Riverchase Lodge

3709 Parkway, Pigeon Forge, TN 37863 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Dollywood
Select Your Room:
12/04/2022 - 12/05/2022
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9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Riverchase Lodge

Below are the verified reviews from guests that we have booked recently:
"Needs updated, no place to put luggage, walkways a mess."
Overall Score1.0/ 5
stay somewhere else.
(Individual traveler, booked 1 room), from US flag
28-Aug-2022 Verified Review, stayed from Wed Aug 24 to Sun Aug 28 2022 at a $146.84 average nightly rate.
"My overall experience was OK."
Overall Score3.0/ 5
My reservation was pre paid but I was charged again when I checked in. I went back to the desk and hopefully got everything straightened out. Guess I'll find out when I receive my credit card statement. The building and rooms are showing signs of ageing.
(Individual traveler, booked 1 room), from US flag
11-Oct-2021 Verified Review, stayed from Fri Oct 08 to Sun Oct 10 2021 at a $168.26 average nightly rate.
"Kid Friendly"
Overall Score4.0/ 5
My kids enjoyed the indoor and outdoor pools with water slides on both. Rooms were ok, bed was comfortable and clean.
(Individual traveler, booked 1 room), from US flag
05-Oct-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $143.99 average nightly rate.
"WE HAD COCKROACHES IN THE BATHROOM. I WON'T STAY IN THAT HOTEL AGAIN."
Overall Score2.0/ 5
Poor
(Individual traveler, booked 1 room), from US flag
03-Jul-2021 Verified Review, stayed from Sat Jun 19 to Mon Jun 21 2021 at a $131.99 average nightly rate.
"Many issues made visit lackluster."
Overall Score2.0/ 5
The exterior of the hotel was exceptionally nice. The beds and layout of the rooms were great. Issues arose with the shower in one room (would vibrate violently when hot water was in use), the knob for the sink in the second room (it fell off when being used), the WiFi was sketchy (poor reception [1 two bars] and worked for five minute intervals in the lobby area), the other patrons were very noisy during what would be considered curfew/quiet hours (children running and screaming and people loudly arguing outside our room), though it was a non smoking room the smoking area, located at the bottom of the stairs, was immediately under our room (they were outside entrances), the rooms had been recently remodeled, however, a horrible job was done (paint was slapped on rather than carefully applied, especially in the restroom; no outlet cover was on the one outlet between the beds; the cord for one lamp between the beds had been spliced together with an extension cord and wires were still exposed). The pool was nice but very crowded with young children, etc. It was also very warm and the chlorine levels were extremely high. I would have been more disappointed had I paid full price rather than the discounted price I was able to find. It satisfied our sleeping needs, but the lack of little extras was very disappointing.
(Group coordinator, booked 2 rooms), from US flag
15-May-2019 Verified Review, stayed from Fri May 10 to Sun May 12 2019 at a $94.50 average nightly rate.

Summary of Verified Reviews

58
Poor

Summary of 2,775 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 58/100 based on reviews from all travelers.

Good for sightseeing and has nearby restaurants and bars. Inadequate rooms with subpar service. Pool should be renewed.

Location

87/100
484 reviews

Well-located, although unfortunately the parking isn't easy. Good dining out, sightseeing, and okay shopping nearby.

Pool

49/100
559 reviews

Pool in need of cleaning.

Service

45/100
495 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved. Recreation staff is nice. Hotel security is ok. Smooth booking process.

Comfort

29/100
601 reviews

Poor beds, with complaints about A/C and noise. Room and bathroom sized adequately.

Room

28/100
1287 reviews

Outdated, rooms with poor cleanliness and maintenance. Mediocre sized, poorly cleaned bathrooms. Substandard furniture, beds and balcony. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem. Decent views and room sizes.

Amenities

24/100
281 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Beautiful architecture.

Wellness Area

16/100
135 reviews

Wellness & sports facilities could use better cleaning.

WiFi

16/100
66 reviews

Wifi quality could be improved.

Cleanliness

14/100
877 reviews

Bathrooms and rooms are untidy. Dirty in the dining and pool areas. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Breakfast

6/100
95 reviews

Breakfast can be improved.

Rated 54/100 based on reviews from families.

Beautiful architecture.

Location

87/100
326 reviews

Well-located, although unfortunately the parking isn't easy. Good dining out, sightseeing, and okay shopping nearby.

Pool

50/100
403 reviews

Pool in need of cleaning.

Service

46/100
317 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved. Recreation staff is nice.

Comfort

33/100
377 reviews

Poor beds, with complaints about A/C and noise. Room and bathroom sized adequately.

Room

29/100
814 reviews

Outdated, rooms with poor cleanliness and maintenance. Mediocre sized, poorly cleaned bathrooms. Substandard furniture, beds and balcony. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem. Rooms are OK, but have little in the way of a view.

Amenities

27/100
178 reviews

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating.

Wellness Area

16/100
97 reviews

Wellness & sports facilities could use better cleaning.

Cleanliness

14/100
540 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

WiFi

13/100
41 reviews

Wifi quality could be improved.

Breakfast

8/100
56 reviews

Breakfast can be improved.

Rated 54/100 based on reviews from couples.

Wonderful sightseeing.

Location

88/100
98 reviews

Well-located, although unfortunately the parking isn't easy. Excellent sightseeing, restaurants and bars nearby.

Pool

51/100
47 reviews

Acceptable pools with some cleanliness complaints.

Value

49/100
11 reviews

Value for money could be better.

Service

44/100
74 reviews

Generally poor but acceptably friendly service. Complaints about housekeeping and reception. Room service could have been improved.

Vibe

30/100
22 reviews

Vibe is not too good. Hotel could use some updating.

Room

28/100
215 reviews

Complaints about maintenance and cleanliness in rooms and bathrooms. Poor furnishings, particularly the kitchenettes, TV's and beds. Room size is OK, although rooms look old with poor air conditioning. Shower can be a problem.

Comfort

27/100
107 reviews

Poor beds, with complaints about A/C and noise. Average sized rooms.

Amenities

21/100
51 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Wellness Area

19/100
19 reviews

Wellness & sports facilities could be improved.

Cleanliness

18/100
140 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

WiFi

7/100
9 reviews

Wifi quality could be improved.

Breakfast

5/100
26 reviews

Breakfast can be improved.

Rated 47/100 based on reviews from solo travelers.

Service

45/100
5 reviews

Service could be improved.

Comfort

27/100
6 reviews

Not very comfortable, with poor beds.

Room

21/100
10 reviews

Somewhat unclean rooms with uncomfortable beds and poor bathrooms.

Cleanliness

13/100
8 reviews

Rooms could be cleaner.

Rated 48/100 based on reviews from all travelers.

Good for sightseeing and has nearby restaurants and bars. Inadequate rooms with subpar service. Pool should be renewed.

Location

87/100
483 reviews

Well-located, although unfortunately the parking isn't easy. Good dining out, sightseeing, and okay shopping nearby.

Pool

49/100
559 reviews

Pool in need of cleaning.

Service

45/100
495 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved. Recreation staff is nice. Hotel security is ok. Smooth booking process.

Comfort

29/100
600 reviews

Poor beds, with complaints about A/C and noise. Room and bathroom sized adequately.

Room

28/100
1286 reviews

Outdated, rooms with poor cleanliness and maintenance. Mediocre sized, poorly cleaned bathrooms. Substandard furniture, beds and balcony. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem. Decent views and room sizes.

Amenities

24/100
281 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Beautiful architecture.

Wellness Area

16/100
135 reviews

Wellness & sports facilities could use better cleaning.

WiFi

16/100
66 reviews

Wifi quality could be improved.

Cleanliness

14/100
876 reviews

Bathrooms and rooms are untidy. Dirty in the dining and pool areas. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Breakfast

6/100
95 reviews

Breakfast can be improved.

Rated 50/100 based on reviews from families.

Beautiful architecture.

Location

87/100
325 reviews

Well-located, although unfortunately the parking isn't easy. Good dining out, sightseeing, and okay shopping nearby.

Pool

50/100
403 reviews

Pool in need of cleaning.

Service

46/100
317 reviews

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved. Recreation staff is nice.

Comfort

33/100
376 reviews

Poor beds, with complaints about A/C and noise. Room and bathroom sized adequately.

Room

29/100
813 reviews

Outdated, rooms with poor cleanliness and maintenance. Mediocre sized, poorly cleaned bathrooms. Substandard furniture, beds and balcony. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem. Rooms are OK, but have little in the way of a view.

Amenities

27/100
178 reviews

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating.

Wellness Area

16/100
97 reviews

Wellness & sports facilities could use better cleaning.

Cleanliness

14/100
539 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

WiFi

13/100
41 reviews

Wifi quality could be improved.

Breakfast

8/100
56 reviews

Breakfast can be improved.

Rated 50/100 based on reviews from couples.

Wonderful sightseeing.

Location

88/100
98 reviews

Well-located, although unfortunately the parking isn't easy. Excellent sightseeing, restaurants and bars nearby.

Pool

51/100
47 reviews

Acceptable pools with some cleanliness complaints.

Value

49/100
11 reviews

Value for money could be better.

Service

44/100
74 reviews

Generally poor but acceptably friendly service. Complaints about housekeeping and reception. Room service could have been improved.

Vibe

30/100
22 reviews

Vibe is not too good. Hotel could use some updating.

Room

28/100
215 reviews

Complaints about maintenance and cleanliness in rooms and bathrooms. Poor furnishings, particularly the kitchenettes, TV's and beds. Room size is OK, although rooms look old with poor air conditioning. Shower can be a problem.

Comfort

27/100
107 reviews

Poor beds, with complaints about A/C and noise. Average sized rooms.

Amenities

21/100
51 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Wellness Area

19/100
19 reviews

Wellness & sports facilities could be improved.

Cleanliness

18/100
140 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

WiFi

7/100
9 reviews

Wifi quality could be improved.

Breakfast

5/100
26 reviews

Breakfast can be improved.

Rated 45/100 based on reviews from solo travelers.

Service

45/100
5 reviews

Service could be improved.

Comfort

27/100
6 reviews

Not very comfortable, with poor beds.

Room

21/100
10 reviews

Somewhat unclean rooms with uncomfortable beds and poor bathrooms.

Cleanliness

13/100
8 reviews

Rooms could be cleaner.

Review Semantics by TrustYou

Property Description

With a stay at Riverchase Lodge in Pigeon Forge, you'll be within a 10-minute drive of Titanic Museum and Island at Pigeon Forge. This hotel is 3.9 mi (6.2 km) from Dollywood and 10 mi (16.1 km) from Great Smoky Mountains National Park.

Make yourself at home in one of the 112 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as a turndown service and irons/ironing boards.

Distances are displayed to the nearest 0.1 mile and kilometer.

Dolly Parton's Stampede Dinner Attraction - 0.4 km / 0.2 mi
Gatlinburg Municipal Golf Course - 1 km / 0.6 mi
Patriot Park - 1.2 km / 0.8 mi
Xtreme Racing Center - 1.8 km / 1.1 mi
Smoky Mountain Car Museum - 2.2 km / 1.4 mi
Pigeon Forge Factory Outlet Mall - 2.5 km / 1.6 mi
LeConte Center At Pigeon Forge - 2.8 km / 1.7 mi
The Comedy Barn Theater - 3 km / 1.9 mi
The Ripken Experience - Pigeon Forge - 3.3 km / 2 mi
Lumberjack Feud - 3.3 km / 2 mi
Island at Pigeon Forge - 3.4 km / 2.1 mi
Elvis Museum - 3.4 km / 2.1 mi
Great Smoky Mountain Wheel - 3.5 km / 2.2 mi
Pigeon River Crossing - 3.6 km / 2.2 mi
Great Smoky Mountain Murder Mystery Dinner Show - 3.6 km / 2.2 mi

The nearest major airport is McGhee Tyson Airport (TYS) - 60.7 km / 37.7 mi

The front desk is staffed during limited hours. Free self parking is available onsite.

Don't miss out on the many recreational opportunities, including an outdoor pool, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Number of spa tubs - 1
  • Number of outdoor pools - 1
  • Number of indoor pools - 1
  • Upper floors accessible by stairs only
  • Smoke-free property
  • Wheelchair accessible ? no
  • Total number of rooms - 112
  • Professional property host/manager
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • No elevators
  • Tours/ticket assistance
  • Free self parking
  • Front desk (limited hours)
  • ATM/banking
  • Free WiFi

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Parking Info

No charges

Internet / WiFI

Free High Speed WiFi

Misc Fees / Policies

  • Early check-in fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • City/local tax: USD 2.5

We have included all charges provided to us by the property.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Social distancing measures are in place

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Property confirms they are implementing enhanced cleaning measures

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