Snow - 0.6 km / 0.3 mi
MagiQuest - 0.7 km / 0.5 mi
Castle Of Chaos - 0.8 km / 0.5 mi
Hollywood Wax Museum - 0.8 km / 0.5 mi
Country Tonite Theatre - 0.9 km / 0.5 mi
Memories Theatre - 1 km / 0.6 mi
Titanic Museum - 1 km / 0.6 mi
Zorb Smoky Mountains - 1.1 km / 0.7 mi
The Track - 1.1 km / 0.7 mi
Arcade City - 1.1 km / 0.7 mi
Great Smoky Mountain Murder Mystery Dinner Show - 1.1 km / 0.7 mi
Island at Pigeon Forge - 1.1 km / 0.7 mi
Great Smoky Mountain Wheel - 1.1 km / 0.7 mi
The Grand Majestic Theater - 1.1 km / 0.7 mi
Dolly Parton's Smoky Mountain Adventures - 1.2 km / 0.8 mi

The preferred airport for Comfort Suites Mountain Mile Area is McGhee Tyson Airport (TYS) - 56.5 km / 35.1 mi

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, an arcade/game room, and a fireplace in the lobby. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Pool hoist on site
  • Television in common areas
  • Free WiFi
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Arcade/game room
  • Number of spa tubs - 1
  • Braille or raised signage
  • Number of outdoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Accessible bathroom
  • RV, bus, truck parking
  • Number of buildings/towers - 1
  • Total number of rooms - 75
  • Number of floors - 7
  • Professional property host/manager
  • No rollaway/extra beds available
  • Fireplace in lobby
  • Free continental breakfast
  • Free area shuttle
  • Free breakfast
  • Express check-out
  • 24-hour front desk
  • Daily
  • Safe-deposit box at front desk
  • Smoke-free property
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Wheelchair accessible path of travel
  • 24-hour business center

Airport & Shuttle Information

McGhee Tyson - Knoxville

Local Shuttle Info: Fun Time Trolley

Breakfast Information

Complimentary full hot breakfast buffet includes scrambled and hard boiled eggs, sausage patties, biscuits & Gravy, blueberry and regular waffles made to order as well as assorted pastries and breads, fresh fruit, yogurt, cereal, milk, tea, coffee and juice.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pets not allowed

No Pets

Parking Info

Free parking

Internet / WiFI

Free highspeed wireless Internet access

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Property confirms they are implementing enhanced cleaning measures

About Comfort Suites

  • Pull-out sofa beds, microwave and refrigerator in each room
  • Spacious rooms with separate areas for working and relaxation
  • Grab and Go breakfast option
  • Free hot breakfast with two flavors of waffles, meat, and eggs
  • In-room recharge station and coffee
  • Free daily newspaper and high-speed internet access
  • 100% smoke free facility
  • Marketplace with snacks and drinks

The Comfort Suites highlights above are subject to change without notice.

Hotel Rate Trends at Comfort Suites Mountain Mile Area

Rate fluctuations of Comfort Suites Mountain Mile Area

The graph above is averages of room rates for both group prices and the lowest online individual rates we could find at the time the group/meeting bid was submitted. The lowest group/meeting discount shown is 24.6% in December 2020 and the highest average individual rate is $154 in the month of June 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Comfort Suites Mountain Mile Area in a month when rates are lower.

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