Gatlinburg River Inn

324 Hemlock Street, Gatlinburg, TN 37738 US
View Map Reservations: +1-800-760-7718
2.0 Star Property Near Ripley's Aquarium of the Smokies
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Average
3.0/5

Based on 1522 guest reviews

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  • Swimming pool
  • Free WiFi
  • Free newspapers in lobby
  • Free continental breakfast
  • Free breakfast
  • Outdoor seasonal pool
  • Smoke-free property
  • Children's pool
  • Free self parking
Select Your Room:
12/04/2022 - 12/05/2022
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Gatlinburg River Inn

Below are the verified reviews from guests that we have booked recently:
"Nicely remodeled rooms with great river view!"
Overall Score4.0/ 5
Nicely remodeled rooms with great view of the river, staff was friendly. Will come back.
(Individual traveler, booked 1 room), from US flag
20-Sep-2022 Verified Review, stayed from Thu Sep 15 to Fri Sep 16 2022 at a $91.99 average nightly rate.
"Clean rooms and property. Nice breakfast."
Overall Score4.0/ 5
Very clean rooms, nice breakfast, would stay again.
(Individual traveler, booked 1 room), from US flag
10-Aug-2022 Verified Review, stayed from Sun Aug 07 to Thu Aug 11 2022 at a $112.74 average nightly rate.
"Clean room. Comfortable beds. Great breakfast."
Overall Score4.0/ 5
Clean room. Comfortable beds. Great breakfast. Very good. Enjoyed stay. Would stay again.
(Individual traveler, booked 1 room), from US flag
17-Jun-2022 Verified Review, stayed from Thu Jun 16 to Fri Jun 17 2022 at a $149.99 average nightly rate.
"We had to cancel due to weather conditions. I called and canceled the day before check in and was st"
Overall Score1.0/ 5
I think my money should be refunded due to conditions out of my control and canceling more than 24 hours prior to check in.
(Individual traveler, booked 1 room), from US flag
26-Jan-2021 Verified Review, stayed from Fri Jan 08 to Sun Jan 10 2021 at a $118.99 average nightly rate.
"Amazing"
Overall Score4.0/ 5
Im going back it?s was clean.
(Individual traveler, booked 1 room), from US flag
13-Dec-2020 Verified Review, stayed from Wed Dec 09 to Sat Dec 12 2020 at a $94.32 average nightly rate.
"Floors"
Overall Score3.0/ 5
Floors were dirty.
(Individual traveler, booked 1 room), from US flag
26-Jun-2019 Verified Review, stayed from Thu Jun 20 to Sun Jun 23 2019 at a $157.33 average nightly rate.
"Clean"
Overall Score4.0/ 5
Breakfast was not what I thought it would be disappointed.
(Individual traveler, booked 1 room), from US flag
17-Jun-2019 Verified Review, stayed from Sun Jun 09 to Sat Jun 15 2019 at a $109.89 average nightly rate.
"Clean"
Overall Score4.0/ 5
Breakfast was not what I thought it would be disappointed.
(Individual traveler, booked 1 room), from US flag
17-Jun-2019 Verified Review, stayed from Sun Jun 09 to Sat Jun 15 2019 at a $109.89 average nightly rate.
"Fine"
Overall Score4.0/ 5
The hotel itself was fine. It was clean and the staff was very courteous. My only complaint is that I was trying to find a location close to the center of the Gatlinburg strip to be within walking distance of everything. I ask the clerk for the location of this hotel and all she could tell me was that is was close to the Aquarium. I thought that would be fine.That would put us on the edge of the strip. However, I did not think this hotel was close to the aquarium. That was a bad comparison. Red light one would have been a better choice. It was not within walking distance for me with my mother. We had to drive and find parking and that was not my intention. The clerks need to have a better knowledge of the location of the hotels when asked.
(Individual traveler, booked 1 room), from US flag
20-Jan-2014 Verified Review

Summary of Verified Reviews

Rated 80/100 based on reviews from all travelers.

Good family hotel. Close to the city center with easily acessible parking.

Location

89/100
408 reviews

Great location. Centrally located, near restaurants, bars, and shopping. So-so car access and parking.

Service

74/100
307 reviews

Reception is typical, although management is stand-out and service is friendly. Housekeeping is not great, and guests complain about service professionalism. Recreation staff is nice. Hotel security can be an issue. Room service could have been improved.

Room

62/100
699 reviews

Balconies are great with lovely views and room size is OK. Poorly-maintained rooms with low rated beds, furniture, and TVs. Outdated rooms with complaints about minibars, A/C, and cleanliness. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Breakfast

57/100
191 reviews

Breakfast is average.

Comfort

46/100
287 reviews

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

Cleanliness

43/100
381 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Food

34/100
33 reviews

Poorly rated food, particularly desserts.

Wellness Area

32/100
44 reviews

Wellness & sports facilities could use better cleaning.

WiFi

29/100
21 reviews

Wifi quality could be improved.

Rated 78/100 based on reviews from couples.

Location is great. Great service.

Location

85/100
155 reviews

Great location. Near city centre with great sightseeing and nearby restaurants. Accessible by car, but parking is a hassle.

Service

82/100
88 reviews

Fantastic service. Reception is OK but housekeeping is substandard.

Room

64/100
231 reviews

Rooms are okay but insufficiently maintained. Complaints about the furniture, TVs, A/C, and beds. Great balconies with pleasant views. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Breakfast

60/100
75 reviews

Breakfast is average.

Cleanliness

55/100
107 reviews

Cleanliness is lacking in rooms and bathrooms. Hotel facilities could use a good clean.

Food

33/100
10 reviews

Food could be better.

Wellness Area

31/100
18 reviews

Wellness & sports facilities could be improved.

WiFi

11/100
5 reviews

Wifi quality could be improved.

Rated 76/100 based on reviews from families.

Good management. Great view.

Location

91/100
130 reviews

Great location with good parking availability. Near city centre with great sightseeing and nearby restaurants.

Service

72/100
104 reviews

Friendly service, but housekeeping was less impressive.

Room

62/100
233 reviews

Average rooms, poorly cleaned and maintained. Guests complain about beds, furnishing, and bathrooms. Great balconies with pleasant views. Guests don't like the TVs, minibars, or A/C in the small rooms. Shower can be a problem.

Breakfast

56/100
69 reviews

Affordable, fairly tasty breakfasts.

Comfort

46/100
81 reviews

Small rooms, lacking comfort, with subpar beds and A/C. Noise level is acceptable.

Food

35/100
18 reviews

Food could be better.

Cleanliness

33/100
140 reviews

Unclean rooms and pool area. Hotel facilities could use a good clean.

Wellness Area

29/100
16 reviews

Wellness & sports facilities could be improved.

WiFi

23/100
11 reviews

Wifi quality could be improved.

Rated 79/100 based on reviews from solo travelers.

Nice balcony. Great location.

Location

89/100
7 reviews

Great location.

Service

77/100
7 reviews

Fantastic service.

Room

64/100
13 reviews

Typical rooms, but substandard beds. Nice balcony.

Breakfast

60/100
6 reviews

Breakfast is average.

Cleanliness

52/100
5 reviews

Quite clean.

Comfort

51/100
7 reviews

Average comfort, but beds are not great.

Rated 75/100 based on reviews from business travelers.

Fantastic service.

Room

49/100
6 reviews

Room needs to be improved.

Rated 75/100 based on reviews from all travelers.

Good family hotel. Close to the city center with easily acessible parking.

Location

88/100
398 reviews

Great location. Centrally located, near restaurants, bars, and shopping. So-so car access and parking.

Service

74/100
300 reviews

Reception is typical, although management is stand-out and service is friendly. Housekeeping is not great, and guests complain about service professionalism. Recreation staff is nice. Hotel security can be an issue. Room service could have been improved.

Room

62/100
691 reviews

Balconies are great with lovely views and room size is OK. Poorly-maintained rooms with low rated beds, furniture, and TVs. Outdated rooms with complaints about minibars, A/C, and cleanliness. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Breakfast

57/100
181 reviews

Breakfast is average.

Comfort

46/100
284 reviews

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

Cleanliness

44/100
373 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Food

36/100
31 reviews

Poorly rated food, particularly desserts.

Wellness Area

32/100
44 reviews

Wellness & sports facilities could use better cleaning.

WiFi

29/100
20 reviews

Wifi quality could be improved.

Rated 74/100 based on reviews from families.

Good management.

Location

91/100
125 reviews

Great location with good parking availability. Near city centre with great sightseeing and nearby restaurants.

Service

71/100
101 reviews

Friendly service, but housekeeping was less impressive.

Room

62/100
228 reviews

Average rooms, poorly cleaned and maintained. Guests complain about beds, furnishing, and bathrooms. Great balconies with pleasant views. Guests don't like the TVs, minibars, or A/C in the small rooms. Shower can be a problem.

Breakfast

57/100
64 reviews

Affordable, fairly tasty breakfasts.

Comfort

46/100
79 reviews

Small rooms, lacking comfort, with subpar beds and A/C. Noise level is acceptable.

Food

36/100
16 reviews

Food could be better.

Cleanliness

33/100
132 reviews

Unclean rooms and pool area. Hotel facilities could use a good clean.

Wellness Area

29/100
16 reviews

Wellness & sports facilities could be improved.

WiFi

23/100
11 reviews

Wifi quality could be improved.

Rated 78/100 based on reviews from couples.

Location is great. Great service.

Location

85/100
152 reviews

Great location. Near city centre with great sightseeing and nearby restaurants. Accessible by car, but parking is a hassle.

Service

83/100
86 reviews

Fantastic service. Reception is OK but housekeeping is substandard.

Room

64/100
228 reviews

Rooms are okay but insufficiently maintained. Complaints about the furniture, TVs, A/C, and beds. Great balconies with pleasant views. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Breakfast

59/100
71 reviews

Breakfast is average.

Cleanliness

55/100
107 reviews

Cleanliness is lacking in rooms and bathrooms. Hotel facilities could use a good clean.

Food

33/100
10 reviews

Food could be better.

Wellness Area

31/100
18 reviews

Wellness & sports facilities could be improved.

Rated 82/100 based on reviews from solo travelers.

Nice balcony. Great location.

Location

89/100
7 reviews

Great location.

Service

77/100
7 reviews

Fantastic service.

Room

64/100
13 reviews

Typical rooms, but substandard beds. Nice balcony.

Breakfast

60/100
6 reviews

Breakfast is average.

Cleanliness

52/100
5 reviews

Quite clean.

Comfort

51/100
7 reviews

Average comfort, but beds are not great.

Rated 76/100 based on reviews from all travelers.

Good family hotel. Close to the city center with easily acessible parking.

Location

90/100
7 reviews

Great location.

Service

77/100
5 reviews

Fantastic service.

Breakfast

56/100
7 reviews

Breakfast is average.

Room

55/100
6 reviews

Room is all right.

Cleanliness

42/100
8 reviews

Could use a good cleaning.

Rated 76/100 based on reviews from families.

Fantastic service. Great location.

Location

90/100
5 reviews

Great location.

Room

55/100
5 reviews

Room is all right.

Breakfast

53/100
5 reviews

Breakfast is average.

Cleanliness

42/100
8 reviews

Could use a good cleaning.

Review Semantics by TrustYou

Property Description

Located in Gatlinburg, Gatlinburg River Inn is on a river, a 2-minute drive from Ripley's Aquarium of the Smokies and 7 minutes from Gatlinburg SkyLift Park. This hotel is 0.9 mi (1.4 km) from Ripley's Believe It Or Not Museum and 0.9 mi (1.5 km) from Gatlinburg Space Needle.

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Make yourself at home in one of the 58 air-conditioned rooms featuring microwaves and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Cooter's Place - 0.6 km / 0.4 mi
Anakeesta - 0.8 km / 0.5 mi
Ripley's Aquarium of the Smokies - 0.9 km / 0.5 mi
Mountain Mall - 0.9 km / 0.6 mi
Ripley's Marvelous Mirror Maze - 1 km / 0.6 mi
Guinness World Records Museum - 1 km / 0.6 mi
Fannie Farkle's Family Fun Parlor - 1.1 km / 0.7 mi
Mysterious Mansion - 1.2 km / 0.8 mi
Gatlinburg SkyLift Park - 1.5 km / 1 mi
Ripley's Believe It Or Not Museum - 1.6 km / 1 mi
Ole Smoky Moonshine Distillery - 1.7 km / 1 mi
Gatlinburg Space Needle - 1.7 km / 1 mi
Hollywood Star Cars Museum - 1.7 km / 1.1 mi
Gatlinburg Ziplines - 1.7 km / 1.1 mi
Ober Gatlinburg Aerial Tramway - 2 km / 1.2 mi

The nearest major airport is McGhee Tyson Airport (TYS) - 70 km / 43.5 mi

Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Don't miss out on recreational opportunities including a spa tub and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, a television in a common area, and a picnic area.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Wheelchair accessible (may have limitations)
  • Vending machine
  • Parking (limited spaces)
  • Outdoor furniture
  • Wheelchair-accessible path to elevator
  • Swimming pool
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Number of spa tubs - 1
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Snowboarding nearby
  • Free continental breakfast
  • Number of buildings/towers - 1
  • Total number of rooms - 58
  • Number of floors - 3
  • Professional property host/manager
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Off-street parking
  • Walkway to water
  • Free breakfast
  • Express check-out
  • Firepit
  • Multilingual staff
  • 24-hour front desk
  • Daily
  • Outdoor seasonal pool
  • Smoke-free property
  • Laundry facilities
  • Children's pool
  • Elevator
  • Free self parking
  • Terrace
  • Pool sun loungers

Airport & Shuttle Information

McGhee Tyson Airport Knoxville, TN 43 miles

Local Shuttle Info: Complimentary trolley shuttle throughout city. Airport shuttle is provided by guest

Breakfast Information

Complimentary hot breakfast featuring eggs, bacon, sausage, made to order waffles, sweet breads, hot and cold cereal, and fresh fruit

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets

Parking Info

Complimentary parking

Internet / WiFI

Complimentary Wi-Fi

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

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