Glenstone Lodge

504 Historic Nature Trl, Gatlinburg, TN 37738 US
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Ripley's Aquarium of the Smokies
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Average
3.0/5

Based on 2856 guest reviews

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  • Free WiFi
  • Number of outdoor pools - 1
  • Number of indoor pools - 1
  • Free newspapers in lobby
  • Breakfast available (surcharge)
  • Smoke-free property
  • Free self parking
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12/04/2022 - 12/05/2022
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Glenstone Lodge

Below are the verified reviews from guests that we have booked recently:
"Exactly what you should expect."
Overall Score4.0/ 5
Not the best and definitely not the worst. It is exactly what I expected.
(Individual traveler, booked 1 room), from US flag
17-Jul-2022 Verified Review, stayed from Sat Jul 16 to Mon Jul 18 2022 at a $153.99 average nightly rate.
"Great Experience"
Overall Score5.0/ 5
Clean, fun for the kids, close to everything! Great price!
(Individual traveler, booked 1 room), from US flag
07-Jun-2022 Verified Review, stayed from Fri Jun 03 to Sun Jun 05 2022 at a $164.99 average nightly rate.
"Hotel was very nice."
Overall Score4.0/ 5
The hotel overall was nice. Beds were comfortable. Pool areas inside and outside were extremely nice.
(Individual traveler, booked 1 room), from US flag
23-May-2022 Verified Review, stayed from Fri May 20 to Sat May 21 2022 at a $129.98 average nightly rate.
"Clean Rooms!"
Overall Score5.0/ 5
Clean rooms; very well satisfied.
(Individual traveler, booked 1 room), from US flag
16-Mar-2022 Verified Review, stayed from Tue Mar 15 to Thu Mar 17 2022 at a $141.99 average nightly rate.
"It?s was terrible the fake cop/ security was very disrespectful."
Overall Score3.0/ 5
I will not come back to the property because of the racist security/fake cop. He said my black associates and I were loud and the lobby closed at 11 and had to leave. But then the next day a whole other organization (white)was in the lobby loud and it was around 12 and not one time did he come out to address them about being loud or told them to leave because the lobby closes at 11.
(Individual traveler, booked 1 room), from US flag
01-Mar-2022 Verified Review, stayed from Fri Feb 25 to Sun Feb 27 2022 at a $101.99 average nightly rate.
"Friendly staff and great location."
Overall Score3.0/ 5
This is an average lodge with unexpected surprises (indoor pool). Friendly staff. Perfect location to get to our football tournament without any traffic. Great walking distance to the strip.
(Individual traveler, booked 1 room), from US flag
03-Dec-2021 Verified Review, stayed from Fri Nov 19 to Mon Nov 22 2021 at a $154.99 average nightly rate.
Response from Management on 08-Dec-2021:
Hi, Ravyn, Thank you for the great review. We are happy that we met your expectations and that you all enjoyed our pool and ideal location to Rocky Top Sportsworld and downtown. We work hard to make our guests happy and we appreciate your feedback! So many people forget to mention on social media when they are happy with a property and have positive feedback to share. We?d be so grateful if you would review us on TripAdvisor: It?s the world?s largest travel site helping millions of visitors every month plan the perfect trip.Our guests often tell us how helpful it is to read past guests' reviews from Trip Advisor before booking their own visits. We hope you'll choose Glenstone Lodge again the next time you're in Gatlinburg. Thanks again.
"Mildew carpet matteress worn out."
Overall Score3.0/ 5
Same as above, carpet damp,.
(Individual traveler, booked 1 room), from US flag
27-Oct-2021 Verified Review, stayed from Mon Oct 25 to Wed Oct 27 2021 at a $136.99 average nightly rate.
"Wonderful staff, terrific rooms."
Overall Score5.0/ 5
First stay,at this motel. Will return.
(Individual traveler, booked 1 room), from US flag
06-Jun-2021 Verified Review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a $185.99 average nightly rate.
"Oh Boy."
Overall Score2.0/ 5
Glenstone Lodge is a decent motel, with most rooms having exterior entrances. There was no breakfast, however this was due to apparent renovations that were currently underway. The front desk staff was hit or miss with attitude, most of the time if I had a question, it felt as though I was bothering them and I was not worth their time. These two things I can overlook. The biggest draw back for me was the presence of a hotel staff member monitoring the pool with a six sided mock sheriff's badge, handcuffs and A LOADED GUN. what the actual? Are you trying to tell me if my kid dives in the "no diving" area, you're planning on shooting him? That was completely inexcusable and for that matter, I doubt me or my family will stay at this property again.
(Individual traveler, booked 1 room), from US flag
25-Apr-2021 Verified Review, stayed from Fri Apr 23 to Sun Apr 25 2021 at a $125.99 average nightly rate.
"Outdated"
Overall Score1.0/ 5
Rooms was not properly clean and not one housekeeping cart had the proper cleaning spray. The white comforter on my bed had a blood stain.
(Group coordinator, booked 2 rooms), from US flag
25-Oct-2020 Verified Review, stayed from Wed Oct 21 to Fri Oct 23 2020 at a $97.99 average nightly rate.
"Not Pleased"
Overall Score2.0/ 5
The room was so hot when we arrived and did not finally reach a comfortable temperature until around 1am. There was also used toilet paper in the commode that was a disgusting find. There was no curtains to cover the windows at night to keep the lights out of the room. We could not get a restful nights sleep because of this. The refrigerator was hot upon arrival, as well. It finally cooled to a normal temperature the next day. The bed spread was stained in spots and just made us feel very unclean during the stay. Other than that, the pool seemed good. My children enjoyed playing in it. The hotel itself seemed clean and maintained. But for our overall experience, we just were not completely satisfied.
(Individual traveler, booked 1 room), from US flag
07-Sep-2020 Verified Review, stayed from Fri Sep 04 to Sun Sep 06 2020 at a $160.99 average nightly rate.
"Misrepresented"
Overall Score3.0/ 5
The photos misrepresent this property.
(Individual traveler, booked 1 room), from US flag
13-Aug-2019 Verified Review, stayed from Sat Aug 10 to Sun Aug 11 2019 at a $128.25 average nightly rate.

Summary of Verified Reviews

80
Very Good

Summary of 2,683 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 80/100 based on reviews from all travelers.

Good family hotel. Close to restaurants, bars and the city center. Great pool.

Location

82/100
541 reviews

Great location. Easy car access but inadequate parking. Shopping, restaurants and bars in the area are great. Close to business sites.

Service

79/100
503 reviews

Friendly, somewhat professional service with great reception but complaints about management. Booking process should be better organized. Hotel security can be an issue.

Pool

77/100
611 reviews

Great but poorly cleaned pool.

Cleanliness

54/100
515 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Moderately clean hotel facilities.

Room

54/100
946 reviews

Rooms are clean, with OK views but lacking in maintenance. Small rooms and poorly cleaned bathrooms. Beds and balcony are alright. Old, cramped rooms with poor minibars. People dislike the TVs, A/C, and furniture. Shower can be a problem.

WiFi

54/100
20 reviews

Regular internet service. Wifi quality could be improved.

Comfort

41/100
432 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Food

24/100
73 reviews

Dining experience could be nicer. The menu is okay, with great desserts.

Beach

20/100
5 reviews

Beach is not so nice. No good beach sports.

Breakfast

15/100
140 reviews

Breakfast is reasonably priced, but not exceptional.

Rated 76/100 based on reviews from families.

Great pool. Great reception.

Service

82/100
151 reviews

Friendly service and great reception.

Location

80/100
169 reviews

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

Pool

77/100
244 reviews

Great but poorly cleaned pool.

WiFi

51/100
9 reviews

Regular internet service. Wifi quality could be improved.

Cleanliness

49/100
171 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Moderately clean hotel facilities.

Room

49/100
310 reviews

Rooms have maintenance, size, and updating issues, with poor minibars. Small rooms and poorly cleaned bathrooms. Rooms with some cleanliness issues, and low rated TVs, A/C, and furnishing. View and beds are acceptable. Shower can be a problem. Adequate balcony.

Comfort

41/100
148 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Food

23/100
31 reviews

Food could be better.

Breakfast

15/100
60 reviews

Breakfast is reasonably priced, but not exceptional.

Rated 74/100 based on reviews from couples.

Beautiful architecture. Stylish hotel.

Location

84/100
91 reviews

Well-located, although unfortunately the parking isn't easy. Near the city centre and great nearby nightlife.

Service

82/100
58 reviews

Friendly service with great reception but subpar housekeeping.

Pool

75/100
62 reviews

Great pool.

Cleanliness

58/100
51 reviews

Moderately clean hotel facilities. Bathroom needs cleaning.

Room

49/100
122 reviews

Old, poorly maintained, small rooms, but nice beds. Small rooms and poorly cleaned bathrooms. Substandard furniture with poor A/C, TV's and balconies. Shower can be a problem.

Vibe

48/100
28 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is ok. Stylish hotel.

Amenities

47/100
47 reviews

Uninspiring buildings and a so-so entrance area. Elevator in need of updating.

Comfort

38/100
68 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Food

23/100
6 reviews

Food could be better.

Breakfast

15/100
27 reviews

Breakfast can be improved.

Rated 73/100 based on reviews from all travelers.

Good family hotel. Close to restaurants, bars and the city center. Great pool.

Location

82/100
537 reviews

Great location. Easy car access but inadequate parking. Shopping, restaurants and bars in the area are great. Close to business sites.

Service

79/100
501 reviews

Friendly, somewhat professional service with great reception but complaints about management. Booking process should be better organized. Hotel security can be an issue.

Pool

77/100
607 reviews

Great but poorly cleaned pool.

Cleanliness

54/100
511 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Moderately clean hotel facilities.

Room

54/100
941 reviews

Rooms are clean, with OK views but lacking in maintenance. Small rooms and poorly cleaned bathrooms. Beds and balcony are alright. Old, cramped rooms with poor minibars. People dislike the TVs, A/C, and furniture. Shower can be a problem.

WiFi

54/100
20 reviews

Regular internet service. Wifi quality could be improved.

Comfort

41/100
430 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Food

24/100
73 reviews

Dining experience could be nicer. The menu is okay, with great desserts.

Beach

20/100
5 reviews

Beach is not so nice. No good beach sports.

Breakfast

15/100
138 reviews

Breakfast is reasonably priced, but not exceptional.

Rated 74/100 based on reviews from families.

Great service. Location is great.

Service

82/100
150 reviews

Friendly service and great reception.

Location

80/100
167 reviews

Well-located, although unfortunately the parking isn't easy. Near city centre with great sightseeing and nearby restaurants.

Pool

78/100
242 reviews

Great but poorly cleaned pool.

WiFi

51/100
9 reviews

Regular internet service. Wifi quality could be improved.

Cleanliness

49/100
170 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Moderately clean hotel facilities.

Room

49/100
308 reviews

Rooms have maintenance, size, and updating issues, with poor minibars. Small rooms and poorly cleaned bathrooms. Rooms with some cleanliness issues, and low rated TVs, A/C, and furnishing. View and beds are acceptable. Shower can be a problem. Adequate balcony.

Comfort

41/100
147 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Food

23/100
31 reviews

Food could be better.

Breakfast

15/100
59 reviews

Breakfast is reasonably priced, but not exceptional.

Rated 72/100 based on reviews from couples.

Beautiful architecture. Great shopping.

Location

84/100
91 reviews

Well-located, although unfortunately the parking isn't easy. Near the city centre and great nearby nightlife.

Service

82/100
58 reviews

Friendly service with great reception but subpar housekeeping.

Pool

75/100
62 reviews

Great pool.

Cleanliness

58/100
50 reviews

Moderately clean hotel facilities. Bathroom needs cleaning.

Room

49/100
121 reviews

Old, poorly maintained, small rooms, but nice beds. Small rooms and poorly cleaned bathrooms. Substandard furniture with poor A/C, TV's and balconies. Shower can be a problem.

Vibe

48/100
28 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is ok. Stylish hotel.

Amenities

47/100
47 reviews

Uninspiring buildings and a so-so entrance area. Elevator in need of updating.

Comfort

38/100
68 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Food

23/100
6 reviews

Food could be better.

Breakfast

15/100
27 reviews

Breakfast can be improved.

Rated 81/100 based on reviews from all travelers.

Good family hotel. Close to restaurants, bars and the city center. Great pool.
Review Semantics by TrustYou

Property Description

With a stay at Glenstone Lodge, you'll be centrally located in Gatlinburg, within a 5-minute drive of Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies. This hotel is 11.7 mi (18.9 km) from Dollywood and 2.6 mi (4.1 km) from Great Smoky Mountains National Park Headquarters.

Make yourself at home in one of the 216 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Gatlinburg Convention Center - 0.2 km / 0.1 mi
Arcadia - 0.6 km / 0.4 mi
Gatlinburg Space Needle - 0.6 km / 0.4 mi
Gatlinburg Ziplines - 0.7 km / 0.4 mi
Ole Smoky Moonshine Distillery - 0.7 km / 0.4 mi
Hollywood Star Cars Museum - 0.7 km / 0.4 mi
Ripley's Believe It Or Not Museum - 0.7 km / 0.4 mi
Gatlinburg SkyLift Park - 0.8 km / 0.5 mi
Ober Gatlinburg Aerial Tramway - 1 km / 0.6 mi
Fannie Farkle's Family Fun Parlor - 1 km / 0.6 mi
Mysterious Mansion - 1.1 km / 0.7 mi
Smoky Mountain Brewery - 1.1 km / 0.7 mi
Guinness World Records Museum - 1.1 km / 0.7 mi
Ripley's Marvelous Mirror Maze - 1.1 km / 0.7 mi
Mountain Mall - 1.2 km / 0.7 mi

The preferred airport for Glenstone Lodge is McGhee Tyson Airport (TYS) - 72.1 km / 44.8 mi

Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Take advantage of recreation opportunities including an outdoor pool and an indoor pool. This hotel also features complimentary wireless Internet access, wedding services, and a picnic area.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Express check-in
  • Meeting rooms
  • Free WiFi
  • Braille or raised signage
  • Number of outdoor pools - 1
  • Number of indoor pools - 1
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Wedding services
  • Accessible bathroom
  • Off-street parking
  • Total number of rooms - 216
  • Number of floors - 5
  • Professional property host/manager
  • Luggage storage
  • Express check-out
  • 24-hour front desk
  • Barbecue grill(s)
  • Safe-deposit box at front desk
  • Smoke-free property
  • Hiking/biking trails nearby
  • Elevator
  • Free self parking
  • Conference space
  • Computer station
  • Terrace
  • ATM/banking
  • 24-hour business center

Airport & Shuttle Information

McGhee Tyson AirportKnoxville, TNA Short 45 minute driveShuttle service can be arranged by hotel

Local Shuttle Info: Trolley stop located directly in front of the hotel and runs every 20 minutes from 7:30 am - 11:00 pm daily in the summer and daily from 8:00 am -6:00 pm winter hours.

Breakfast Information

Full Breakfast buffet offered from 7am to 11am, cost $7.95/person.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pets not allowed

Service dogs are allowed, we do not accept emotional support animals.

Parking Info

Free parking for our guests.

Internet / WiFI

Free Wi-Fi offered to our guests.

Cleaning Policies

Property is cleaned with disinfectant

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property confirms they are implementing enhanced cleaning measures

Seasonality of Hotel Rates at Glenstone Lodge

Rate fluctuations of Glenstone Lodge

The chart above shows seasonality of prices for both group/meeting quotes and the best individual traveler rates our rate checker could find at the time the group bid was entered. The most competitive group deal shown is 14.9% in August 2021 and the highest average individual rate is $292 in the month of August 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Glenstone Lodge in a month when rates are lower.

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