Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Too pricey, bkfst starts too late."
Overall Score3.0/5
nice place but not wirth over $200 nite. breakfast not available until 7:00 a.m., thats too late.
Stephen P. (Individual traveler, booked 1 room), from
07-Jul-2022 Verified Review, stayed from Fri Jul 01 to Sat Jul 02 2022 at a $202.72 average nightly rate.
"Just Okay"
Overall Score2.0/5
Commode needs repair. Noise from pool was very loud.
Margaret M. (Individual traveler, booked 1 room), from
26-May-2022 Verified Review, stayed from Mon May 23 to Tue May 24 2022 at a $88.99 average nightly rate.
"Clean and very prompt."
Overall Score5.0/5
The hotel has been very clean and gave us clean towels promptly like we asked and a excellent location.
James B. (Individual traveler, booked 1 room), from
25-May-2022 Verified Review, stayed from Mon May 23 to Thu May 26 2022 at a $75.25 average nightly rate.
"Great Hotel"
Overall Score4.0/5
Clean hotel!
Katryna S. (Group coordinator, booked 3 rooms), from
17-Mar-2022 Verified Review, stayed from Thu Mar 17 to Fri Mar 18 2022 at a $80.09 average nightly rate.
"Our stay was satisfactory."
Overall Score4.0/5
Staff was polite and friendly. Great accommodations. We will return on our next visit to the Smoky Mountains.
Janet F. (Individual traveler, booked 1 room), from
03-Jun-2021 Verified Review, stayed from Tue Jun 01 to Fri Jun 04 2021 at a $104.09 average nightly rate.
"Wonderfull extremely clean."
Overall Score5.0/5
Everything was good except for the inside pool closes at 10, doesn't give guests time to enjoy the pool.
Angela F. (Individual traveler, booked 1 room), from
23-Mar-2021 Verified Review, stayed from Sat Mar 20 to Sun Mar 21 2021 at a $138.59 average nightly rate.
"Nice Place!"
Overall Score4.0/5
This is a nice hotel. Clean rooms, nice pool, comfortable beds. Close to many places in pigeon forge and Gatlinburg. Well worth the money.
Angie R. (Individual traveler, booked 1 room), from
30-Jan-2021 Verified Review, stayed from Fri Jan 29 to Sun Jan 31 2021 at a $80.99 average nightly rate.
"Terrible"
Overall Score1.0/5
This was a terrible stay they didn?t know when I was supposed to go and they tried to take my money when it was their fault.
Israel S. (Individual traveler, booked 1 room), from
07-Dec-2020 Verified Review, stayed from Fri Dec 04 to Sat Dec 05 2020 at a $164.99 average nightly rate.
"Did not stay at this motel."
Overall Score4.0/5
I did not stay at the best Western and had canceled my reservations back in May 2020. Please stop sending me your requests. Thank you.
Janet S. (Individual traveler, booked 1 room), from
13-Oct-2020 Verified Review, stayed from Thu Oct 01 to Sun Oct 11 2020 at a $114.29 average nightly rate.
"Clean Motel"
Overall Score5.0/5
Always stay here when in Pigeon Forge. Great staff clean rooms well maintained pool areas. Walking distance to many restaurants. Across the street is Dixie Stampede. Can be in Gatlinburg in a few minutes. Nothing bad to say about the whole stay.
Bryan C. (Individual traveler, booked 1 room), from
14-Sep-2020 Verified Review, stayed from Fri Sep 11 to Sat Sep 12 2020 at a $120.99 average nightly rate.
"Room clean, large, affordable."
Overall Score5.0/5
Hotel was clean, affordable, friendly staff.
Denise D. (Individual traveler, booked 1 room), from
01-Sep-2020 Verified Review, stayed from Tue Aug 25 to Thu Aug 27 2020 at a $107.99 average nightly rate.
"Always Clean!"
Overall Score5.0/5
Second time staying and was happy with room size and how clean. Enjoyed heated outdoor pool.
Dawn S. (Individual traveler, booked 1 room), from
04-Jun-2020 Verified Review, stayed from Mon May 25 to Fri May 29 2020 at a $111.99 average nightly rate.
"Twodaytrip"
Overall Score4.0/5
In spite of the restrictions, the staff did a good job. Filling out that form at check in was totally un necessary in my opinion. The pools were great.
Chris S. (Individual traveler, booked 1 room), from
31-May-2020 Verified Review, stayed from Wed May 27 to Fri May 29 2020 at a $70.99 average nightly rate.
"Got a nonsmoking room with smell of mariguana."
Overall Score2.0/5
My family and I went to Gatlinburg TN for a lite vacation, rooms are decent, but a soon as we open our room door it was a very strong smell of mariguana mix with smell of some kind of cleaner. We told the front desk, but they kept saying that the smell wasn?t that bad. They gave as a different room. Not re found for the inconvenience or nothing. We had our one year old baby with us, so it was very uncomfortable for us to be in a room with that kind of smell with our baby. They told us that they couldn?t give us a re found since we booked through a third party.
Maria M. (Individual traveler, booked 1 room), from
06-Jul-2019 Verified Review, stayed from Wed Jul 03 to Fri Jul 05 2019 at a $160.43 average nightly rate.
"Got a nonsmoking room with smell of mariguana."
Overall Score2.0/5
My family and I went to Gatlinburg TN for a lite vacation, rooms are decent, but a soon as we open our room door it was a very strong smell of mariguana mix with smell of some kind of cleaner. We told the front desk, but they kept saying that the smell wasn?t that bad. They gave as a different room. Not re found for the inconvenience or nothing. We had our one year old baby with us, so it was very uncomfortable for us to be in a room with that kind of smell with our baby.
Maria M. (Individual traveler, booked 1 room), from
06-Jul-2019 Verified Review, stayed from Wed Jul 03 to Fri Jul 05 2019 at a $160.43 average nightly rate.
"Clean Room, Great Breakfast."
Overall Score4.0/5
Just stopped for one night in Pigeon Forge, the room was clean and roomy, close to the front so it was a little loud. Breakfast was good, great coffee, the overall property is clean.
Arthur P. (Individual traveler, booked 1 room), from
24-Mar-2019 Verified Review, stayed from Wed Mar 20 to Thu Mar 21 2019 at a $54.47 average nightly rate.
Summary of Verified Reviews
86
Excellent
Summary of 4,102 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Very good wellness hotel. Fantastic service. Great pool. Great location.
Service
89/100
803 reviews
Friendly and professional service, with great reception but subpar housekeeping.Decent waitstaff and management. Recreation staff is nice.Great hotel security. Booking process should be better organized.
Wellness Area
80/100
142 reviews
Great wellness & sports facilities.Moderately clean wellness & sports facilities.
Pool
78/100
512 reviews
Good pool, acceptably clean.
Cleanliness
78/100
825 reviews
Clean hotel facilities. Very clean rooms and decently clean pool.Bathroom needs cleaning. Moderately clean wellness & sports facilities.
WiFi
78/100
16 reviews
Good internet service. Average wifi quality.
Breakfast
78/100
497 reviews
Great and affordable breakfast.
Location
77/100
719 reviews
Great location. Easy car access but inadequate parking.Central location with great sightseeing, dining out and shopping.
Room
69/100
1219 reviews
Decently sized rooms with okay minibars.Tidy rooms, but in need of better maintenance.Beds, furniture and kitchenette are below average.Small rooms and poorly cleaned bathrooms. Shower was ok.No views, TV's and A/C substandard.
Amenities
57/100
259 reviews
Great grounds and decent buildings.Older facilities and unpleasant entrance area.
Bar
0/100
5 reviews
Bar could improve.
Rated 84/100 based on reviews from families.
Near city centre. Fair breakfast prices.
Service
87/100
354 reviews
Friendly and professional service, with great reception but subpar housekeeping.
Breakfast
82/100
230 reviews
Great and affordable breakfast.
Pool
81/100
266 reviews
Good pool, acceptably clean.
Wellness Area
80/100
60 reviews
Great wellness & sports facilities.Moderately clean wellness & sports facilities.
Location
80/100
326 reviews
Great location. Easy car access but inadequate parking.Great sightseeing, restaurants and shopping nearby.
Cleanliness
76/100
361 reviews
Clean hotel facilities. Very clean rooms and decently clean pool.Bathroom needs cleaning. Moderately clean wellness & sports facilities.
Room
69/100
531 reviews
Average sized rooms. Tidy rooms and great minibars.Poor furnishings, particularly the kitchenettes, TV's and beds.Small rooms and poorly cleaned bathrooms.Poorly maintained rooms with few views and insufficient A/C.Shower was ok.
WiFi
67/100
6 reviews
Average wifi quality.
Amenities
55/100
116 reviews
Great grounds and decent buildings.
Rated 82/100 based on reviews from couples.
Stylish hotel. Professional service.
Service
85/100
132 reviews
Professional, friendly service, and great reception and management.Housekeeping can be a problem.
Wellness Area
82/100
27 reviews
Great wellness & sports facilities.
Cleanliness
79/100
143 reviews
Clean hotel facilities. Very clean rooms and decently clean pool.Bathroom needs cleaning.
Pool
78/100
58 reviews
Good pool, acceptably clean.
Location
77/100
149 reviews
Great location. Easy car access but inadequate parking.Shopping, restaurants and bars in the area are great.
Breakfast
71/100
102 reviews
Tasty breakfast.
Room
63/100
236 reviews
Rooms are tidy and of average size.Poorly maintained rooms with subpar beds and furniture, and inadequate A/C.Small rooms and poorly cleaned bathrooms. Shower was ok.
Amenities
56/100
57 reviews
Average hotel building. Elevator in need of updating.
Comfort
39/100
138 reviews
Uncomfortable, with guests complaining about noise and the A/C.Small bathrooms, okay room size, but complaints about bed comfort.
Rated 81/100 based on reviews from solo travelers.
Great wellness & sports facilities.
Service
90/100
9 reviews
Friendly service.
Pool
75/100
6 reviews
Great pool.
Cleanliness
75/100
7 reviews
Clean rooms.
Breakfast
72/100
9 reviews
Tasty breakfast.
Location
72/100
8 reviews
Well-located, although unfortunately the parking isn't easy.
Room
58/100
13 reviews
Clean, reasonable rooms.
Comfort
45/100
6 reviews
More comfort would be nice.
Rated 79/100 based on reviews from business travelers.
Fantastic service. Clean.
Service
90/100
6 reviews
Fantastic service.
Room
57/100
6 reviews
Room is all right.
Rated 81/100 based on reviews from all travelers.
Very good wellness hotel. Fantastic service. Great pool. Great location.
Service
89/100
802 reviews
Friendly and professional service, with great reception but subpar housekeeping.Decent waitstaff and management. Recreation staff is nice.Great hotel security. Booking process should be better organized.
Wellness Area
80/100
140 reviews
Great wellness & sports facilities.Moderately clean wellness & sports facilities.
Cleanliness
79/100
819 reviews
Clean hotel facilities. Very clean rooms and decently clean pool.Bathroom needs cleaning. Moderately clean wellness & sports facilities.
Breakfast
79/100
491 reviews
Great and affordable breakfast.
Pool
78/100
508 reviews
Good pool, acceptably clean.
WiFi
78/100
16 reviews
Good internet service. Average wifi quality.
Location
77/100
715 reviews
Great location. Easy car access but inadequate parking.Central location with great sightseeing, dining out and shopping.
Room
69/100
1211 reviews
Decently sized rooms with okay minibars.Tidy rooms, but in need of better maintenance.Beds, furniture and kitchenette are below average.Small rooms and poorly cleaned bathrooms. Shower was ok.No views, TV's and A/C substandard.
Amenities
57/100
258 reviews
Great grounds and decent buildings.Older facilities and unpleasant entrance area.
Bar
0/100
5 reviews
Bar could improve.
Rated 82/100 based on reviews from families.
Near city centre. Fair breakfast prices.
Service
87/100
353 reviews
Friendly and professional service, with great reception but subpar housekeeping.
Breakfast
84/100
227 reviews
Great and affordable breakfast.
Pool
80/100
264 reviews
Good pool, acceptably clean.
Wellness Area
80/100
59 reviews
Great wellness & sports facilities.Moderately clean wellness & sports facilities.
Location
80/100
324 reviews
Great location. Easy car access but inadequate parking.Great sightseeing, restaurants and shopping nearby.
Cleanliness
77/100
359 reviews
Clean hotel facilities. Very clean rooms and decently clean pool.Bathroom needs cleaning. Moderately clean wellness & sports facilities.
Room
70/100
527 reviews
Average sized rooms. Tidy rooms and great minibars.Poor furnishings, particularly the kitchenettes, TV's and beds.Small rooms and poorly cleaned bathrooms.Poorly maintained rooms with few views and insufficient A/C.Shower was ok.
WiFi
67/100
6 reviews
Average wifi quality.
Amenities
55/100
115 reviews
Great grounds and decent buildings.
Rated 80/100 based on reviews from couples.
Stylish hotel. Professional service.
Service
85/100
132 reviews
Professional, friendly service, and great reception and management.Housekeeping can be a problem.
Wellness Area
82/100
27 reviews
Great wellness & sports facilities.
Cleanliness
79/100
143 reviews
Clean hotel facilities. Very clean rooms and decently clean pool.Bathroom needs cleaning.
Pool
78/100
58 reviews
Good pool, acceptably clean.
Location
77/100
149 reviews
Great location. Easy car access but inadequate parking.Shopping, restaurants and bars in the area are great.
Breakfast
71/100
102 reviews
Tasty breakfast.
Room
63/100
236 reviews
Rooms are tidy and of average size.Poorly maintained rooms with subpar beds and furniture, and inadequate A/C.Small rooms and poorly cleaned bathrooms. Shower was ok.
Amenities
56/100
57 reviews
Average hotel building. Elevator in need of updating.
Comfort
39/100
138 reviews
Uncomfortable, with guests complaining about noise and the A/C.Small bathrooms, okay room size, but complaints about bed comfort.
Rated 82/100 based on reviews from solo travelers.
Tasty breakfast. Friendly service.
Service
90/100
9 reviews
Friendly service.
Cleanliness
77/100
6 reviews
Clean rooms.
Pool
73/100
5 reviews
Great pool.
Breakfast
72/100
8 reviews
Tasty breakfast.
Location
71/100
7 reviews
Well-located, although unfortunately the parking isn't easy.
Room
62/100
11 reviews
Clean, reasonable rooms.
Rated 83/100 based on reviews from all travelers.
Very good wellness hotel. Fantastic service. Great pool. Great location.
Cleanliness
74/100
6 reviews
Clean.
Breakfast
71/100
5 reviews
Tasty breakfast.
Room
60/100
5 reviews
Room is all right.
Customer Reviews of Best Western Toni Inn
4.3 of 5Overall
4.2 of 5Amenities
4.3 of 5Cleanliness
4.2 of 5Comfort
4.2 of 5Condition
4.5 of 5Neighborhood
4.4 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
When you stay at Best Western Toni Inn in Pigeon Forge, you'll be on the Strip, within a 15-minute drive of Island at Pigeon Forge and Ripley's Aquarium of the Smokies. This hotel is 4.4 mi (7.1 km) from Dollywood and 9.7 mi (15.6 km) from Great Smoky Mountains National Park.
A complimentary continental breakfast is included.
Make yourself at home in one of the 115 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Distances are displayed to the nearest 0.1 mile and kilometer.
Dolly Parton's Stampede Dinner Attraction - 0.2 km / 0.1 mi Gatlinburg Municipal Golf Course - 1.3 km / 0.8 mi Patriot Park - 1.9 km / 1.2 mi Xtreme Racing Center - 2 km / 1.3 mi Smoky Mountain Car Museum - 2.4 km / 1.5 mi Crave Golf Club - 2.5 km / 1.6 mi Fast Tracks - 2.7 km / 1.7 mi Pigeon Forge Factory Outlet Mall - 2.7 km / 1.7 mi Pigeon Forge Gem Mine - 2.9 km / 1.8 mi LeConte Center at Pigeon Forge - 3 km / 1.9 mi Smoky Mountain Ziplines - 3.2 km / 2 mi The Comedy Barn Theater - 3.3 km / 2 mi The Ripken Experience - Pigeon Forge - 3.5 km / 2.2 mi Lumberjack Feud - 3.5 km / 2.2 mi Island at Pigeon Forge - 3.6 km / 2.3 mi
The preferred airport for Best Western Toni Inn is McGhee Tyson Airport (TYS) - 61.2 km / 38 mi
Featured amenities include complimentary wired Internet access, a 24-hour business center, and a 24-hour front desk. Free self parking is available onsite.
Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless Internet access and tour/ticket assistance.
Amenities / Features
Check In: 4:00 PM
Check Out: 11:00 AM
Parking (limited spaces)
Swimming pool
Free wired internet
Free WiFi
Number of spa tubs - 1
Assistive listening devices available
Number of indoor pools - 1
In-room accessibility
Internet access in public areas - high speed
Wheelchair accessible parking
Tours/ticket assistance
Free continental breakfast
Off-street parking
Total number of rooms - 115
Number of floors - 3
Professional property host/manager
No cribs (infant beds) available
No rollaway/extra beds available
Heated pool
Free breakfast
Business center
24-hour front desk
Golfing nearby
Outdoor seasonal pool
Smoke-free property
Laundry facilities
Elevator
Free self parking
Terrace
Wheelchair accessible path of travel
24-hour business center
Airport & Shuttle Information
McGhee Tyson Airport, Metro Knoxville,35 Miles.Gatlinburg-Pigeon Forge Airport, 5.3 Miles.
Local Shuttle Info: Pigeon Forge offers the Fun Time Trolley system. This is a local trolley system with prices ranging from $0.50 to $0.75 each time you get on a trolley, or an all day pass can be purchased at the trolley office for $2.50. Trolley service is available between early March and December (closed on major holidays), and operating times vary depending on the time of year.
Breakfast Information
We offer a free Deluxe Continental breakfast to all of our guests between the hours of 6 AM and 10 AM. This breakfast includes gravy, biscuits, sausage, eggs, waffles, hot and cold cereals, bagels, toast, assorted pastries, yogurt and an oatmeal bar.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
No pets allowed
Parking Info
We offer free parking to all guests. Bus and trailer parking arrangements can be made with the hotel prior to arrival.
Internet / WiFI
We offer free high speed Wi-Fi / Internet Access to all guests, and this service is available throughout the entire property.
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Masks are compulsory at the property
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Property confirms they are implementing enhanced cleaning measures
About Best Western International
4000+ independently owned hotels located in over 100 countries
Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
18 brands, including: Best Western, Best Western Plus, and Best Western Premier
Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms
The Best Western International highlights above are subject to change without notice.
Hotel Rate Trends at Best Western Toni Inn
The graph above is averages of room rates for both group rates and the lowest online individual rates we could find at the time the group/meeting bid was placed. The lowest group rate shown is 8.3% in March 2021 and the highest average individual rate is $206 in the month of November 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Toni Inn in a month when rates are lower.
