Glenstone Lodge

504 Historic Nature Trl, Gatlinburg, TN 37738 US
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Gatlinburg Convention Center
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Average
3.5/5

Based on 1225 guest reviews

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  • Outdoor pool
  • Free WiFi
  • Free newspapers in lobby
  • Indoor pool
  • Breakfast available (surcharge)
  • Smoke-free property
  • Free self parking
Select Your Room:
11/27/2020 - 11/28/2020
Searching all hotel inventory networks
5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Glenstone Lodge

Below are the verified reviews from guests that we have booked recently:
"Outdated"
Overall Score1.0/ 5
Rooms was not properly clean and not one housekeeping cart had the proper cleaning spray. The white comforter on my bed had a blood stain.
(Group coordinator, booked 2 rooms), from US flag
25-Oct-2020 Verified Review, stayed from Wed Oct 21 to Fri Oct 23 2020 at a $97.99 average nightly rate.
"Not Pleased"
Overall Score2.0/ 5
The room was so hot when we arrived and did not finally reach a comfortable temperature until around 1am. There was also used toilet paper in the commode that was a disgusting find. There was no curtains to cover the windows at night to keep the lights out of the room. We could not get a restful nights sleep because of this. The refrigerator was hot upon arrival, as well. It finally cooled to a normal temperature the next day. The bed spread was stained in spots and just made us feel very unclean during the stay. Other than that, the pool seemed good. My children enjoyed playing in it. The hotel itself seemed clean and maintained. But for our overall experience, we just were not completely satisfied.
(Individual traveler, booked 1 room), from US flag
07-Sep-2020 Verified Review, stayed from Fri Sep 04 to Sun Sep 06 2020 at a $160.99 average nightly rate.
"Misrepresented"
Overall Score3.0/ 5
The photos misrepresent this property.
(Individual traveler, booked 1 room), from US flag
13-Aug-2019 Verified Review, stayed from Sat Aug 10 to Sun Aug 11 2019 at a $128.25 average nightly rate.

Summary of Verified Reviews

77
Good

Summary of 2,178 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 77/100 based on reviews from all travelers.

"Good family hotel. Close to restaurants, bars and the city center. Great pool."

Location

82/100
377 reviews

"Well-located, although unfortunately the parking isn't easy." Central location with great sightseeing, dining out and shopping.

Pool

78/100
473 reviews

"Great but poorly cleaned pool."

Service

77/100
351 reviews

"Friendly, if slightly unprofessional, service and subpar housekeeping." Hotel security can be an issue.

Cleanliness

56/100
351 reviews

"Rooms relatively clean, but bathroom and pool area not clean enough." Moderately clean hotel facilities.

Room

55/100
712 reviews

"Decent beds and views, and clean enough rooms." Small rooms and poorly cleaned bathrooms. Poorly-maintained rooms with bad TV's and kitchenettes. Old, cramped rooms with poor minibars. Below average furnishing, balconies, and A/C. Shower can be a problem.

Vibe

43/100
166 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive. Hotel is relatively stylish. Awesome for families.

Beach

40/100
5 reviews

"Beach is not so nice. No good beach sports."

Comfort

38/100
303 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Bar

38/100
5 reviews

"Bar could improve."

Amenities

37/100
208 reviews

"Old facilities and poor entrance area, but okay hotel grounds." Elevator in need of updating. Architecture not so nice.

WiFi

37/100
19 reviews

"Wifi quality could be improved."

Breakfast

29/100
146 reviews

"Some complaints about quality and price of breakfast."

Food

28/100
74 reviews

"Bad overall dining experience with a bad menu."

Rated 76/100 based on reviews from families.

"Great shopping. Good restaurants & bars in the area."

Location

81/100
130 reviews

"Well-located, although unfortunately the parking isn't easy." Central location with great sightseeing, dining out and shopping.

Service

80/100
115 reviews

"Friendly service with great reception but subpar housekeeping."

Pool

78/100
186 reviews

"Great but poorly cleaned pool."

Room

54/100
246 reviews

"Rooms are decent, with OK beds and views, and some complaints about A/C." Small rooms and poorly cleaned bathrooms. Poorly-kept rooms, with unpopular balconies and poorly rated furniture. Rooms are small and old with poor minibars and kitchenettes. Shower can be a problem.

Cleanliness

53/100
128 reviews

"Rooms relatively clean, but bathroom and pool area not clean enough." Moderately clean hotel facilities.

Vibe

38/100
61 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive.

Comfort

37/100
114 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Amenities

30/100
77 reviews

"Old facilities and poor entrance area, but okay hotel grounds." Elevator in need of updating.

Breakfast

29/100
53 reviews

"Some complaints about quality and price of breakfast."

Food

25/100
31 reviews

"Food and menu are not highly reviewed."

WiFi

20/100
9 reviews

"Wifi quality could be improved."

Rated 73/100 based on reviews from couples.

"Near city centre. Wonderful sightseeing."

Location

83/100
66 reviews

"Awesome location near city centre, but inconvenient parking."

Pool

78/100
66 reviews

"Great pool."

Service

76/100
46 reviews

"Friendly service and great reception."

Cleanliness

59/100
46 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Room

54/100
126 reviews

"Moderately tidy rooms and ok beds but poor furniture and A/C." Small, outdated rooms in need of better maintenance. Small rooms and poorly cleaned bathrooms.

Amenities

41/100
32 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Comfort

40/100
63 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Vibe

38/100
26 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive.

WiFi

32/100
5 reviews

"Wifi quality could be improved."

Food

30/100
12 reviews

"Food could be better."

Breakfast

26/100
22 reviews

"Some complaints about quality and price of breakfast."

Rated 79/100 based on reviews from solo travelers.

"Great pool. Great location."

Room

43/100
7 reviews

"Room needs to be improved."

Rated 74/100 based on reviews from all travelers.

"Good family hotel. Close to restaurants, bars and the city center. Great pool."

Location

82/100
371 reviews

"Well-located, although unfortunately the parking isn't easy." Central location with great sightseeing, dining out and shopping.

Pool

78/100
469 reviews

"Great but poorly cleaned pool."

Service

77/100
349 reviews

"Friendly, if slightly unprofessional, service and subpar housekeeping." Hotel security can be an issue.

Cleanliness

56/100
346 reviews

"Rooms relatively clean, but bathroom and pool area not clean enough." Moderately clean hotel facilities.

Room

55/100
705 reviews

"Decent beds and views, and clean enough rooms." Small rooms and poorly cleaned bathrooms. Poorly-maintained rooms with bad TV's and kitchenettes. Old, cramped rooms with poor minibars. Below average furnishing, balconies, and A/C. Shower can be a problem.

Vibe

43/100
164 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

Beach

40/100
5 reviews

"Beach is not so nice. No good beach sports."

Bar

38/100
5 reviews

"Bar could improve."

Comfort

38/100
301 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Amenities

37/100
208 reviews

"Old facilities and poor entrance area, but okay hotel grounds." Elevator in need of updating. Architecture not so nice.

WiFi

37/100
19 reviews

"Wifi quality could be improved."

Breakfast

29/100
141 reviews

"Some complaints about quality and price of breakfast."

Food

28/100
73 reviews

"Bad overall dining experience with a bad menu."

Rated 74/100 based on reviews from families.

"Great shopping."

Location

81/100
128 reviews

"Well-located, although unfortunately the parking isn't easy." Central location with great sightseeing, dining out and shopping.

Service

80/100
115 reviews

"Friendly service with great reception but subpar housekeeping."

Pool

78/100
185 reviews

"Great but poorly cleaned pool."

Room

54/100
243 reviews

"Rooms are decent, with OK beds and views, and some complaints about A/C." Small rooms and poorly cleaned bathrooms. Poorly-kept rooms, with unpopular balconies and poorly rated furniture. Rooms are small and old with poor minibars and kitchenettes. Shower can be a problem.

Cleanliness

53/100
126 reviews

"Rooms relatively clean, but bathroom and pool area not clean enough." Moderately clean hotel facilities.

Vibe

38/100
60 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating. Entrance area is not particularly attractive.

Comfort

37/100
114 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Amenities

30/100
77 reviews

"Old facilities and poor entrance area, but okay hotel grounds." Elevator in need of updating.

Breakfast

30/100
51 reviews

"Some complaints about quality and price of breakfast."

Food

25/100
31 reviews

"Food and menu are not highly reviewed."

WiFi

20/100
9 reviews

"Wifi quality could be improved."

Rated 71/100 based on reviews from couples.

"Near city centre. Wonderful sightseeing."

Location

83/100
66 reviews

"Awesome location near city centre, but inconvenient parking."

Pool

78/100
66 reviews

"Great pool."

Service

76/100
46 reviews

"Friendly service and great reception."

Cleanliness

59/100
44 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Room

55/100
124 reviews

"Moderately tidy rooms and ok beds but poor furniture and A/C." Small, outdated rooms in need of better maintenance. Small rooms and poorly cleaned bathrooms.

Amenities

41/100
32 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Comfort

40/100
63 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Vibe

38/100
26 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive.

WiFi

32/100
5 reviews

"Wifi quality could be improved."

Food

30/100
12 reviews

"Food could be better."

Breakfast

26/100
22 reviews

"Some complaints about quality and price of breakfast."

Rated 79/100 based on reviews from solo travelers.

"Great pool."

Room

42/100
6 reviews

"Room needs to be improved."

Rated 75/100 based on reviews from all travelers.

"Good family hotel. Close to restaurants, bars and the city center. Great pool."

Room

46/100
5 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

With a stay at Glenstone Lodge, you'll be centrally located in Gatlinburg, steps from Gatlinburg Convention Center and 9 minutes by foot from Gatlinburg SkyLift Park. This hotel is 0.4 mi (0.6 km) from Gatlinburg Space Needle and 0.4 mi (0.7 km) from Ole Smoky Moonshine Distillery.

At Glenstone Lodge, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.

Make yourself at home in one of the 216 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Gatlinburg Convention Center - 0.2 km / 0.1 mi
Gatlinburg Space Needle - 0.6 km / 0.4 mi
Gatlinburg Ziplines - 0.7 km / 0.4 mi
Ole Smoky Moonshine Distillery - 0.7 km / 0.4 mi
Hollywood Star Cars Museum - 0.7 km / 0.4 mi
Ripley's Believe It Or Not Museum - 0.7 km / 0.4 mi
Gatlinburg SkyLift Park - 0.7 km / 0.5 mi
Mynatt Park - 0.8 km / 0.5 mi
Ripley's Haunted Adventure - 0.8 km / 0.5 mi
Amazing Mirror Maze - 0.8 km / 0.5 mi
Christ in the Smokies Museum and Gardens - 0.9 km / 0.5 mi
World of Illusions - 1 km / 0.6 mi
Ober Gatlinburg Aerial Tramway - 1 km / 0.6 mi
Ober Gatlinburg Ski Area & Amusement Park - 1 km / 0.6 mi
Mysterious Mansion - 1.1 km / 0.7 mi

The preferred airport for Glenstone Lodge is McGhee Tyson Airport (TYS) - 72.1 km / 44.8 mi

Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Take advantage of recreation opportunities including an outdoor pool and an indoor pool. This hotel also features complimentary wireless Internet access, wedding services, and a picnic area.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Outdoor pool
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Express check-in
  • Meeting rooms
  • Free WiFi
  • Braille or raised signage
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Accessible bathroom
  • Wedding services
  • Indoor pool
  • Luggage storage
  • Total number of rooms - 216
  • Number of floors - 5
  • Restaurant
  • Express check-out
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Barbecue grill(s)
  • Smoke-free property
  • Safe-deposit box at front desk
  • Hiking/biking trails nearby
  • Elevator
  • Free self parking
  • Conference space
  • Computer station
  • Terrace
  • 24-hour business center

Airport & Shuttle Information

McGhee Tyson Airport Knoxville, TN A Short 45 minute drive Shuttle service can be arranged by hotel

Local Shuttle Info: Trolley stop located directly in front of the hotel and runs every 20 minutes from 7:30 am - 11:00 pm daily in the summer and daily from 8:00 am -6:00 pm winter hours.

Breakfast Information

Full Breakfast buffet offered from 7am to 11am, cost $7.95/person.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pets not allowed

Service dogs are allowed, we do not accept emotional support animals.

Parking Info

Free parking for our guests.

Internet / WiFI

Free Wi-Fi offered to our guests.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 7.95 for adults and USD 5.95 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property confirms they are implementing enhanced cleaning measures

Seasonality of Hotel Rates at Glenstone Lodge

Rate fluctuations of Glenstone Lodge

The chart above shows seasonality of prices for both group/meeting quotes and the best individual traveler rates our rate checker could find at the time the group bid was entered. The most competitive group deal shown is 33.7% in May 2019 and the highest average individual rate is $165 in the month of November 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Glenstone Lodge in a month when rates are lower.