Best Western Plaza Inn

3755 Parkway, Pigeon Forge, TN 37868 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Dolly Parton's Stampede Dinner Attraction
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Select Your Room:
10/15/2021 - 10/16/2021
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Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Best Western Plaza Inn

Below are the verified reviews from guests that we have booked recently:
"Weekend Getaway"
Overall Score5.0/ 5
Great Hotel, very clean, located close to all attractions. will definitely be staying here in the future.
(Group coordinator, booked 3 rooms), from US flag
29-Sep-2021 Verified Review, stayed from Fri Sep 24 to Sun Sep 26 2021 at a $151.99 average nightly rate.
"Loud"
Overall Score3.0/ 5
Hotel was very loud late into the night early morning.
(Individual traveler, booked 1 room), from US flag
27-Sep-2021 Verified Review, stayed from Fri Sep 24 to Mon Sep 27 2021 at a $158.66 average nightly rate.
"I canceled this reservation last week."
Overall Score4.0/ 5
I canceled this reservation last week.
(Individual traveler, booked 1 room), from US flag
11-Aug-2021 Verified Review, stayed from Tue Aug 10 to Wed Aug 11 2021 at a $129.95 average nightly rate.
"Nice hotel relative to the area."
Overall Score4.0/ 5
The room was clean, the air conditioning worked and the people front office were friendly, very polite and helpful with directions around pidgeon forge.
(Individual traveler, booked 1 room), from US flag
03-Aug-2021 Verified Review, stayed from Fri Jul 30 to Sun Aug 01 2021 at a $261.50 average nightly rate.
"Very nice, clean, roomy place to stay."
Overall Score4.0/ 5
Staff was very helpful and friendly. Good breakfast, several choices, rooms were very spacious. Would recommend to anyone and will stay again.
(Group coordinator, booked 2 rooms), from US flag
21-Jun-2021 Verified Review, stayed from Mon Jun 14 to Fri Jun 18 2021 at a $134.00 average nightly rate.
"Very Good"
Overall Score4.0/ 5
We had a pleasant stay.
(Individual traveler, booked 1 room), from US flag
30-May-2021 Verified Review, stayed from Sun May 23 to Wed May 26 2021 at a $106.99 average nightly rate.
"Our stay was great."
Overall Score5.0/ 5
If we stay there again you're probably on that third floor.
(Individual traveler, booked 1 room), from US flag
28-May-2021 Verified Review, stayed from Mon May 24 to Wed May 26 2021 at a $92.99 average nightly rate.
"Dirty Floor"
Overall Score3.0/ 5
The hotel grounds were nice. My complaint is that the floor was filthy in both the bathroom and main room and the towels were questionable. I’ve never seen a floor with “stuff” all over it. Clearly wasn’t vacuumed or swept. There was a sewing needle in the carpet near one side of the bed and confetti all over the bathroom. Towels were folded horribly.
(Individual traveler, booked 1 room), from US flag
12-Apr-2021 Verified Review, stayed from Sat Apr 10 to Mon Apr 12 2021 at a $174.49 average nightly rate.
"It’s a place to sleep."
Overall Score3.0/ 5
Room was musty smelling, “mountain view” room was more of a building/parking lot tree view. Staff was friendly pools were okay.
(Individual traveler, booked 1 room), from US flag
05-Apr-2021 Verified Review, stayed from Mon Mar 29 to Fri Apr 02 2021 at a $89.95 average nightly rate.
"Average hotel stay."
Overall Score3.0/ 5
Front desk friendly but the hot water was warm at best and the rooms were not well insulated for noise.
(Individual traveler, booked 1 room), from US flag
04-Dec-2020 Verified Review, stayed from Mon Nov 23 to Mon Nov 30 2020 at a $159.99 average nightly rate.
"Didn’t stay there canceled reservations was charged $29 and I cancelled two weeks before stay."
Overall Score1.0/ 5
Terrible Service
(Individual traveler, booked 1 room), from US flag
29-Aug-2020 Verified Review, stayed from Mon Aug 24 to Fri Aug 28 2020 at a $99.95 average nightly rate.
"Nice location clean pools."
Overall Score4.0/ 5
None
(Individual traveler, booked 1 room), from US flag
15-Jul-2020 Verified Review, stayed from Sun Jul 05 to Thu Jul 09 2020 at a $148.99 average nightly rate.
"Overpriced"
Overall Score2.0/ 5
I paid up for a room with a river view and a private balcony. They failed to disclose that a very busy road was between the private balcony and the river! Also, the vending room machine was completely out of ALL beverages. I'm a big boy and would expect these things at a two star hotel, but NOT for $245! I'm not cheap and I don't often complain, however, if I pay up I expect excellence and no BS. On a positive note, the room and A/C filters were clean.
(Individual traveler, booked 1 room), from US flag
13-Jun-2020 Verified Review, stayed from Fri Jun 12 to Sat Jun 13 2020 at a $211.99 average nightly rate.
"Awesome, clean place to stay."
Overall Score5.0/ 5
Rooms were clean, beds were comfortable and staff was friendly! Will be staying here again.
(Group coordinator, booked 2 rooms), from US flag
31-May-2020 Verified Review, stayed from Fri May 22 to Mon May 25 2020 at a $152.99 average nightly rate.
"Beds were comfortable, no ammenties available though,."
Overall Score3.0/ 5
Staff was rude, no ice, no breakfast, had to bring towels to them. Lady in the AM was kind, the afternoon or nite lady was very rude.
(Individual traveler, booked 1 room), from US flag
30-May-2020 Verified Review, stayed from Sun May 10 to Wed May 13 2020 at a $87.99 average nightly rate.
"Excellent"
Overall Score5.0/ 5
Our room was perfect. The room was very clean ,the view was fantastic. I will definitely stay again.
(Individual traveler, booked 1 room), from US flag
18-May-2020 Verified Review, stayed from Thu May 14 to Sat May 16 2020 at a $86.99 average nightly rate.
"Hateful Manager"
Overall Score2.0/ 5
The man who was running the desk on 9/20 was very rude. We were planning on booking our 5+ rooms with you all for spring Rod Run. But after him yelling at us we went okay stay somewhere else.
(Individual traveler, booked 1 room), from US flag
23-Sep-2019 Verified Review, stayed from Fri Sep 20 to Sun Sep 22 2019 at a $122.76 average nightly rate.
"Very nice, clean room."
Overall Score4.0/ 5
It would have been nice for breakfast to be offered an hour earlier.
(Individual traveler, booked 1 room), from US flag
25-Mar-2019 Verified Review, stayed from Fri Mar 22 to Sun Mar 24 2019 at a $104.68 average nightly rate.
"Still Waiting."
Overall Score4.0/ 5
I canceled this reservation and am still waiting to hear about the refund. The weather was just to cold to leave home.
(Individual traveler, booked 1 room), from US flag
29-Nov-2018 Verified Review, stayed from Tue Nov 27 to Thu Nov 29 2018 at a $61.78 average nightly rate.

Summary of Verified Reviews

86
Very Good

Summary of 2,235 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 86/100 based on reviews from all travelers.

"Very good budget hotel. Close to Great Smokey Mountains. Good for sightseeing and has nearby restaurants and bars. Fantastic service. Great pool. Beautiful beach."

Location

90/100
345 reviews

"Well-located, although unfortunately the parking isn't easy." Excellent sightseeing, restaurants and bars nearby.

Service

88/100
390 reviews

"Efficient, friendly service with a nice reception." Poor management, but okay housekeeping. Room service is perfect. Recreation staff is nice.

Beach

86/100
5 reviews

"Awesome beach and beach sports."

Pool

82/100
229 reviews

"Clean pool area."

Cleanliness

75/100
413 reviews

"Clean hotel facilities. Pool surroundings and rooms are immaculate." Bathroom needs cleaning.

WiFi

74/100
10 reviews

"Good internet service. Average wifi quality."

Amenities

70/100
134 reviews

"Great grounds and decent buildings." Older facilities and unpleasant entrance area. Elevator in need of updating.

Room

70/100
679 reviews

"Kitchenette and room size alright but rooms lacking maintenance." Clean rooms, with standard beds, but impressive views and balconies. Small rooms and poorly cleaned bathrooms. Old rooms with substandard TV's, furniture and air conditioning. Shower was ok.

Breakfast

68/100
294 reviews

"Affordable, fairly tasty breakfasts."

Comfort

63/100
331 reviews

"Average sized rooms with typical beds, noise and comfort levels." Small bathrooms and inadequate A/C.

Rated 82/100 based on reviews from families.

"Wonderful sightseeing. Fair breakfast prices."

Location

89/100
126 reviews

"Well-located, although unfortunately the parking isn't easy." Excellent sightseeing, restaurants and bars nearby.

Service

88/100
122 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Pool

83/100
94 reviews

"Clean pool area."

Cleanliness

70/100
145 reviews

"Rooms and pool area moderately clean but bathrooms are poorly cleaned." Clean hotel facilities.

Amenities

69/100
47 reviews

"Great grounds and decent buildings."

Room

69/100
219 reviews

"Great views, with average beds, relatively well-sized and tidy enough." Small rooms and poorly cleaned bathrooms. Poor quality, old rooms with low rated A/C and furniture. Shower was ok. Adequate balcony.

Breakfast

68/100
109 reviews

"Breakfast is average."

Rated 81/100 based on reviews from couples.

"Great view. Friendly service."

Service

90/100
55 reviews

"Efficient, friendly service with a nice reception."

Location

88/100
74 reviews

"Great location, near nice bars and restaurants. Parking is rare."

Pool

83/100
22 reviews

"Great pool."

Cleanliness

79/100
69 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Wellness Area

77/100
10 reviews

"Great wellness & sports facilities."

Amenities

69/100
35 reviews

"Average hotel building."

Breakfast

67/100
59 reviews

"Breakfast is average."

Room

65/100
129 reviews

"Clean, decently-sized rooms with average beds and lovely views." Poorly-maintained rooms with subpar TVs. Small rooms and poorly cleaned bathrooms. Shower was ok.

Comfort

61/100
64 reviews

"Average sized rooms with typical beds, noise and comfort levels." Bathroom could be bigger.

Rated 87/100 based on reviews from solo travelers.

"Great pool. Fantastic service."

Room

66/100
5 reviews

"Room is all right."

Rated 80/100 based on reviews from all travelers.

"Very good budget hotel. Close to Great Smokey Mountains. Good for sightseeing and has nearby restaurants and bars. Fantastic service. Great pool. Beautiful beach."

Location

90/100
334 reviews

"Great location. Excellent sightseeing, restaurants and bars nearby."

Service

88/100
387 reviews

"Efficient, friendly service with a nice reception." Poor management, but okay housekeeping. Room service is perfect. Recreation staff is nice.

Beach

86/100
5 reviews

"Awesome beach and beach sports."

Pool

83/100
226 reviews

"Clean pool area."

Cleanliness

75/100
406 reviews

"Clean hotel facilities. Pool surroundings and rooms are immaculate." Bathroom needs cleaning.

WiFi

74/100
10 reviews

"Good internet service. Average wifi quality."

Room

70/100
668 reviews

"Kitchenette and room size alright but rooms lacking maintenance." Clean rooms, with standard beds, but impressive views and balconies. Small rooms and poorly cleaned bathrooms. Old rooms with substandard TV's, furniture and air conditioning. Shower was ok.

Amenities

70/100
131 reviews

"Great grounds and decent buildings." Older facilities and unpleasant entrance area. Elevator in need of updating.

Breakfast

68/100
291 reviews

"Affordable, fairly tasty breakfasts."

Comfort

63/100
324 reviews

"Average sized rooms with typical beds, noise and comfort levels." Small bathrooms and inadequate A/C.

Rated 80/100 based on reviews from families.

"Wonderful sightseeing. Fair breakfast prices."

Location

89/100
120 reviews

"Well-located, although unfortunately the parking isn't easy." Excellent sightseeing, restaurants and bars nearby.

Service

88/100
121 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Pool

84/100
91 reviews

"Clean pool area."

Cleanliness

70/100
140 reviews

"Rooms and pool area moderately clean but bathrooms are poorly cleaned." Clean hotel facilities.

Room

69/100
212 reviews

"Great views, with average beds, relatively well-sized and tidy enough." Small rooms and poorly cleaned bathrooms. Poor quality, old rooms with low rated A/C and furniture. Shower was ok. Adequate balcony.

Amenities

69/100
45 reviews

"Great grounds and decent buildings."

Breakfast

68/100
108 reviews

"Breakfast is average."

Rated 77/100 based on reviews from couples.

"Great view. Great location."

Service

90/100
55 reviews

"Efficient, friendly service with a nice reception."

Location

88/100
72 reviews

"Great location, near nice bars and restaurants. Parking is rare."

Pool

83/100
22 reviews

"Great pool."

Cleanliness

78/100
68 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Wellness Area

77/100
9 reviews

"Great wellness & sports facilities."

Amenities

69/100
34 reviews

"Average hotel building."

Breakfast

68/100
57 reviews

"Breakfast is average."

Room

64/100
127 reviews

"Clean, decently-sized rooms with average beds and lovely views." Poorly-maintained rooms with subpar TVs. Small rooms and poorly cleaned bathrooms. Shower was ok.

Comfort

60/100
62 reviews

"Average sized rooms with typical beds, noise and comfort levels." Bathroom could be bigger.

Rated 79/100 based on reviews from all travelers.

"Very good budget hotel. Close to Great Smokey Mountains. Good for sightseeing and has nearby restaurants and bars. Fantastic service. Great pool. Beautiful beach."

Location

91/100
5 reviews

"Great location."

Cleanliness

73/100
5 reviews

"Clean."

Room

61/100
6 reviews

"Room is all right."

Rated 79/100 based on reviews from families.

"Great location. Clean."

Cleanliness

73/100
5 reviews

"Clean."

Room

61/100
6 reviews

"Room is all right."

Review Semantics by TrustYou

Property Description

With a stay at Best Western Plaza Inn in Pigeon Forge, you'll be a 2-minute walk from Dolly Parton's Stampede Dinner Attraction and 14 minutes by foot from Gatlinburg Municipal Golf Course. This hotel is 0.9 mi (1.4 km) from Fantasy Golf and 0.9 mi (1.4 km) from Patriot Park.

Enjoy a satisfying meal at Continental Cafe serving guests of Best Western Plaza Inn. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

Make yourself at home in one of the 201 air-conditioned rooms featuring refrigerators and microwaves. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Dolly Parton's Stampede Dinner Attraction - 0.2 km / 0.1 mi
Gatlinburg Municipal Golf Course - 1.2 km / 0.7 mi
Patriot Park - 1.3 km / 0.8 mi
Fantasy Golf - 1.5 km / 0.9 mi
Pigeon Forge Factory Outlet Mall - 2.6 km / 1.6 mi
Pigeon Forge Gem Mine - 2.7 km / 1.7 mi
LeConte Center At Pigeon Forge - 2.9 km / 1.8 mi
The Comedy Barn Theater - 3.1 km / 1.9 mi
Smoky Mountain Ziplines - 3.3 km / 2.1 mi
The Ripken Experience - Pigeon Forge - 3.3 km / 2.1 mi
Lumberjack Feud - 3.4 km / 2.1 mi
Dolly Parton's Smoky Mountain Adventures - 3.5 km / 2.2 mi
Elvis Museum - 3.5 km / 2.2 mi
Great Smoky Mountain Wheel - 3.6 km / 2.2 mi
Island at Pigeon Forge - 3.6 km / 2.2 mi

The preferred airport for Best Western Plaza Inn is Alcoa - Knoxville Airport (TYS) - 60.8 km / 37.7 mi

Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless Internet access.

Green Sustainability

no

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Indoor pool
  • Wheelchair accessible (may have limitations)
  • Free breakfast
  • 24-hour front desk
  • Free WiFi
  • Number of spa tubs - 2
  • Braille or raised signage
  • Number of outdoor pools - 2
  • Assistive listening devices available
  • Safe-deposit box at front desk
  • Smoke-free property
  • Total number of rooms - 201
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Wheelchair accessible parking
  • Laundry facilities
  • Children's pool
  • Roll-in shower
  • Accessible bathroom
  • Elevator
  • Free self parking
  • Wheelchair accessible path of travel
  • Pool sun loungers
  • 24-hour business center
  • One meeting room

Airport & Shuttle Information

Mcghee Tyson, Knoxville,TN35 Miles

Local Shuttle Info: Trolley Service (.75)Seasonal hours

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available for breakfast

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Property confirms they are implementing enhanced cleaning measures

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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