Hilton Garden Inn Gatlinburg

635 River Road, Gatlinburg, TN 37738 US
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Ripley's Aquarium of the Smokies
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Very Good
4.0/5

Based on 957 guest reviews

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  • Swimming pool
  • Free WiFi
  • Number of indoor pools - 1
  • Breakfast available (surcharge)
  • Fitness facilities
  • Wheelchair-accessible pool
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Smoke-free property
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08/19/2022 - 08/20/2022
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3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Hilton Garden Inn Gatlinburg

Below are the verified reviews from guests that we have booked recently:
"Beautiful hotel, great location, friendly staff."
Overall Score5.0/ 5
We had a wonderful stay at the Hilton Garden Inn Gatlinburg. It’s a great location, staff was friendly and the room was nice.
(Individual traveler, booked 1 room), from US flag
26-Mar-2022 Verified Review, stayed from Fri Mar 25 to Sun Mar 27 2022 at a $202.99 average nightly rate.
"As good as it gets in crowded Gatlinburg."
Overall Score4.0/ 5
Two adults and two kids stayed for two days this past weekend. Overall the hotel manages to be quiet and comfortable while being secure. The staff is better than most of the sullen folk you see in this town and the only real complaint is that the breakfast restaurant is weak. It feels like a small European hotel.
(Individual traveler, booked 1 room), from US flag
07-Jun-2021 Verified Review, stayed from Fri Jun 04 to Sun Jun 06 2021 at a $337.85 average nightly rate.
"Great Place"
Overall Score5.0/ 5
Friendly people, very clean rooms.
(Individual traveler, booked 1 room), from US flag
08-Apr-2021 Verified Review, stayed from Wed Apr 07 to Fri Apr 09 2021 at a $286.99 average nightly rate.
"Great Stay"
Overall Score4.0/ 5
Great stay. The rooms were clean rooms; also had available parking which was place.
(Individual traveler, booked 1 room), from US flag
11-Oct-2020 Verified Review, stayed from Fri Oct 02 to Sun Oct 11 2020 at a $227.89 average nightly rate.
"Hilton Inn experience."
Overall Score5.0/ 5
Hotel was very clean. Walking distance to downtown Gatlinburg.
(Individual traveler, booked 1 room), from US flag
27-May-2020 Verified Review, stayed from Mon May 18 to Wed May 20 2020 at a $138.00 average nightly rate.
"Awesome"
Overall Score5.0/ 5
Everything about this place ROCKS! Location is the best! EMERALD is the best, she checked us in and was very informative about the area plus her kindness was exemplary!! Loved it?????.
(Individual traveler, booked 1 room), from US flag
02-May-2019 Verified Review, stayed from Wed May 01 to Fri May 03 2019 at a $114.24 average nightly rate.

Summary of Verified Reviews

88
Excellent

Summary of 1,041 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 88/100 based on reviews from all travelers.

Very good romantic hotel. Fantastic service. Great location. Awesome vibe.

Location

92/100
231 reviews

Great location with good parking availability. Central location with great sightseeing, dining out and shopping.

Amenities

81/100
83 reviews

Great buildings and decent entrance area.

Service

78/100
238 reviews

Reception friendly and relatively professional, with great restaurant service. Housekeeping and management are lacking. The bar needs better service.

Wellness Area

77/100
44 reviews

Great wellness & sports facilities.

Cleanliness

74/100
168 reviews

Clean hotel facilities. Cleanliness is lacking in rooms and bathrooms.

Vibe

70/100
34 reviews

Excellent vibe and pretty inviting atmosphere. Entrance area is ok. Relatively modern hotel. Nice for romantic trips. Awesome for families.

Room

69/100
276 reviews

Rooms are clean, with OK views but lacking in maintenance. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Beds and balcony are alright. Shower can be a problem.

Bar

60/100
12 reviews

Standard bar. The bar needs better service.

Breakfast

57/100
102 reviews

Breakfast is decent but expensive.

Value

48/100
78 reviews

Value for money could be better. High priced breakfast.

WiFi

43/100
8 reviews

Wifi quality could be improved.

Rated 82/100 based on reviews from families.

Great shopping. Wonderful sightseeing.

Location

93/100
48 reviews

Great location. Good shopping and sightseeing.

Amenities

81/100
17 reviews

Nice building.

Wellness Area

78/100
9 reviews

Great wellness & sports facilities.

Cleanliness

77/100
37 reviews

Clean hotel facilities. Room cleanliness is acceptable.

Service

77/100
47 reviews

Friendly service, but housekeeping was less impressive.

Pool

63/100
13 reviews

Ordinary pool.

Room

59/100
43 reviews

Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms.

Breakfast

57/100
20 reviews

Breakfast is decent but expensive.

Value

43/100
16 reviews

Value for money could be better. High priced breakfast.

Rated 82/100 based on reviews from couples.

Good restaurants & bars in the area. Nice building.

Location

92/100
42 reviews

Great location, near nice bars and restaurants. Accessible parking.

Amenities

82/100
15 reviews

Nice building.

Service

80/100
38 reviews

Friendly service.

Cleanliness

68/100
24 reviews

Room cleanliness is acceptable.

Room

64/100
56 reviews

Rooms and beds are adequate. Poor maintenance in rooms and bathrooms. Balcony could be nicer.

Breakfast

57/100
22 reviews

Breakfast is decent but expensive.

Comfort

54/100
27 reviews

Mediocre comfort, room sizes and beds.

Value

48/100
14 reviews

Value for money could be better. High priced breakfast.

Rated 81/100 based on reviews from all travelers.

Very good romantic hotel. Fantastic service. Great location. Awesome vibe.

Location

92/100
230 reviews

Great location with good parking availability. Central location with great sightseeing, dining out and shopping.

Amenities

81/100
83 reviews

Great buildings and decent entrance area.

Service

78/100
238 reviews

Reception friendly and relatively professional, with great restaurant service. Housekeeping and management are lacking. The bar needs better service.

Wellness Area

77/100
44 reviews

Great wellness & sports facilities.

Cleanliness

75/100
167 reviews

Clean hotel facilities. Cleanliness is lacking in rooms and bathrooms.

Vibe

70/100
34 reviews

Excellent vibe and pretty inviting atmosphere. Entrance area is ok. Relatively modern hotel.

Room

69/100
275 reviews

Rooms are clean, with OK views but lacking in maintenance. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Beds and balcony are alright. Shower can be a problem.

Bar

60/100
12 reviews

Standard bar. The bar needs better service.

Breakfast

57/100
101 reviews

Breakfast is decent but expensive.

Value

50/100
77 reviews

Value for money could be better. High priced breakfast.

WiFi

43/100
8 reviews

Wifi quality could be improved.

Rated 81/100 based on reviews from families.

Great shopping. Wonderful sightseeing.

Location

93/100
48 reviews

Great location. Good shopping and sightseeing.

Amenities

81/100
17 reviews

Nice building.

Wellness Area

78/100
9 reviews

Great wellness & sports facilities.

Cleanliness

77/100
37 reviews

Clean hotel facilities. Room cleanliness is acceptable.

Service

77/100
47 reviews

Friendly service, but housekeeping was less impressive.

Pool

63/100
13 reviews

Ordinary pool.

Room

59/100
43 reviews

Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms.

Breakfast

57/100
20 reviews

Breakfast is decent but expensive.

Value

43/100
16 reviews

Value for money could be better. High priced breakfast.

Rated 82/100 based on reviews from couples.

Good restaurants & bars in the area. Nice building.

Location

92/100
41 reviews

Great location, near nice bars and restaurants. Accessible parking.

Amenities

82/100
15 reviews

Nice building.

Service

80/100
38 reviews

Friendly service.

Cleanliness

69/100
23 reviews

Room cleanliness is acceptable.

Room

64/100
55 reviews

Rooms and beds are adequate. Poor maintenance in rooms and bathrooms. Balcony could be nicer.

Breakfast

58/100
21 reviews

Breakfast is decent but expensive.

Comfort

54/100
27 reviews

Mediocre comfort, room sizes and beds.

Value

49/100
13 reviews

Value for money could be better. High priced breakfast.

Review Semantics by TrustYou

Property Description

A stay at Hilton Garden Inn Gatlinburg places you in the heart of Gatlinburg, within a 10-minute walk of Gatlinburg SkyLift Park and Great Smoky Mountains National Park. This hotel is 0.6 mi (0.9 km) from Ripley's Aquarium of the Smokies and 0.6 mi (0.9 km) from Gatlinburg Convention Center.

Grab a bite to eat at Garden Grille, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Make yourself at home in one of the 118 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless Internet access is complimentary, while 49-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ober Gatlinburg Aerial Tramway - 0.4 km / 0.2 mi
Ripley's Believe It Or Not Museum - 0.4 km / 0.3 mi
Smoky Mountain Brewery - 0.5 km / 0.3 mi
Gatlinburg SkyLift Park - 0.5 km / 0.3 mi
Ripley's Haunted Adventure - 0.5 km / 0.3 mi
Star Cars Museum - 0.5 km / 0.3 mi
Ole Smoky Moonshine Distillery - 0.5 km / 0.3 mi
Gatlinburg Space Needle - 0.5 km / 0.3 mi
Hollywood Star Cars Museum - 0.5 km / 0.3 mi
Mysterious Mansion - 0.6 km / 0.4 mi
Gatlinburg Ziplines - 0.6 km / 0.4 mi
Great Smoky Mountains National Park - 0.6 km / 0.4 mi
Fort Fun - 0.7 km / 0.4 mi
Ripley's Aquarium of the Smokies - 0.9 km / 0.6 mi
Guinness World Records Museum - 0.9 km / 0.6 mi

The preferred airport for Hilton Garden Inn Gatlinburg is McGhee Tyson Airport (TYS) - 68.2 km / 42.4 mi

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Gatlinburg? This hotel has 1196 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless Internet access, wedding services, and a fireplace in the lobby. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Number of meeting rooms - 1
  • Conference space size (meters) - 111
  • Swimming pool
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of spa tubs - 1
  • Braille or raised signage
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Accessible bathroom
  • Fireplace in lobby
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Handrails in stairways
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Wheelchair accessible (may have limitations)
  • Number of buildings/towers - 1
  • Year Built - 2009
  • Total number of rooms - 118
  • Number of floors - 5
  • LGBTQ friendly
  • Express check-in
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Internet access in public areas - high speed
  • Free newspapers in lobby
  • Wedding services
  • Area shuttle (surcharge)
  • Luggage storage
  • Express check-out
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Free self parking
  • Conference space
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 1196

Airport & Shuttle Information

Teo airports service the Gatlinburg area; Gatlinburg Airport which does not allow commercial landing but private only as of now, and most popular McGhee/ Tyson (TYS) in Knoxville, TN. @ 1.5 hrs away. Transportation to and from runs @ 100-150 per ride.

Local Shuttle Info: No shuttle service available

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Only dogs and cats are allowed

Pets allowed

no pets allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 12.00 for adults, USD 7.00 and USD 9.00 for children (approximately)
  • Pet fee: USD 150 per pet, per stay
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property confirms they are implementing enhanced cleaning measures

About Hilton Garden Inn

  • Spacious meeting rooms with onsite catering services and audiovisual equipment available
  • 24 Hour Business Center and Free Wi-Fi
  • Plus Hypoallergenic Pillows
  • Convenient Pavilion Mart open 24/7 offering late night snack, beverages, and more
  • Onsite Dining with Lunch and Dinner offered in most locations
  • Full Cooked-to-Order Breakfast

The Hilton Garden Inn highlights above are subject to change without notice.

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Testimonials:

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"I tell everyone that this is how I found this great hotel, and how easy it was, and for anyone planning to organize a group event, no matter what the size - your site is a must." S.V. - Ottawa, ON

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