Riverchase Lodge

3709 Parkway, Pigeon Forge, TN 37863 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Dolly Parton's Stampede Dinner Attraction
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Poor
2.0/5

Based on 2871 guest reviews

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  • Number of outdoor pools - 1
  • Number of indoor pools - 1
  • Smoke-free property
  • Free self parking
  • Free WiFi
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08/19/2022 - 08/20/2022
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9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Riverchase Lodge

Below are the verified reviews from guests that we have booked recently:
"My overall experience was OK."
Overall Score3.0/ 5
My reservation was pre paid but I was charged again when I checked in. I went back to the desk and hopefully got everything straightened out. Guess I'll find out when I receive my credit card statement. The building and rooms are showing signs of ageing.
(Individual traveler, booked 1 room), from US flag
11-Oct-2021 Verified Review, stayed from Fri Oct 08 to Sun Oct 10 2021 at a $168.26 average nightly rate.
"Kid Friendly"
Overall Score4.0/ 5
My kids enjoyed the indoor and outdoor pools with water slides on both. Rooms were ok, bed was comfortable and clean.
(Individual traveler, booked 1 room), from US flag
05-Oct-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $143.99 average nightly rate.
"WE HAD COCKROACHES IN THE BATHROOM. I WON'T STAY IN THAT HOTEL AGAIN."
Overall Score2.0/ 5
Poor
(Individual traveler, booked 1 room), from US flag
03-Jul-2021 Verified Review, stayed from Sat Jun 19 to Mon Jun 21 2021 at a $131.99 average nightly rate.
"Many issues made visit lackluster."
Overall Score2.0/ 5
The exterior of the hotel was exceptionally nice. The beds and layout of the rooms were great. Issues arose with the shower in one room (would vibrate violently when hot water was in use), the knob for the sink in the second room (it fell off when being used), the WiFi was sketchy (poor reception [1 two bars] and worked for five minute intervals in the lobby area), the other patrons were very noisy during what would be considered curfew/quiet hours (children running and screaming and people loudly arguing outside our room), though it was a non smoking room the smoking area, located at the bottom of the stairs, was immediately under our room (they were outside entrances), the rooms had been recently remodeled, however, a horrible job was done (paint was slapped on rather than carefully applied, especially in the restroom; no outlet cover was on the one outlet between the beds; the cord for one lamp between the beds had been spliced together with an extension cord and wires were still exposed). The pool was nice but very crowded with young children, etc. It was also very warm and the chlorine levels were extremely high. I would have been more disappointed had I paid full price rather than the discounted price I was able to find. It satisfied our sleeping needs, but the lack of little extras was very disappointing.
(Group coordinator, booked 2 rooms), from US flag
15-May-2019 Verified Review, stayed from Fri May 10 to Sun May 12 2019 at a $94.50 average nightly rate.

Summary of Verified Reviews

59
Poor

Summary of 3,053 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 59/100 based on reviews from all travelers.

Good for sightseeing and has nearby restaurants and bars. Inadequate rooms with subpar service. Pool should be renewed. Beach is not so nice.

Location

86/100
522 reviews

Great location. Easy car access but inadequate parking. Good dining out, sightseeing, and okay shopping nearby.

Pool

49/100
613 reviews

Pool in need of cleaning.

Service

47/100
545 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved. Recreation staff is nice. Booking process is sufficient. Hotel security is ok.

Comfort

30/100
632 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Room

27/100
1385 reviews

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem. Average view.

Food

25/100
17 reviews

Dining is not great with untidy dining area and poor menu.

Amenities

24/100
313 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Beautiful architecture.

Wellness Area

19/100
147 reviews

Wellness & sports facilities could use better cleaning.

WiFi

16/100
78 reviews

Wifi quality could be improved.

Cleanliness

14/100
934 reviews

Bathrooms and rooms are untidy. Dirty in the dining and pool areas. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Breakfast

4/100
109 reviews

Breakfast can be improved.

Beach

0/100
5 reviews

Beach is not so nice. No good beach sports.

Rated 54/100 based on reviews from families.

Beautiful architecture.

Location

86/100
353 reviews

Well-located, although unfortunately the parking isn't easy. Good dining out, sightseeing, and okay shopping nearby.

Pool

49/100
440 reviews

Pool in need of cleaning.

Service

49/100
353 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved. Recreation staff is nice.

Room

28/100
877 reviews

Outdated rooms and furniture, with an okay view. Poor beds and room cleanliness, with a substandard TV. Small rooms and poorly cleaned bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

Amenities

27/100
200 reviews

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating.

Food

26/100
10 reviews

Bad overall dining experience with a bad menu.

Wellness Area

19/100
103 reviews

Wellness & sports facilities could use better cleaning.

Cleanliness

15/100
586 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Breakfast

4/100
69 reviews

Breakfast can be improved.

WiFi

4/100
48 reviews

Wifi quality could be improved.

Rated 54/100 based on reviews from couples.

Good restaurants & bars in the area.

Location

88/100
103 reviews

Well-located, although unfortunately the parking isn't easy. Excellent sightseeing, restaurants and bars nearby.

Service

45/100
83 reviews

Generally poor but acceptably friendly service. Complaints about housekeeping and reception. Room service could have been improved.

Vibe

31/100
29 reviews

Vibe is not too good. Hotel could use some updating.

Comfort

28/100
120 reviews

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

Room

27/100
234 reviews

Outdated, rooms with poor cleanliness and maintenance. Problems with bathroom cleanliness, furnishing, and kitchenettes. Inadequate A/C and TVs in small rooms. Shower can be a problem.

Amenities

24/100
56 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Wellness Area

22/100
25 reviews

Wellness & sports facilities could be improved.

Cleanliness

16/100
146 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

WiFi

7/100
9 reviews

Wifi quality could be improved.

Breakfast

3/100
26 reviews

Breakfast can be improved.

Rated 44/100 based on reviews from business travelers.

Comfort

29/100
5 reviews

More comfort would be nice.

Room

22/100
8 reviews

Room needs to be improved.

Cleanliness

12/100
6 reviews

Could use a good cleaning.

Rated 48/100 based on reviews from solo travelers.

Pool

51/100
5 reviews

Ordinary pool.

Service

48/100
6 reviews

Service could be improved.

Comfort

28/100
6 reviews

Not very comfortable, with poor beds.

Room

22/100
11 reviews

Poor beds in rooms needing some cleaning.

Cleanliness

15/100
10 reviews

Rooms could be cleaner.

Rated 48/100 based on reviews from all travelers.

Good for sightseeing and has nearby restaurants and bars. Inadequate rooms with subpar service. Pool should be renewed. Beach is not so nice.

Location

86/100
522 reviews

Great location. Easy car access but inadequate parking. Good dining out, sightseeing, and okay shopping nearby.

Pool

49/100
613 reviews

Pool in need of cleaning.

Service

47/100
545 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved. Recreation staff is nice. Booking process is sufficient. Hotel security is ok.

Comfort

30/100
631 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Room

27/100
1384 reviews

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem. Average view.

Food

25/100
17 reviews

Dining is not great with untidy dining area and poor menu.

Amenities

24/100
313 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Beautiful architecture.

Wellness Area

19/100
147 reviews

Wellness & sports facilities could use better cleaning.

WiFi

16/100
78 reviews

Wifi quality could be improved.

Cleanliness

14/100
932 reviews

Bathrooms and rooms are untidy. Dirty in the dining and pool areas. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Breakfast

4/100
109 reviews

Breakfast can be improved.

Beach

0/100
5 reviews

Beach is not so nice. No good beach sports.

Rated 50/100 based on reviews from families.

Beautiful architecture.

Location

86/100
353 reviews

Well-located, although unfortunately the parking isn't easy. Good dining out, sightseeing, and okay shopping nearby.

Pool

49/100
440 reviews

Pool in need of cleaning.

Service

49/100
353 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved. Recreation staff is nice.

Room

28/100
876 reviews

Outdated rooms and furniture, with an okay view. Poor beds and room cleanliness, with a substandard TV. Small rooms and poorly cleaned bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

Amenities

27/100
200 reviews

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating.

Food

26/100
10 reviews

Bad overall dining experience with a bad menu.

Wellness Area

19/100
103 reviews

Wellness & sports facilities could use better cleaning.

Cleanliness

15/100
584 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Breakfast

4/100
69 reviews

Breakfast can be improved.

WiFi

4/100
48 reviews

Wifi quality could be improved.

Rated 48/100 based on reviews from couples.

Good restaurants & bars in the area.

Location

88/100
103 reviews

Well-located, although unfortunately the parking isn't easy. Excellent sightseeing, restaurants and bars nearby.

Service

45/100
83 reviews

Generally poor but acceptably friendly service. Complaints about housekeeping and reception. Room service could have been improved.

Vibe

31/100
29 reviews

Vibe is not too good. Hotel could use some updating.

Comfort

28/100
120 reviews

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

Room

27/100
234 reviews

Outdated, rooms with poor cleanliness and maintenance. Problems with bathroom cleanliness, furnishing, and kitchenettes. Inadequate A/C and TVs in small rooms. Shower can be a problem.

Amenities

24/100
56 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Wellness Area

22/100
25 reviews

Wellness & sports facilities could be improved.

Cleanliness

16/100
146 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

WiFi

7/100
9 reviews

Wifi quality could be improved.

Breakfast

3/100
26 reviews

Breakfast can be improved.

Rated 44/100 based on reviews from solo travelers.

Pool

51/100
5 reviews

Ordinary pool.

Service

48/100
6 reviews

Service could be improved.

Comfort

28/100
6 reviews

Not very comfortable, with poor beds.

Room

22/100
11 reviews

Poor beds in rooms needing some cleaning.

Cleanliness

15/100
10 reviews

Rooms could be cleaner.

Rated 44/100 based on reviews from business travelers.

Comfort

29/100
5 reviews

More comfort would be nice.

Room

22/100
8 reviews

Room needs to be improved.

Cleanliness

12/100
6 reviews

Could use a good cleaning.

Review Semantics by TrustYou

Property Description

With a stay at Riverchase Lodge in Pigeon Forge, you'll be a 5-minute walk from Dolly Parton's Stampede Dinner Attraction and within a 5-minute drive of Island at Pigeon Forge. This hotel is 3.2 mi (5.2 km) from Titanic Museum and 3.9 mi (6.2 km) from Dollywood.

Make yourself at home in one of the 112 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as a turndown service and irons/ironing boards.

Distances are displayed to the nearest 0.1 mile and kilometer.

Dolly Parton's Stampede Dinner Attraction - 0.4 km / 0.2 mi
Patriot Park - 1.2 km / 0.8 mi
Big Top Arcade - 1.3 km / 0.8 mi
Pigeon Forge Factory Outlet Mall - 2.5 km / 1.6 mi
Pigeon Forge Gem Mine - 2.6 km / 1.6 mi
LeConte Center At Pigeon Forge - 2.8 km / 1.7 mi
The Comedy Barn Theater - 3 km / 1.9 mi
The Ripken Experience - Pigeon Forge - 3.3 km / 2 mi
Lumberjack Feud - 3.3 km / 2 mi
Dolly Parton's Smoky Mountain Adventures - 3.4 km / 2.1 mi
Elvis Museum - 3.4 km / 2.1 mi
Island at Pigeon Forge - 3.5 km / 2.2 mi
Arcade City - 3.5 km / 2.2 mi
Smoky Mountain Ziplines - 3.5 km / 2.2 mi
Great Smoky Mountain Wheel - 3.5 km / 2.2 mi

The nearest major airport is McGhee Tyson Airport (TYS) - 60.7 km / 37.7 mi

The front desk is staffed during limited hours. Free self parking is available onsite.

Don't miss out on the many recreational opportunities, including an outdoor pool, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Number of spa tubs - 1
  • Number of outdoor pools - 1
  • Number of indoor pools - 1
  • Upper floors accessible by stairs only
  • Smoke-free property
  • Wheelchair accessible – no
  • Total number of rooms - 112
  • Professional property host/manager
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • No elevators
  • Tours/ticket assistance
  • Free self parking
  • Front desk (limited hours)
  • ATM/banking
  • Free WiFi

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Parking Info

No charges

Internet / WiFI

Free High Speed WiFi

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • City/local tax: USD 2.5

We have included all charges provided to us by the property.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Social distancing measures are in place

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Property confirms they are implementing enhanced cleaning measures

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Testimonials:

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"The quick return of bids was a plus. Allowing conference planners to contact the hotel directly is another plus. This website really is a great tool!" V.E. - Atlanta, GA

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