Glenstone Lodge

504 Historic Nature Trl, Gatlinburg, TN 37738 US
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Gatlinburg Convention Center
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Average
3.5/5

Based on 1225 guest reviews

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  • Outdoor pool
  • Free WiFi
  • Free newspapers in lobby
  • Indoor pool
  • Smoke-free property
  • Free self parking
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10/15/2021 - 10/16/2021
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Glenstone Lodge

Below are the verified reviews from guests that we have booked recently:
"Wonderful staff, terrific rooms."
Overall Score5.0/ 5
First stay,at this motel. Will return.
(Individual traveler, booked 1 room), from US flag
06-Jun-2021 Verified Review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a $185.99 average nightly rate.
"Oh Boy."
Overall Score2.0/ 5
Glenstone Lodge is a decent motel, with most rooms having exterior entrances. There was no breakfast, however this was due to apparent renovations that were currently underway. The front desk staff was hit or miss with attitude, most of the time if I had a question, it felt as though I was bothering them and I was not worth their time. These two things I can overlook. The biggest draw back for me was the presence of a hotel staff member monitoring the pool with a six sided mock sheriff's badge, handcuffs and A LOADED GUN. what the actual? Are you trying to tell me if my kid dives in the "no diving" area, you're planning on shooting him? That was completely inexcusable and for that matter, I doubt me or my family will stay at this property again.
(Individual traveler, booked 1 room), from US flag
25-Apr-2021 Verified Review, stayed from Fri Apr 23 to Sun Apr 25 2021 at a $125.99 average nightly rate.
"Outdated"
Overall Score1.0/ 5
Rooms was not properly clean and not one housekeeping cart had the proper cleaning spray. The white comforter on my bed had a blood stain.
(Group coordinator, booked 2 rooms), from US flag
25-Oct-2020 Verified Review, stayed from Wed Oct 21 to Fri Oct 23 2020 at a $97.99 average nightly rate.
"Not Pleased"
Overall Score2.0/ 5
The room was so hot when we arrived and did not finally reach a comfortable temperature until around 1am. There was also used toilet paper in the commode that was a disgusting find. There was no curtains to cover the windows at night to keep the lights out of the room. We could not get a restful nights sleep because of this. The refrigerator was hot upon arrival, as well. It finally cooled to a normal temperature the next day. The bed spread was stained in spots and just made us feel very unclean during the stay. Other than that, the pool seemed good. My children enjoyed playing in it. The hotel itself seemed clean and maintained. But for our overall experience, we just were not completely satisfied.
(Individual traveler, booked 1 room), from US flag
07-Sep-2020 Verified Review, stayed from Fri Sep 04 to Sun Sep 06 2020 at a $160.99 average nightly rate.
"Misrepresented"
Overall Score3.0/ 5
The photos misrepresent this property.
(Individual traveler, booked 1 room), from US flag
13-Aug-2019 Verified Review, stayed from Sat Aug 10 to Sun Aug 11 2019 at a $128.25 average nightly rate.

Summary of Verified Reviews

74
Fair

Summary of 2,751 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 74/100 based on reviews from all travelers.

"Good family hotel. Close to restaurants, bars and the city center. Great pool."

Location

83/100
520 reviews

"Well-located, although unfortunately the parking isn't easy." Centrally located, near restaurants, bars, and shopping.

Pool

78/100
597 reviews

"Great but poorly cleaned pool."

Service

75/100
438 reviews

"Good, relatively professional service and reception." Housekeeping and management are lacking. Hotel security can be an issue. Booking process should be better organized. Room service could have been improved.

Room

52/100
925 reviews

"Decent beds and rooms, great views." Small, insufficiently clean, old rooms and poor minibars. Small rooms and poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Sub-par balconies and lacking A/C. Shower can be a problem.

Cleanliness

51/100
497 reviews

"Moderately clean hotel facilities." Problems with cleanliness in rooms, bathrooms, and pool area.

Vibe

42/100
215 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive. Stylish hotel. Awesome for families.

Comfort

38/100
423 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

WiFi

38/100
23 reviews

"Wifi quality could be improved."

Amenities

33/100
276 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Food

29/100
78 reviews

"Dining experience could be nicer." The menu is okay, with great desserts.

Breakfast

17/100
137 reviews

"Breakfast is reasonably priced, but not exceptional."

Beach

17/100
6 reviews

"Beach is not so nice. No good beach sports."

Rated 73/100 based on reviews from families.

"Great shopping. Great view."

Location

85/100
166 reviews

"Well-located, although unfortunately the parking isn't easy." Centrally located, near restaurants, bars, and shopping.

Pool

79/100
229 reviews

"Great but poorly cleaned pool."

Service

77/100
129 reviews

"Friendly service with great reception but subpar housekeeping."

Cleanliness

49/100
167 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Moderately clean hotel facilities.

Room

48/100
304 reviews

"Poorly maintained rooms with subpar A/C, minibars, and kitchenettes." Lovely view, although rooms are small, old and poorly cleaned. Small rooms and poorly cleaned bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Shower can be a problem.

Comfort

37/100
151 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Amenities

33/100
88 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating. Hotel grounds need more attention.

Vibe

32/100
74 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

Food

25/100
33 reviews

"Food could be better."

WiFi

22/100
10 reviews

"Wifi quality could be improved."

Breakfast

17/100
57 reviews

"Breakfast is reasonably priced, but not exceptional."

Rated 70/100 based on reviews from couples.

"Near city centre."

Location

86/100
84 reviews

"Well-located, although unfortunately the parking isn't easy." Near the city centre and great nearby nightlife.

Pool

76/100
67 reviews

"Great pool."

Service

73/100
49 reviews

"Friendly service and great reception."

Cleanliness

51/100
56 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Room

49/100
133 reviews

"Badly-maintained rooms and balconies with poor A/C and furniture." Small, outdated rooms with okay beds but cleanliness issues. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

38/100
68 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Amenities

34/100
43 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Food

29/100
9 reviews

"Food could be better."

Breakfast

19/100
24 reviews

"Breakfast can be improved."

Rated 69/100 based on reviews from all travelers.

"Good family hotel. Close to restaurants, bars and the city center. Great pool."

Location

83/100
516 reviews

"Well-located, although unfortunately the parking isn't easy." Centrally located, near restaurants, bars, and shopping.

Pool

78/100
596 reviews

"Great but poorly cleaned pool."

Service

75/100
438 reviews

"Good, relatively professional service and reception." Housekeeping and management are lacking. Hotel security can be an issue. Booking process should be better organized. Room service could have been improved.

Room

52/100
918 reviews

"Decent beds and rooms, great views." Small, insufficiently clean, old rooms and poor minibars. Small rooms and poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Sub-par balconies and lacking A/C. Shower can be a problem.

Cleanliness

51/100
492 reviews

"Moderately clean hotel facilities." Problems with cleanliness in rooms, bathrooms, and pool area.

Vibe

42/100
214 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive. Stylish hotel.

Comfort

38/100
422 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

WiFi

38/100
23 reviews

"Wifi quality could be improved."

Amenities

33/100
276 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Food

29/100
78 reviews

"Dining experience could be nicer." The menu is okay, with great desserts.

Breakfast

18/100
136 reviews

"Breakfast is reasonably priced, but not exceptional."

Beach

17/100
6 reviews

"Beach is not so nice. No good beach sports."

Rated 70/100 based on reviews from families.

"Great shopping. Great view."

Location

85/100
163 reviews

"Well-located, although unfortunately the parking isn't easy." Centrally located, near restaurants, bars, and shopping.

Pool

79/100
228 reviews

"Great but poorly cleaned pool."

Service

77/100
129 reviews

"Friendly service with great reception but subpar housekeeping."

Cleanliness

49/100
164 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Moderately clean hotel facilities.

Room

49/100
300 reviews

"Poorly maintained rooms with subpar A/C, minibars, and kitchenettes." Lovely view, although rooms are small, old and poorly cleaned. Small rooms and poorly cleaned bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Shower can be a problem.

Comfort

37/100
151 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Amenities

33/100
88 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating. Hotel grounds need more attention.

Vibe

32/100
73 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

Food

25/100
33 reviews

"Food could be better."

WiFi

22/100
10 reviews

"Wifi quality could be improved."

Breakfast

17/100
56 reviews

"Breakfast is reasonably priced, but not exceptional."

Rated 68/100 based on reviews from couples.

"Near city centre."

Location

86/100
84 reviews

"Well-located, although unfortunately the parking isn't easy." Near the city centre and great nearby nightlife.

Pool

76/100
67 reviews

"Great pool."

Service

73/100
49 reviews

"Friendly service and great reception."

Cleanliness

51/100
54 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Room

50/100
131 reviews

"Badly-maintained rooms and balconies with poor A/C and furniture." Small, outdated rooms with okay beds but cleanliness issues. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

38/100
68 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Amenities

34/100
43 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Food

29/100
9 reviews

"Food could be better."

Breakfast

19/100
24 reviews

"Breakfast can be improved."

Rated 81/100 based on reviews from all travelers.

"Good family hotel. Close to restaurants, bars and the city center. Great pool."

Room

41/100
6 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

A stay at Glenstone Lodge places you in the heart of Gatlinburg, steps from Gatlinburg Convention Center and 7 minutes by foot from Arcadia. This hotel is 0.4 mi (0.6 km) from Gatlinburg Space Needle and 0.4 mi (0.7 km) from Gatlinburg Ziplines.

Make yourself at home in one of the 216 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Gatlinburg Convention Center - 0.2 km / 0.1 mi
Arcadia - 0.6 km / 0.4 mi
Gatlinburg Space Needle - 0.6 km / 0.4 mi
Gatlinburg Ziplines - 0.7 km / 0.4 mi
Ole Smoky Moonshine Distillery - 0.7 km / 0.4 mi
Hollywood Star Cars Museum - 0.7 km / 0.4 mi
Ripley's Believe It Or Not Museum - 0.7 km / 0.4 mi
Gatlinburg SkyLift Park - 0.8 km / 0.5 mi
Mynatt Park - 0.8 km / 0.5 mi
Ripley's Haunted Adventure - 0.8 km / 0.5 mi
Christ in the Smokies Museum and Gardens - 0.9 km / 0.5 mi
World of Illusions - 1 km / 0.6 mi
Ober Gatlinburg Aerial Tramway - 1 km / 0.6 mi
Mysterious Mansion - 1.1 km / 0.7 mi
Smoky Mountain Brewery - 1.1 km / 0.7 mi

The preferred airport for Glenstone Lodge is Alcoa - Knoxville Airport (TYS) - 72.1 km / 44.8 mi

Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Take advantage of recreation opportunities including an outdoor pool and an indoor pool. This hotel also features complimentary wireless Internet access, wedding services, and a picnic area.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Outdoor pool
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Express check-in
  • Meeting rooms
  • Free WiFi
  • Braille or raised signage
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Wedding services
  • Accessible bathroom
  • Indoor pool
  • Total number of rooms - 216
  • Number of floors - 5
    • Luggage storage
    • Express check-out
    • 24-hour front desk
    • Barbecue grill(s)
    • Safe-deposit box at front desk
    • Smoke-free property
    • Hiking/biking trails nearby
    • Elevator
    • Free self parking
    • Conference space
    • Computer station
    • Terrace
    • 24-hour business center

    Airport & Shuttle Information

    McGhee Tyson AirportKnoxville, TNA Short 45 minute driveShuttle service can be arranged by hotel

    Local Shuttle Info: Trolley stop located directly in front of the hotel and runs every 20 minutes from 7:30 am - 11:00 pm daily in the summer and daily from 8:00 am -6:00 pm winter hours.

    Breakfast Information

    Full Breakfast buffet offered from 7am to 11am, cost $7.95/person.

    Pet Friendly?

    Service animals complying with ADA Title lll regulations are allowed.

    Pets not allowed

    Service dogs are allowed, we do not accept emotional support animals.

    Parking Info

    Free parking for our guests.

    Internet / WiFI

    Free Wi-Fi offered to our guests.

    Cleaning Policies

    Property is cleaned with disinfectant

    Protective clothing is available to guests

    Masks are available to guests

    Gloves are available to guests

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Staff temperature checks are conducted regularly

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Property confirms they are implementing enhanced cleaning measures

    Seasonality of Hotel Rates at Glenstone Lodge

    Rate fluctuations of Glenstone Lodge

    The chart above shows seasonality of prices for both group/meeting quotes and the best individual traveler rates our rate checker could find at the time the group bid was entered. The most competitive group deal shown is 33.7% in May 2019 and the highest average individual rate is $292 in the month of August 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Glenstone Lodge in a month when rates are lower.

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