Best Western Plaza Inn

3755 Parkway, Pigeon Forge, TN 37868 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Dolly Parton's Stampede Dinner Attraction
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very Good
4.5/5

Based on 2332 guest reviews

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  • Indoor pool
  • Free breakfast
  • Free WiFi
  • Number of outdoor pools - 2
  • Smoke-free property
  • Children's pool
  • Free self parking
  • Pool sun loungers
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11/27/2020 - 11/28/2020
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0 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Best Western Plaza Inn

Below are the verified reviews from guests that we have booked recently:
"Didn’t stay there canceled reservations was charged $29 and I cancelled two weeks before stay."
Overall Score1.0/ 5
Terrible Service
(Individual traveler, booked 1 room), from US flag
29-Aug-2020 Verified Review, stayed from Mon Aug 24 to Fri Aug 28 2020 at a $99.95 average nightly rate.
"Nice location clean pools."
Overall Score4.0/ 5
None
(Individual traveler, booked 1 room), from US flag
15-Jul-2020 Verified Review, stayed from Sun Jul 05 to Thu Jul 09 2020 at a $148.99 average nightly rate.
"Overpriced"
Overall Score2.0/ 5
I paid up for a room with a river view and a private balcony. They failed to disclose that a very busy road was between the private balcony and the river! Also, the vending room machine was completely out of ALL beverages. I'm a big boy and would expect these things at a two star hotel, but NOT for $245! I'm not cheap and I don't often complain, however, if I pay up I expect excellence and no BS. On a positive note, the room and A/C filters were clean.
(Individual traveler, booked 1 room), from US flag
13-Jun-2020 Verified Review, stayed from Fri Jun 12 to Sat Jun 13 2020 at a $211.99 average nightly rate.
"Awesome, clean place to stay."
Overall Score5.0/ 5
Rooms were clean, beds were comfortable and staff was friendly! Will be staying here again.
(Group coordinator, booked 2 rooms), from US flag
31-May-2020 Verified Review, stayed from Fri May 22 to Mon May 25 2020 at a $152.99 average nightly rate.
"Beds were comfortable, no ammenties available though,."
Overall Score3.0/ 5
Staff was rude, no ice, no breakfast, had to bring towels to them. Lady in the AM was kind, the afternoon or nite lady was very rude.
(Individual traveler, booked 1 room), from US flag
30-May-2020 Verified Review, stayed from Sun May 10 to Wed May 13 2020 at a $87.99 average nightly rate.
"Excellent"
Overall Score5.0/ 5
Our room was perfect. The room was very clean ,the view was fantastic. I will definitely stay again.
(Individual traveler, booked 1 room), from US flag
18-May-2020 Verified Review, stayed from Thu May 14 to Sat May 16 2020 at a $86.99 average nightly rate.
"Hateful Manager"
Overall Score2.0/ 5
The man who was running the desk on 9/20 was very rude. We were planning on booking our 5+ rooms with you all for spring Rod Run. But after him yelling at us we went okay stay somewhere else.
(Individual traveler, booked 1 room), from US flag
23-Sep-2019 Verified Review, stayed from Fri Sep 20 to Sun Sep 22 2019 at a $122.76 average nightly rate.
"Very nice, clean room."
Overall Score4.0/ 5
It would have been nice for breakfast to be offered an hour earlier.
(Individual traveler, booked 1 room), from US flag
25-Mar-2019 Verified Review, stayed from Fri Mar 22 to Sun Mar 24 2019 at a $104.68 average nightly rate.
"Still Waiting."
Overall Score4.0/ 5
I canceled this reservation and am still waiting to hear about the refund. The weather was just to cold to leave home.
(Individual traveler, booked 1 room), from US flag
29-Nov-2018 Verified Review, stayed from Tue Nov 27 to Thu Nov 29 2018 at a $61.78 average nightly rate.

Summary of Verified Reviews

86
Very Good

Summary of 2,270 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 86/100 based on reviews from all travelers.

"Very good wellness hotel. Good for sightseeing with nearby parking areas. Great pool. Great room."

Service

90/100
408 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception." Housekeeping is satisfactory. Recreation staff is nice.

Location

88/100
361 reviews

"Great location. Great sightseeing, restaurants and shopping nearby." Easy car access but inadequate parking.

Pool

79/100
236 reviews

"Clean pool area."

Cleanliness

77/100
374 reviews

"Clean hotel facilities. Pool surroundings and rooms are immaculate." Bathroom needs cleaning.

Breakfast

75/100
397 reviews

"Great and affordable breakfast."

Room

74/100
698 reviews

"Clean rooms with nice beds, lovely balconies and beautiful views." Rooms are OK size, but old and neglected with poor furniture. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower was ok.

Amenities

68/100
149 reviews

"Okay buildings and entrance area." Outdated facilities, not accessible for those with handicaps. Pleasant hotel grounds.

WiFi

61/100
16 reviews

"Regular internet service. Wifi quality could be improved."

Rated 84/100 based on reviews from families.

"Fair breakfast prices. Nice balcony."

Service

88/100
131 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Location

87/100
134 reviews

"Well-located, although unfortunately the parking isn't easy." Excellent sightseeing, restaurants and bars nearby.

Pool

84/100
102 reviews

"Clean pool area."

Breakfast

75/100
138 reviews

"Great and affordable breakfast."

Room

71/100
242 reviews

"Rooms are tidy, with great views and nice balconies." Room size is average, as are the beds, though old looking. Small rooms and poorly cleaned bathrooms. Rooms are lacking in maintenance, with subpar A/C and furnishing. Shower was ok.

Cleanliness

70/100
136 reviews

"Clean hotel facilities. Pool surroundings and rooms are immaculate." Bathroom needs cleaning.

Rated 83/100 based on reviews from couples.

"Great view. Professional service."

Service

91/100
59 reviews

"Efficient, friendly service with a nice reception."

Pool

84/100
27 reviews

"Great pool."

Location

83/100
73 reviews

"Great location with excellent sightseeing. Parking is rare."

Cleanliness

80/100
60 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Amenities

72/100
29 reviews

"Nice building."

Breakfast

69/100
62 reviews

"Breakfast is average."

Room

67/100
122 reviews

"Medium sized, clean rooms with lovely views and comfortable beds." Old rooms with lacking maintenance, furnishings, and bathroom cleanliness. Shower was ok.

Comfort

63/100
58 reviews

"Comfortable, reasonably large rooms with excellent beds, but noisy."

Rated 84/100 based on reviews from all travelers.

"Very good wellness hotel. Good for sightseeing with nearby parking areas. Great pool. Great room."

Service

89/100
404 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception." Housekeeping is satisfactory. Recreation staff is nice.

Location

88/100
346 reviews

"Great location. Great sightseeing, restaurants and shopping nearby." Easy car access but inadequate parking.

Pool

79/100
230 reviews

"Clean pool area."

Cleanliness

77/100
362 reviews

"Clean hotel facilities. Pool surroundings and rooms are immaculate." Bathroom needs cleaning.

Breakfast

75/100
386 reviews

"Great and affordable breakfast."

Room

74/100
681 reviews

"Clean rooms with nice beds, lovely balconies and beautiful views." Rooms are OK size, but old and neglected with poor furniture. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower was ok.

Amenities

68/100
145 reviews

"Okay buildings and entrance area." Outdated facilities, not accessible for those with handicaps. Pleasant hotel grounds.

WiFi

61/100
16 reviews

"Regular internet service. Wifi quality could be improved."

Rated 82/100 based on reviews from families.

"Fair breakfast prices. Nice balcony."

Service

88/100
130 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Location

88/100
128 reviews

"Well-located, although unfortunately the parking isn't easy." Excellent sightseeing, restaurants and bars nearby.

Pool

84/100
98 reviews

"Clean pool area."

Breakfast

75/100
134 reviews

"Great and affordable breakfast."

Cleanliness

71/100
129 reviews

"Clean hotel facilities. Pool surroundings and rooms are immaculate." Bathroom needs cleaning.

Room

71/100
231 reviews

"Rooms are tidy, with great views and nice balconies." Room size is average, as are the beds, though old looking. Small rooms and poorly cleaned bathrooms. Rooms are lacking in maintenance, with subpar A/C and furnishing. Shower was ok.

Rated 81/100 based on reviews from couples.

"Great view. Professional service."

Service

91/100
58 reviews

"Efficient, friendly service with a nice reception."

Pool

84/100
26 reviews

"Great pool."

Location

83/100
69 reviews

"Great location with excellent sightseeing. Parking is rare."

Cleanliness

80/100
57 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Amenities

72/100
27 reviews

"Nice building."

Breakfast

70/100
59 reviews

"Tasty breakfast."

Room

67/100
119 reviews

"Medium sized, clean rooms with lovely views and comfortable beds." Old rooms with lacking maintenance, furnishings, and bathroom cleanliness. Shower was ok.

Comfort

63/100
56 reviews

"Comfortable, reasonably large rooms with excellent beds, but noisy."

Rated 85/100 based on reviews from all travelers.

"Very good wellness hotel. Good for sightseeing with nearby parking areas. Great pool. Great room."

Cleanliness

75/100
6 reviews

"Clean rooms."

Room

68/100
7 reviews

"Clean, reasonable rooms."

Rated 84/100 based on reviews from families.

"Clean rooms. Clean."

Cleanliness

75/100
6 reviews

"Clean rooms."

Room

68/100
7 reviews

"Clean, reasonable rooms."

Review Semantics by TrustYou

Property Description

With a stay at Best Western Plaza Inn in Pigeon Forge, you'll be steps from Dolly Parton's Stampede Dinner Attraction and a 4-minute drive from Island at Pigeon Forge. This hotel is 1.5 mi (2.4 km) from Dollywood and 3.3 mi (5.2 km) from Titanic Museum.

Enjoy a satisfying meal at Continental Cafe serving guests of Best Western Plaza Inn. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

Make yourself at home in one of the 201 air-conditioned rooms featuring refrigerators and microwaves. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Dolly Parton's Stampede Dinner Attraction - 0.2 km / 0.1 mi
Patriot Park - 1.3 km / 0.8 mi
Xtreme Racing Center - 1.9 km / 1.2 mi
Smoky Mountain Car Museum - 2.2 km / 1.4 mi
Pigeon Forge Factory Outlet Mall - 2.6 km / 1.6 mi
Pigeon Forge Gem Mine - 2.7 km / 1.7 mi
LeConte Center At Pigeon Forge - 2.9 km / 1.8 mi
The Comedy Barn Theater - 3.1 km / 1.9 mi
Smoky Mountain Ziplines - 3.3 km / 2.1 mi
The Ripken Experience - Pigeon Forge - 3.3 km / 2.1 mi
Lumberjack Feud - 3.4 km / 2.1 mi
Dolly Parton's Smoky Mountain Adventures - 3.5 km / 2.2 mi
Great Smoky Mountain Wheel - 3.6 km / 2.2 mi
Island at Pigeon Forge - 3.6 km / 2.2 mi
Great Smoky Mountain Murder Mystery Dinner Show - 3.6 km / 2.3 mi

The preferred airport for Best Western Plaza Inn is McGhee Tyson Airport (TYS) - 60.8 km / 37.7 mi

Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless Internet access.

Green Sustainability

no

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Indoor pool
  • Wheelchair accessible (may have limitations)
  • Free breakfast
  • 24-hour front desk
  • Free WiFi
  • Number of spa tubs - 2
  • Number of outdoor pools - 2
  • Braille or raised signage
  • Assistive listening devices available
  • Safe-deposit box at front desk
  • Smoke-free property
  • Total number of rooms - 201
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Wheelchair accessible parking
  • Laundry facilities
  • Roll-in shower
  • Children's pool
  • Accessible bathroom
  • Elevator
  • Free self parking
  • Wheelchair accessible path of travel
  • Pool sun loungers
  • 24-hour business center
  • One meeting room

Airport & Shuttle Information

Mcghee Tyson, Knoxville,TN 35 Miles

Local Shuttle Info: Trolley Service (.75) Seasonal hours

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available for breakfast

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Property confirms they are implementing enhanced cleaning measures

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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