Westgate Smoky Mountain Resort & Water Park

915 Westgate Resorts Rd, Gatlinburg, TN 37738 US
View Map Reservations: +1-800-760-7718
4.0 Star Property Near Mysterious Mansion
Select Your Room:
10/05/2022 - 10/06/2022
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10 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Westgate Smoky Mountain Resort & Water Park

Below are the verified reviews from guests that we have booked recently:
"High Quality!!!"
Overall Score5.0/ 5
The property, rooms and customer care was immaculate! They literally had everything we needed and more! This is the only place we would stay when visiting this area again.
(Individual traveler, booked 1 room), from US flag
13-Mar-2022 Verified Review, stayed from Tue Mar 08 to Fri Mar 11 2022 at a $199.00 average nightly rate.
"Great Stay"
Overall Score5.0/ 5
I stayed for one night with my family and it was a great experience.
(Individual traveler, booked 1 room), from US flag
24-Jan-2022 Verified Review, stayed from Fri Jan 21 to Sat Jan 22 2022 at a $144.99 average nightly rate.
"Lovely Huge Resort."
Overall Score4.0/ 5
We had great time at this resort.
(Individual traveler, booked 1 room), from US flag
16-Jun-2021 Verified Review, stayed from Fri Jun 11 to Mon Jun 14 2021 at a $331.19 average nightly rate.
"Wouldn’t give me my money back after a bad experience."
Overall Score1.0/ 5
Shitty place would rather stay in a $5 room.
(Individual traveler, booked 1 room), from US flag
08-Mar-2021 Verified Review, stayed from Fri Mar 05 to Sat Mar 06 2021 at a $196.99 average nightly rate.
"Our experience was moderately acceptable."
Overall Score3.0/ 5
We arrived from Madison, Alabama on Friday, January 22, 2021 around 6:30 PM. At 5:15 PM, while traveling to Westgate, I contacted the front desk to inform them that we would be there within the next one hour or so. After traveling on the road for six hours, we arrived and checked into out rooms located in building 59 (32A and B) and everything appeared to be okay. I noticed that the furniture appeared to be dusty but that was fine because I understand that due to COVID 19 most hotels have experienced low occupancy rates. Around 9:30 PM, we discovered that our hot water was not working. The water was ice cold. I called the front desk to report the water issue and was told to let the water run for about 15 minutes to warm up. We did as suggested and that did not resolve the issue. Therefore, I called back to the front desk around 10 PM to inform them that the water was still cold. Within 30 minutes a technician arrived and worked on the water. He had to go in the locked closet located in the bathroom of room 32A to fix the water heater. The technician told us it would take anywhere between 30 to 90 minutes for the water to warm up. The water did not get warm enough for showering until after one AM. The purpose of our stay was for a travel volleyball tournament. I was disappointed in that we weren't offered any consideration for the inconvenience of not having hot water available on our first night stay.
(Individual traveler, booked 1 room), from US flag
27-Jan-2021 Verified Review, stayed from Fri Jan 22 to Sun Jan 24 2021 at a $221.45 average nightly rate.
"Terrific Experience"
Overall Score5.0/ 5
Reasonably priced and very nice condo unit. It is time for a traffic light at the exit. It takes a while for people turning left to cross the highway and it gets backed up easily. We would stay here again.
(Individual traveler, booked 1 room), from US flag
26-Jan-2021 Verified Review, stayed from Fri Jan 22 to Sun Jan 24 2021 at a $216.46 average nightly rate.
"Overpriced/small Space"
Overall Score3.0/ 5
Room not ready to check in on time. Room small for pricing per night. No windows to view outside. But the shower was nice!
(Individual traveler, booked 1 room), from US flag
09-Sep-2020 Verified Review, stayed from Fri Sep 04 to Mon Sep 07 2020 at a $239.49 average nightly rate.

Summary of Verified Reviews

88
Excellent

Summary of 3,330 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 88/100 based on reviews from all travelers.

Very good club hotel. Close to Smokey Mountains. Good for sightseeing and located near shopping areas. Great rooms and fantastic service. Awesome vibe.

Vibe

84/100
143 reviews

Awesome vibe. Relatively modern hotel. Friendly atmosphere. Stylish hotel. Pleasant entrance area. Luxurious Hotel. Good resort hotel. Great for a wellness holiday. Awesome for families.

Service

75/100
628 reviews

Friendly service, especially in the restaurant. Somewhat professional service, okay management, but subpar housekeeping. Recreation staff is nice. Hotel security is ok. Great concierge service. Booking process should be better organized. Good shuttle service. Childcare is fair.

Room

73/100
861 reviews

Good rooms with great views. Rooms need more cleaning and maintenance, with poorly rated minibars. Poor beds, A/C, furniture, and kitchenettes. Mediocre sized, poorly cleaned bathrooms. Balconies are fine and rooms are decent. Shower can be a problem.

Amenities

71/100
381 reviews

Good handicap accessible facilities. Pleasant hotel grounds. New facilities with a great entrance area. Elevator in need of updating. Conventional kids facilities. Beautiful architecture.

Location

65/100
349 reviews

Location is ok. Not great access by car, with poorly rated parking. Central location with great sightseeing, dining out and shopping.

Value

54/100
156 reviews

Fairly good value for money. Normally priced food.

WiFi

50/100
20 reviews

Regular internet service. Wifi quality could be improved.

Cleanliness

46/100
276 reviews

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

Breakfast

46/100
24 reviews

Breakfast can be improved.

Rated 83/100 based on reviews from families.

Pleasant entrance area. Awesome vibe.

Vibe

79/100
10 reviews

Awesome vibe. Friendly atmosphere. Entrance area is ok.

Service

74/100
65 reviews

Friendly service, and reception was okay.

Amenities

69/100
56 reviews

Decent hotel grounds and entrance area. Nice building.

Room

67/100
104 reviews

Okay-sized rooms with good views. Poorly cleaned and maintained rooms with poor beds and bathrooms.

Location

65/100
38 reviews

Decent location, but problems with parking.

Value

52/100
22 reviews

Fairly good value for money.

Cleanliness

50/100
48 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Breakfast

40/100
10 reviews

Breakfast can be improved.

Rated 78/100 based on reviews from all travelers.

Very good club hotel. Close to Smokey Mountains. Good for sightseeing and located near shopping areas. Great rooms and fantastic service. Awesome vibe.

Vibe

84/100
142 reviews

Awesome vibe. Relatively modern hotel. Friendly atmosphere. Stylish hotel. Pleasant entrance area. Luxurious Hotel.

Service

75/100
614 reviews

Friendly service, especially in the restaurant. Somewhat professional service, okay management, but subpar housekeeping. Recreation staff is nice. Hotel security is ok. Great concierge service. Booking process should be better organized. Good shuttle service. Childcare is fair.

Room

73/100
851 reviews

Good rooms with great views. Rooms need more cleaning and maintenance, with poorly rated minibars. Poor beds, A/C, furniture, and kitchenettes. Mediocre sized, poorly cleaned bathrooms. Balconies are fine and rooms are decent. Shower can be a problem.

Amenities

71/100
375 reviews

Good handicap accessible facilities. Pleasant hotel grounds. New facilities with a great entrance area. Elevator in need of updating. Conventional kids facilities. Beautiful architecture.

Location

65/100
345 reviews

Location is ok. Not great access by car, with poorly rated parking. Central location with great sightseeing, dining out and shopping.

Value

54/100
156 reviews

Fairly good value for money. Normally priced food.

WiFi

50/100
20 reviews

Regular internet service. Wifi quality could be improved.

Cleanliness

46/100
269 reviews

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

Breakfast

46/100
24 reviews

Breakfast can be improved.

Rated 79/100 based on reviews from families.

Great view.

Vibe

80/100
9 reviews

Awesome vibe. Friendly atmosphere.

Service

74/100
60 reviews

Friendly service, and reception was okay.

Amenities

69/100
53 reviews

Nice buildings, and decent amenities.

Room

67/100
101 reviews

Okay-sized rooms with good views. Poorly cleaned and maintained rooms with poor beds and bathrooms.

Location

64/100
36 reviews

Decent location, but problems with parking.

Value

52/100
22 reviews

Fairly good value for money.

Cleanliness

49/100
42 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Breakfast

40/100
10 reviews

Breakfast can be improved.

Rated 92/100 based on reviews from all travelers.

Very good club hotel. Close to Smokey Mountains. Good for sightseeing and located near shopping areas. Great rooms and fantastic service. Awesome vibe.

Service

76/100
14 reviews

Fantastic service.

Amenities

73/100
6 reviews

Nice building.

Room

68/100
10 reviews

Room is all right.

Cleanliness

49/100
7 reviews

Could use a good cleaning.

Review Semantics by TrustYou

Property Description

With a stay at Westgate Smoky Mountain Resort & Water Park in Gatlinburg, you'll be within a 15-minute drive of Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies. This 4-star hotel is 8.5 mi (13.8 km) from Dollywood and 5.3 mi (8.5 km) from Great Smoky Mountains National Park Headquarters.

Satisfy your appetite at one of the hotel's 3 restaurants. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 11:00 AM and on weekends from 9:00 AM to 11:00 AM for a fee.

Stay in one of 250 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and washing machines.

Distances are displayed to the nearest 0.1 mile and kilometer.

Hollywood Star Cars Museum - 4.1 km / 2.5 mi
Ober Gatlinburg Aerial Tramway - 4.4 km / 2.7 mi
Cupids Chapel of Love - 4.5 km / 2.8 mi
Cooter's Place - 3.3 km / 2.1 mi
Anakeesta - 3.5 km / 2.2 mi
Ripley's Aquarium of the Smokies - 3.6 km / 2.2 mi
Mountain Mall - 3.7 km / 2.3 mi
Ripley's Marvelous Mirror Maze - 3.7 km / 2.3 mi
Guinness World Records Museum - 3.7 km / 2.3 mi
Fannie Farkle's Family Fun Parlor - 3.8 km / 2.4 mi
Mysterious Mansion - 3.9 km / 2.4 mi
Gatlinburg SkyLift Park - 4.3 km / 2.6 mi
Ripley's Believe It Or Not Museum - 4.3 km / 2.7 mi
Ole Smoky Moonshine Distillery - 4.4 km / 2.7 mi
Gatlinburg Space Needle - 4.4 km / 2.7 mi

The nearest major airport is McGhee Tyson Airport (TYS) - 68.1 km / 42.3 mi

Featured amenities include a business center, express check-out, and a 24-hour front desk. RV/bus/truck parking is available onsite.

Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 spa tubs, and a water park (surcharge). Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 10:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Mountain biking nearby
  • Water park access (surcharge)
  • Free WiFi
  • Number of bars/lounges - 1
  • Health club
  • Spa treatment room(s)
  • Number of spa tubs - 2
  • Number of outdoor pools - 2
  • Picnic area
  • Wheelchair accessible parking
  • Internet access
  • Internet access - wireless
  • Full-service spa
  • Tours/ticket assistance
  • RV, bus, truck parking
  • Max occupancy - 12
  • Total number of rooms - 250
  • Number of floors - 5
  • Professional property host/manager
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Events/parties not allowed
  • Off-street parking
  • Luggage storage
  • Express check-out
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Barbecue grill(s)
  • Smoke-free property
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Laundry facilities
  • Elevator
  • ATM/banking
  • Concierge services

Airport & Shuttle Information

Knoxville is the nearest airport. 48 miles

Local Shuttle Info: The City of Gatlinburg and Pigeon Forge does offer a trolley service which picks up on property

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 60

Maximum number of pets per room 2

Pet maximum weight in kg is 27

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets cannot be left unattended

Only dogs are allowed

Pets allowed

The pet must weigh under 60 pounds. Cats and Dogs only. Only 2 pets allowed per unit. There is a $180.00 non refundable cleaning fee plus a $100.00 refundable damage deposit.

Misc Fees / Policies

  • Breakfast fee: between USD 10 and USD 50 per person (approximately)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200 per accomodation, per stay
  • Resort fee: USD 19.99 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • Self parking
  • Additional inclusions

We have included all charges provided to us by the property.

Your credit card statement will show two separate charges, one for the booking amount and property fees and another for the service fee. Both will be charged by Expedia partner HomeAway.com, Inc.. The traveler service fee is refundable only when your entire booking is fully refundable. Please refer to HomeAway's terms and conditions for the rules applicable to the booking facilitation services provided.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.
  • Contactless check-in and contactless check-out are available.
  • The property is kept vacant for a minimum of 24 hours between guest stays, and can be accessed from outside the building via exterior corridors.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Social distancing measures are in place

Contactless check-in is available

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Westgate Resorts

  • At Westgate Resorts, you enjoy more than just a hotel room. You’ll vacation in style at 5-star resorts featuring spacious and luxurious villas

The Westgate Resorts highlights above are subject to change without notice.

Seasonality of Hotel Rates at Westgate Smoky Mountain Resort & Spa

Rate fluctuations of Westgate Smoky Mountain Resort & Spa

The chart above shows seasonality of prices for both group prices and the best individual traveler rates our rate checker could find at the time the group bid was submitted. The lowest group/meeting discount shown is 20.3% in September 2020 and the highest average individual rate is $372 in the month of July 2023. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Westgate Smoky Mountain Resort & Spa in a month when rates are lower.

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